Instore 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Instore

3.9

(37)

Pricing

Starting at $39.00 per month

About Instore

Instore is a point of sale (POS) solution for small to midsize restaurants and retailers. It offers features such as customer rewards, gift cards, promotions, online ordering, labor and inventory management and business insights. Instore’s real-time performance reports can be viewed on any device and exported to QuickBooks or other accounting solutions.

Instore integrates with the Chowly online ordering solution and multiple credit card processors. The solution can be run on multiple iPads simultaneously, and users can purchase optional hardware that includes receipt printers, tablet stands and cash drawers via Instore’s website.

Instore allows the user to split checks, hold orders, add tips at time of sale or later, create custom gift cards, run promotions and record payments. Services are offered on a monthly subscription basis that includes support via phone, email and through other online resources.

Instore Screenshots

Instore Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Basic

$39.00

per feature, per month

No plan information available

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Instore Features

Popular features found in Point of Sale
Accounting Integration
Barcode/Ticket Scanning
Customer Accounts
Discount Management
eCommerce Management
Electronic Payments
Electronic Signature
Gift Card Management
Inventory Management
Multi-Location
Order Management
More features of Instore
Access Controls/Permissions
Barcode Recognition
Credit Card Processing
Employee Management
For Retail
Inventory Tracking
Loyalty Program
Online Ordering
Payment Processing
Point of Sale (POS)
Real-Time Reporting
Receipt Management
Reporting & Statistics
Restaurant POS
Retail POS
Sales Reports
Sales Trend Analysis
Separate Checks
Split Checks

Instore Integrations

QuickBooks Online

Instore User Reviews

Overall Rating

3.9

Ratings Breakdown

35%

22%

Secondary Ratings

Ease of Use

4.1

Value for money

3.9

Customer support

4.0

Functionality

3.6

DUSTIN P.

Restaurants

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

Excellent POS for Bar Based Businesses

For the money, its hard to beat Instore as a great POS system for our cigar bar.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface of Instore is very simple to use. The way it presents categories and then items in those categories allows for fast input of orders for customers. The recently added Tab feature allows us to store credit card numbers without having to hold customers cards for tabs they want to run. The ability to add employee payroll cost, as well as COGS allows you to quickly see what your true profit for the day was after each shift closing.

Cons:

The reporting system isn't as robust as I'd like, however the basic reporting does provide you with access to most items. I'd like to see more details around breakdown of sales per hour and day, etc.

Susan T.

Verified reviewer

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Ease of use and great customer service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to see your companies daily and monthly sales. Customer service is great and they respond quickly when problems arise.

Cons:

Have not been able to figure out how to assign a cashier to each register transaction. This is something that is needed to track cash loss prevention.

Alex G.

Restaurants

11-50 employees

Used other for more than 2 years

Review source

Reviewed September 2018

It's been a journey

Nice folks. If not for the fact that we're tied in to the gift cards that we've sold, we would probably experiment with different POS options. We're not convinced that other apps are better, we suspect that they all have pluses and minuses. But it would be nice to have the freedom to explore a bit more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Generally speaking, it does what we need it to do in a way that makes sense. We often go months without thinking about it or worrying about it. The team at Instore genuinely cares, and while they don't listen to all of our feedback, we can see that our feedback has led to improvement.

Cons:

I don't think the back end is robust enough. Sometimes it's impossible to download reports because the server times out before it processes and packages the reports. We've never felt that the "end of day" functionality made much sense. We'd like more flexibility with how it interacts with individual staff members. Sometimes changes are made without us being informed that don't feel like improvements. It would be nice if there were more flexibility in settings about how the app is set up.

My C.

Verified reviewer

Entertainment

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Instore

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the emails we get about updates & the interface. For the most part it's really easy to use and the FAQ are very helpful.

Cons:

It's not always the most intuitive POS system. It took a long time got an update to be created that allowed us to start tabs.

Lizzie P.

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

My experience with Instore is overall favorable, but not without some frustrations

THANKS FOR ADDING TABS!!!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that usually when I call for assistance, I get a response within an hour. I also appreciate the ease of adjusting items through the back end of things. The ability to control tax on each item has also been vital to being able to use the system for my business.

Cons:

The system isn't as intuitive as it could be. I'd also like to see more specifics in terms of back end reporting.

Todd T.

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Easy, Intuitive - iPad Based POS Application for Restaurants and Retail

The folks behind this software know what they do well and understand their limitations. They do not "over sell" and provide great support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very Easy to Learn! Great Reporting! Great Customer Service! They have a nice size install base with "real world reference cases".

Cons:

Not ready for Multi-Unit use quite yet but close. Would like to see a Kitchen Video Display solution for restaurants.

Eric I.

Restaurants

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

InStore : not a great pos

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The monthly fee is reasonable, less than it’s competition. Other than that, I don’t really see too many pros.

Cons:

None of the data I want is easy to access, if even possible at all. Customer data is limited, such as access to emails. Daily, monthly and annual data is hard to talley. This is not a good choice for a busy restaurant.

Laura B.

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Great POS program

At times when updates have occurred some information has been lost or repositioned

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its'simicity yet able to handle just about everything. Easy to make adjustments when necessary and communication with tech support is fast!

Cons:

The lack of control we have over the rewards program, points, etc. I want to be able to handle customer issues immediately

Jorge H.

Restaurants

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Competitive

Overall great system. Just need better communication with in store reps.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Price and full control of menu everything is done in store. No need to contact anyone or call unless it’s really bad

Cons:

I feel that the Credit card processing is a bit off. I would gave power outages often and also lost lots of money on offline processing.

Louisa H.

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

GREAT POS FOR A SMALL SHOP

Customer service communication via email is great. Everyone is very accommodating and helpful.

Ratings Breakdown

Ease of use

Functionality

Pros:

It has all the features we need for a small cheese/wine/beer shop. Very easy to use, clean and simple user face. We sell cheese so the integrated scale is extremely useful. Not many other POS systems have integrated scale. Instore is always working on updates to improve the POS system. Since we've been using the system, they've added a new feature on sales tax which is quite useful for when we need to file sales tax.

Cons:

There are a few features that we would like to have -- I can't easily get a master list of all my inventory, a request would have to be sent to the engineers and it takes a few days to turnaround. Customer service is great through email but not as helpful when we have issues in real time. Normally, can't reach anyone on the phone, would have to leave vmail or email and have someone return your call within 24 hrs.

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