Simphony POS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Simphony POS

4.2

(26)

Pricing

Starting at $1.00 per month

About Simphony POS

Simphony POS, from Oracle MICROS is a restaurant management system designed to help restaurants, cafes, bars, hotels, resorts and casinos manage orders, inventories, menus and more. It enables businesses to process online payments, integrate with food delivery applications and optimize stock levels on a unified platform.,

The application offers Simphony POS terminals, which allows employees to quickly process payments and generate digital receipts. Features of Simphony POS include menu management, employee scheduling, self-service kiosk, kitchen display system (KDS), room booking, customer loyalty programs and more. Additionally, managers can utilize the built-in reporting module to generate customizable reports on employee activities, menu items or restaurant locations and gain insights into customer preferences.

Simphony comes with an application programming interface (API), which facilitates integration with several third-party platforms, enabling businesses to push and pull data across systems. Pricing is available on request and support is extended via online measures.

Simphony POS Screenshots

Simphony POS Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

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Simphony POS Features

Popular features found in Restaurant POS
Delivery Management
Electronic Payments
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Separate Checks
Table Management
Tips Management
More features of Simphony POS
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Barcode/Ticket Scanning
Billing & Invoicing
Built-in Accounting
Cash Management
Commission Management
Cost Management
Credit Card Processing
Customer Accounts
Customer Management
Customizable Reports
Demand Forecasting
Discount Management
eCommerce Management
Electronic Signature
Employee Management
Food Delivery Dispatching
For Bakeries
For Bars/Clubs
Forecasting
For Food Trucks
For iPad Devices
For Restaurants
Gift Card Management
Inventory Control
Inventory Optimization
Inventory Tracking
Invoice Management
Item Management
Kitchen/Menu Management
Live Tracking
Menu Builder
Menu Planning
Mobile Payments
Nutrition & Allergen Management
Nutrition Analysis
Online Payments
Ordering Automation
Order Management
Payment Processing
Point of Sale (POS)
Point of Sale (POS) Integration
Product Identification
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Recipe Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Restaurant POS
Retail Inventory Management
Retail POS
Returns Management
Room Booking
Routing
Sales Reports
Sales Trend Analysis
SMS Messaging
Social Promotion
Split Checks
Third-Party Integrations
Wait List Management

Simphony POS Integrations

SevenRooms

Restaurant365

Simphony POS User Reviews

Overall Rating

4.2

Ratings Breakdown

54%

31%

12%

Secondary Ratings

Ease of Use

3.8

Value for money

3.5

Customer support

3.3

Functionality

4.0

Christian K.

Verified reviewer

Hospitality

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Simphony Review - Minor DKL Food Group

Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions. Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be. Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products. The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals It ties into its own reporting system and the MyMicros App makes store sales checking a breeze

Cons:

The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets. Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates

Matt F.

Verified reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Oracle = A great global partner

I have been happy with our experience with Simphony. They provide a great product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One stop shop. POS, purchasing and reporting. The software has great capabilities and covers all areas a hospitality business requires

Cons:

Most adjustments to the program involve an additional purchase. Immediate support not often available

Reasons for choosing Simphony POS

Greater capabilites and were able to move with us on a global scale

Reasons for switching to Simphony POS

Bepoz did not have the all the reporting capabilities our organisation required and was not able to go forward with our global expansion.

Giovanni P.

Verified reviewer

Hospitality

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed January 2026

Great but expensive POS

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is very customizable, and the integration with Opera PMS is great. It is very known in the market, so when hiring new team members they most of the times already know how to use it

Cons:

It is very expensive, and the implementation process takes long time because all the Oracle wait list

Patrick F.

Verified reviewer

Restaurants

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2023

Worst POS experience in my tenured career

Terrible. The support team is a joke. They don't even understand their own product well enough to work through simple problems. Everything is "a known issue" that never works toward resolution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is nothing that I can highlight that a competitor couldn't also do well.

Cons:

There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

Verified

Reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Simphony POS for Hotel

Over all, POS Simphony is a reliable POS used in the hotel. I'm hoping for the latest development when it comes to report generation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simphony POS is our standard POS in our chain hotel and it can interface to our Oracle Opera PMS & Sunsystems FMS that's what I like the most in this software. Very smooth processing of ordering and payment method. PCI DSS compliance.

Cons:

The only challenge for this software is it's not yet register to Philippine government and the application is still on-going for more than a year. The reporting module is not as easy to generate.

Reasons for choosing Simphony POS

Because the Simphony POS is our standard POS used in our hotel chain.

Ken D.

Verified reviewer

Food & Beverages

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2023

Strongly Suggest to not use Simphony

Just terrible. All our serving staff have just had enough of trying to live through extensive issues. After two years the problems still exists and Oracle Support just lists them as known defects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There really is nothing that we like. We have over 30 terminals active and after 1-2 years all the product has been pulled out and we went to a competitor.

Cons:

Multi terminal and menu configuration is weak at best. Staff are continually losing checks between terminals. The problems go on and on.

Reasons for choosing Simphony POS

We were on MICROS and wanted to go with Cloud solution. Simphony was a very big mistake.

Sam W.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Run Away. Do not look back

Completely horrible. This company has got to be the WORST company to deal with, I can't imagine a worse roll out. Oracle did not honor the date they committed to having us up and running so we were forced to opened our location without a POS system (recipe for disaster). They sent a drunk programer to our location that was incompetent, followed by other programmers that always left us with varying issues that consumed hundreds of hours to resolve with customer support from India and other parts of the world that takes hours to get an actual live person. Their account representatives do not respective you as a client with valid concerns, nor do they accept accountability and will continue to charge you to fix their own companies screw ups. This POS is far too expensive, compared to others. My employees hate the system and it takes too long for them to navigate through it, costing them time in providing good customer service. SAVE YOURSELF THE PAIN AND STAY AWAY. I greatly regret not having chosen a different company and system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reporting software is pretty thorough

Cons:

The complexity and backward nature it was set up, with an inability to modify it without great expense. Everything not completed on original set up will cost thousands of dollars to correct by an oracle programmer.

Mike P.

Verified reviewer

Restaurants

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Simphony

effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!

Cons:

Sometimes support a little clunky, but we get there in the end.

Reasons for choosing Simphony POS

As a larger company - it had development of products pretty much nailed. Reliability & overall bang for buck .

Verified

Reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Nice

Very helpful software , reduce the time of any paperwork , easy integrate with opera system, you can get customized reposts .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

very helpful software for running the operation , easy in use and in the era of COVIDE 19 very usful and helpful to reduce contact with the people , very easy to use and you can get very professional reports and accurate data .

Cons:

The software integrate easily with opera system and interal system as well , Software is respond to any changes and can be updated or upload to the system very accuraly and efficiently .

Minar k.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Very comfortable and Easy to use

Billing system not taking that much times. Item wise report can generate very easily. Also any new items can add easily. Simply its very easy to use for everybody. Can teach to others very smoothly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very positive program and very easy to use also easy to maintain the inventory system.

Cons:

Inventory system is very good. Can control the costing very easily

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