Chowly 2026: Benefits, Features & Pricing

It took a while to get the SDK fully tested and up and running and we're still perfecting the data coming through, but overall our restaurants have loved the elimination of tablets, giving them more room in the kitchen and reducing time and errors.

The experience was very frustrating, and after a month of back and forth decided to break away, and just pay the rest of the contract rather than tough it out. The losses from lost orders and customer complaints were much greater than the cost of the contract.

To anyone in the restaurant business.... Do NOT use Chowly for your third party integration. Their system is glitchy and cost us hundreds of dollars in food that they did not charge for, even though our POS system that they integrate with had the correct pricing. They gave away FREE FOOD by not charging for items on our Third Party platforms. We did not catch it for several weeks, and after multiple attempts to resolve with Customer service, they ignored all messaging and would close our support cases without resolution. This prompted us to cancel our subscription, which we gave them a month's notice. They STILL charged us for this month and refuse to give us credit or answer any support emails regarding the charge. Do not give them your business! Please spread the word! #chowly #crooks #shadybusiness

Not good... Slow company.. They do not take any pride in getting things done. and they don't own up to a mistake. If I had been responsible, I would have taken a "new" customer that is being worked on and put them aside to get a current customer back up and running when it was Chowly that messed up... Not too difficult to figure out a fix on this one... and you tell me you have software to do it automatically. Pick the phone up, call the guy that can do it, tell him that you got a problem that happens and the company needs to fix it.. I bet it can be fixed in under an hour.. (4 days later at this point minimum and who really knows how long) So from one business owner to another, know what you are getting into, and I am going to shop around to see what else is out there now.. And that sucks. But so does loosing countless of orders during a time when I am doing all I can to keep as many employees as I can and we are still loosing money... This is not fair in my option. Do the right thing... and I cant even get a "manager" or someone to call me back about this 3 days so far... day 4 is in the morning as they will not call me at 10:31pm tonight.. just saying..

We switched our POS over to Upserve in March (right before the Pandemic hit our location), and I was in contact with them at that point to map our POS System with our DoorDash and PostMates menus. I understood that the COVID-19 Pandemic is going on, but it took them 4 months to do a half-assed mapping of just DoorDash to our POS. By half-assed, I mean that the person who did the mapping, did not even bother to look at our menu. They just inserted items without modifiers, without sides, nothing. I told their "support" team that they should just copy our GrubHub menu because it has all of our modifiers and sides. The support team said that "it was too hard to do" basically meaning that they are incapable of googling our menu and copying it word-for-word. So instead, I spent 3+ hours making the changes myself to our DoorDash menu, and all these guys had to do was map it to our POS System. Sounds pretty simple, right? Wrong. They deleted all of the changes that I slaved away doing, and reverted our menu on DoorDash back to what it was. They have the worst support team on this planet; it's baffling to me how they operate and stay in business. I asked support to have a manager call me because 4 months of waiting is unacceptable, and instead a "manager" just sent me an email with a laundry list of excuses. It was honestly pitiful. Their software overall is good, and it makes the job much easier, but I have now had to wait over 6 months for it to be implemented!

I have realized no benefits from use of Chowly. Its just been frustration after frustration. This "service" can take up to ten minutes from the time the order hits the Grub Hub app to the time it prints in the kitchen. The service is so slow that we couldn't put the grubhub tablet away because it takes so long to communicate. We have to get the order off the tablet, and start prepping so we can meet the grubhub deadline. Stay far away from this substandard service. There are plenty of other providers that there is no reason for Chowly to survive. They even have articles out there that they are there to help business owners with no set up fees, and no risk trials! Well, they said they weren't going to charge a setup fee, and $360 later, they charged me for the 60 day no risk trial period and $200 in set up fees! Even though the sales person said the fees would be waived. Awful awful awful!

Chowly's follow thru and customer service is a train wreck. They are good with promises, but terrible on execution. I wish I had started with another company instead. I'm waiting until we are ready to re-open our closed locations and then I'll switch all of them over to an alternate 3rd party integrator like Otter (can anyone give a review of this alternate integrator?)

The product was very useful, sales teams are unprofessional, the get you to sign but they never hold to their promises. The product is over priced comparing to competitors.Customer care they do not care and they promise to call back but they never do.

I would never recommend Chowly to anyone, this company has gone from a 5-Star company to a 0-Star. Everything sucks about them! The service is horrible, extremely incompetent reps that give you the same run around, nobody ever helps with issues, they just say it's resolved and nothing ever comes out. Even after asking many times for someone to call me from mapping or development team, nobody ever does. STAY FAR AWAY!!!!