Harbortouch POS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Harbortouch POS

1.7

(100)

Pricing

Starting at $29.00 per month

About Harbortouch POS

Harbortouch is a restaurant POS system designed to help small and midsize businesses manage inventory, promotions and employees on a centralized dashboard. The platform enables administrators to gain insights into sales reports according to different items, order types, departments and profit margins.

Managers can monitor employee performances, labor costs and payroll hours and configure role-based access permissions among staff members. Harbortouch allows teams to send welcome emails and promotional offers to engage customers and track purchasing patterns. Additionally, marketers can manage social media posts and analyze ratings and reviews to monitor online reputation of the brand.

Harbortouch lets businesses integrate the system with several third-party applications including OpenSimSim, Sling, BarVision, Craftable, Mailchimp, Uber Eats, Orca Inventory and more. The product is available for free and support is extended via phone, email, knowledge base, FAQ, live chat and video tutorials.

Harbortouch POS Screenshots

Harbortouch POS Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

per user, per month

No plan information available

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Harbortouch POS Features

Popular features found in Restaurant POS
Delivery Management
Electronic Payments
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Separate Checks
Table Management
Tips Management
More features of Harbortouch POS
Appointment Management
Barcode/Ticket Scanning
Billing & Invoicing
Commission Management
Contact Management
Customer Accounts
Customer Database
Discount Management
Electronic Signature
For Food Trucks
For Restaurants
For Salons and Spas
Gift Card Management
Item Management
Layaway Management
Online Booking
Ordering Automation
Order Management
Payment Processing
QR Codes
Reporting/Analytics
Restaurant POS
Retail Inventory Management
Retail POS
Returns Management
Sales Reports
Split Checks
Time Clock

Harbortouch POS Integrations

Sling

Mailchimp

DoorDash for Merchants

Harbortouch POS User Reviews

Overall Rating

1.7

Ratings Breakdown

10%

70%

Secondary Ratings

Ease of Use

2.0

Value for money

1.4

Customer support

1.6

Functionality

1.7

Heidi S.

Verified reviewer

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Harbortouch makes life easy!

I felt they were a great partner and excellent product. I have no idea why anyone with a small to medium restaurant would use any other product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So many things to like! The price was EXCELLENT compared to the competitors. The ease of use was so simple. When it was installed our menu and pricing was in place. When we had to add employees or make menu updates they were so easy to do right at the main register. Pulling data for sales tax, payroll etc was easy as well. Customer services was EXCELLENT as well.

Cons:

I don't know that there was anything I didn't like to be honest. I had zero complaints from myself and the team using the software daily.

Reasons for choosing Harbortouch POS

Same options for our business at a much more reasonable price.

Reasons for switching to Harbortouch POS

The older product was defunct and was terrible. Impossible to make updates - we hated it.

Vendor Response

Thank you for sharing your feedback with us! We are happy to hear that your overall experience with Harbortouch has been positive. If there is anything we can do to further improve your experience in the future, please email us at reviews@harbortouch.com.

Replied January 2021

David W.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed February 2019

No access to your data and Customer service is beyond terrible

After install it's been TERRIBLE. Although reliable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Equipment and setup was great! the ability to duplicate items saves a ton of steps

Cons:

Forget reporting it isn't happening. All I wanted was a transaction detail report for a previous month that included items. NOT happening. Call customer service and all they are doing is reading the KB articles. Ordering is not super intuitive

Vendor Response

David, we would like to first offer our sincerest apologies for the complications you have been experiencing with your Harbortouch POS system. We would like an opportunity to have someone from out technical management team review your account and resolve these issues for you. At your earliest convenience, please send an email to reviews@harbortouch.com with your Merchant ID Number so we can address this as soon as possible.

Replied February 2019

Andrea M.

Verified reviewer

Restaurants

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Worst POS contract on the market

RUN away as fast as you can! So many good POS systems out there, this is NOT one of them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We had it for 4 years, it was down more than it functioned.

Cons:

They trick you with the contract, giving you a 3 year renewal for the processing fees (which you must use Harbortouch for) and a 4 year renewal on the POS operating system. If you do the math, you cannot ever get out of your contract.

Olga M.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2020

Depressing System

On my first day I called very excitedly to set up the system and no one answered. It took hours for them to answer. It was then that I had a sinking feeling I've been had!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

nothing. your phone can do more than this outdated scam of a system. NEVER get a system that requires you to use your personal ID. They attach your debt to you as a person not to your business.

Cons:

I won't bore you with my personal feelings. Let me bullet point the cons. 1. OLD, OUTDATED SYSTEM. The system is as basic as it can get. Think Android in 2005. 2. You have to be an expert to manage the SMS and email markteting. They outsource that portion of the POS. 3. No way to do online booking eventhough they say you can. 4. 24/7 support? Heck no. The support is made up of newbies who read of a list and can NEVER help you solve a simple problem. They would put me on hold for hours to try and figure things out. None of the support staff know the system at all. 5. The system claims your clients can book online but its a LIE there's no link or anything available for clients to access the booking. I really tried to resolve this by calling 5 days in a row and trying new support members but it was always the same. 6. If you have a high volume of sales the system will shut down in the middle of a credit card transaction or in the middle of me booking a client. I would have to ask the client to do the whole process all over again. emberrasing! 7. No apps, no way to communicate with clients regarding their appointments. 8. When you set up your images for your modules it's a nightmare. You can't upload your pictures like any normal system. The pictures don't resize and you can barely see them when you sync your system. It's like working on a super old program. 9. The credit card system goes out almost every single time I use it. I lost money bc I cant tell if a pay

Reasons for choosing Harbortouch POS

becuase they offered a free POS system, 24/7 customer support, email marketing, online booking and texting. All of which is a BOLD LIE.

Reasons for switching to Harbortouch POS

I wanted a system with payroll, employee access, book keeping and email marketing all of which harbortouch failed me miserably in.

Doug H.

Verified reviewer

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Don't believe everything you hear

They won't take no for an answer, I completed my contract signed in 2017 but, they argue I should have terminated it one month before it expired, therefore it automatically renews. They now want to sue me for the contract, I have an email from the sales person telling me no more contracts and no paperwork to sign! Who sues customers to stay with them?? If a customer elects not to do business with me, that is fine.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The POS works most of the time, but unfortunately you need it to work all the time in the restaurant business, I find most outages to be on the weekend, from bad hard drives to credit card system down, printers not communicating, always something new...

Cons:

see above, these folks are leaches, they get in and you can't get rid of them. The software is patchy at best always seems to have some sort of bug.

Reasons for switching to Harbortouch POS

bad advice

Vendor Response

Doug, We first and foremost apologize for your negative experience with Harbortouch. We would like the opportunity to learn more about your concerns to see how we can come to a resolution. At your convenience, please send your Merchant ID number and best contact information to reviews@harbortouch.com, and someone will reach out to you as soon as possible.

Replied April 2022

Verified

Reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Worst Option

Almost every option they offer is not allowed or the staff cannot make it work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At the beginning it was a one stop place for a pos and credit processing vendor, but the hidden fees quickly changed that

Cons:

Customer service, hidden fees, and fighting to get our money back

Vendor Response

Good Morning, we would like to first apologize for any miscommunication that may have come from our end at Harbortouch. We always work to ensure that our merchants are in full understanding of our fees and receive extraordinary customer service each time they contact us. We would like to get a better understanding of the issues you have been experiencing so we may try and resolve them for you. At your convenience, please send an email with your Merchant ID Number to reviews@harbortouch.com. Once we have this information, someone from upper management will review your account and be in contact with you.

Replied January 2019

Bilal A.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Out of business but still charging us fees

Terrible customer service, system has so many flaws

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This company is a scam I would recommend everyone to stay away from harbor touch, they told us they would cancel our account but we are still paying hefty fees

Cons:

Nothing but a big scam, all I want is to be my account closed and stop charging me fees

Vendor Response

Bilal, First and foremost, we sincerely apologize for the frustrations you've been experiencing while canceling your account. We would like the opportunity to speak to you further about your concerns. At your convenience, please email reviews@harbortouch.com with your Merchant ID number as well as your contact information, and somebody will be in contact to help resolve this issue.

Replied December 2021

Rose S.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

What a terrible POS software.

The customer service reps were always very friendly and helpful but sometimes it took up to 45 minutes for a problem to get resolved and they would have to be called almost daily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pros? Oof. I have to say I don’t have many good things to say about HarborTouch. Probably the only thing it has going for it is the ease of use. That’s it.

Cons:

Garbage software. It constantly freezes up or needs to be restarted or “updated”. Our tablet would never stay connected to the brain of the system which means we would have to call everyday for them to fix it. I would NOT recommend any company get this POS software. Buyer beware!

Vendor Response

Rose, We are sorry to hear that you have not enjoyed your Harbortouch POS system and sincerely apologize for any frustration you have experienced. We work hard to develop a top-of-the-line product that delivers value to our customers to help make running their business easier. If possible, our upper management would like to speak with you to understand how we can make your experience with Harbortouch better and resolve the mentioned issues. At your convenience, please email reviews@harbortouch.com with your Merchant ID Number and best contact number. Someone will then be in contact with you.

Replied December 2019

Tyler B.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2018

HarborTouch's NEW software!!

Worst system EVER!!!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Looks great! Doesn't work! Don't buy it!

Cons:

Harbor touch has NUMEROUS bugs in their NEW system. We opened a new restaurant 3 weeks ago and we received the NEW system! What a horrible mistake! the system prints 5 duplicate tickets one minute then doesn't send tickets to the Kitchen the next minute! we have demanded them to replace the NEW system with there OLD system. I would NOT reccomened HarborTouch's new system it's costing us Thousands of dollars daily!

Vendor Response

Tyler, we want to apologize for the issues that you have been experiencing with your Harbortouch system. We consistently work to ensure that our systems are working properly so that our merchant's can run their businesses as smoothly and efficiently as possible. We would like an opportunity to make this right for you. Please send an email to reviews@harbortouch.com with your Merchant ID Number so that we may address and resolve these issues for you.

Replied December 2018