RB Control Systems 2026: Benefits, Features & Pricing

I have used RB since 2007 and absolutely love the software. It has helped in so many areas of our business.

I have been with them for a long time and they are good people. I just feel like in just a few aspects they are being left behind. I do not want to leave but I am going to have too.

We like the centralized database (although using access) so all of our inventory and customers are in a single database. It also supports remote desktop and Remote Web Apps implementation but requires each client to be set up individually due to the way they do the licensing.

I can bill customers out so much easier, inventory management is simple, I can focus more time on service calls and generating money rather than deal with a POS system that takes forever to get things done.

No accountability with this company. They refused to provide a refund on a system we never used. They clearly do not stand behind there product or service, and would rather take money from a small company and move onto the next sucker.

What is really great is the very good support team which is always helpful and very knowledgeable.

This company expired software, that my client is now supposed to own, immediately at end of support for a client and refused to make that right even after they stated the software will never expire. The client paid over $8,000 to own the software and has nothing to show for it because they care nothing about doing what is right or keeping their word. Additionally, they constantly let licenses expire and they had to be contacted repeatedly to push the license expiry out manually. That is poor design. Lastly, their support response is awful in that voicemails would be left requesting a callback and we'd still have to call back a day or two later as no call was returned. This company has no professionalism, integrity, or reliable support. I would NOT recommend your software to a single client or anyone for that matter.

Overall experience is wonderful. RB should be very proud and lucky to have employees like [SENSITIVE CONTENT HIDDEN], best customer service, very knowledgeable, friendly and patient.

What an eventful Winter, November 21, 2016, windows on my host computer decides shutdown and reinstall windows. So the fun begins! I didn't panic yet because I knew the system was backing itself up on the other computer up front. So , I called RB Tech support to help with the process of recovering the data for RB and resolve this matter quickly, but there is a problem. My computer stop backing up in June 2016. So, now what? It's ok because I had setup off line backup with another company just need to make a call and down load the data. All is good right? Wrong, the data was not be backed up for some reason not sure. Not only did we loose RB data but everything else as well, like Quick books. Now I am not sure what to do but, Logan to the rescue. He was pretty confident that I would be able to retrieve the data from the drive with the help of a data recovery service. After some research we found a company in New York that supposedly could recover the data. After 5 weeks got the data back but nothing was usable, what a pickle. So, just out of desperation I stop in a local computer repair store were the store owner said he would try but if the specialist couldn't then he probably could either. Two day later and we are in business he got the data back. The Fun begins Logan (RB Tech Support) started installing everything back to normal. Now we are up and running and RB is doing our off site backup. I must say Logan and the tech support team has been phenomenal during this troubling time and have went out of there way to provide me with the most professional and knowledgeable service available. THANKS RB TECH SUPPORT!