Owner.com 2026: Benefits, Features & Pricing

Overall, our experience with Owner.com has been positive. The onboarding and sales process were well handled, and while we experienced a few challenges immediately after launch, the support team was responsive and resolved issues quickly. We view it as a solid platform with continued long-term potential.

I was nervous switching back to Owner from Toast, as they don't directly integrate, however, the team helped very quickly with the 3rd party Otter integration, and the setup went smoothly. Now that we are back on the platform, we will start to use it several times a week to send email and SMS marketing. We realized that this is a vital piece of the buisness. For our customers, they have always said how modern and up to date our apps and website is. They love that we can be on the same level as big chains

Very good, and started getting orders immediately after singing up. Visibility has also started to improve.

During the initial 'marketing' calls they were all about communication, Once I signed up and went live... Crickets! Zero communication. My assigned 'rep' no longer responds to messages. They had talked about all the awesome features in the backend portal but once I was signed up and actually had access to the portal, no further communication. No help navigating or understanding the backend portal. Then we got box of cards to hand out... Scan the code and get $5 off order of $20 of more. All the codes are the same so once a code is known they get posted to the internet & anyone can use them. We are in a college town so codes get spread around quick. Then I receive color posters and table tents with crazy discounts offered without ANY communication or consultation with us... So all of that went in the trash. Then we see orders coming in with discounts applied that we were not aware of. Called in to talk to a rep and asked "Who is eating the cost of these discounts?", they informed us that the discounts do indeed come out of our bottom line but it will help generate more business... What good does it do to generate more business if we lose money on the transactions??? Owner.com talks a great talk, but once they sign you up BE CAREFUL because they are extremely liberal in sending constant discounts to your customers. This may be fine for businesses with larger profit margins but we cannot afford to offer the constant crazy promotions that Owner.com sends out automatically on our behalf. Since we have ZERO control over what the promotion amounts are and can only toggle promotions on or off, we have had to disable ALL automated promotions. We also had a customer come in and try to redeem a digital Gift Card. I have physical Gift Cards we can sell through our POS but we don't have any digital cards. We poked around on "our webite" (that Owner built for us) and found that indeed, they sell digital gift cards on there but since there is no integration between our POS and Owner.com, we have NO WAY to redeem them in the restaurant. I assume they can be used on the website but it sure as heck would be better to say that they are only valid online as this created a pissed off customer that my staff had to deal with. A week after calling in and disabling all automated promotions and stating I wanted to ensure all discount codes were disabled, I get 2 orders with large discounts on them. Fortunately my staff caught this. Another call to support and they ultimately credited the discounts back to us but said these were valid codes because they had been sent out before we disabled the automated promotions, ignoring the fact that during the call I had been assured that all promotion codes had been disabled on our account.

Very pleased with the overall experience. Questions are answered quite fast, their AI chat assistant is pretty handy, and having the ability to deliver without losing our $$$ in commissions and fees is a big deal.

Overall, our experience with Owner.com has been positive. The setup was fairly smooth, the team was helpful, and we felt supported throughout the onboarding process. While there’s still room for the platform to grow—especially in supporting upscale, guest-focused concepts, sustainability and more choices while designing our websites—we see the potential and appreciate being part of something that’s actively improving. It’s helped us streamline online orders, stay connected with our customers, and maintain more control over our brand.

Platform is good, the sale, onboarding and support aren't the best. For $500 a month, I expected more. I don't recommend anybody to use them, cause the experience overall isn't good.

For the price per store you cannot beat the features integrated into the system. We have gone from a few hundred dollars a month in online orders to over $5k in online orders per month. The increase in revenue more then pays for the subscription service

Our experiece with Owner.com has been very postitive. The integration of our menu and items with our website has had been a positive change for us and inceased our visibility on seach engines as promised.

My experience with Owner has been mixed. It really helped us uplevel our website