Retail Pro 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Retail Pro

4.0

(79)

Pricing

Starting at $275.00 per month

About Retail Pro

Retail Pro is a specialty retail management software platform featuring POS, replenishment, inventory management, promotions, customer management, back office, performance, and KPI reporting capabilities.

Retailers can use Retail Pro to overcome data fragmentation and can tailor Retail Pro to their exact workflow, branding, and business needs. Retailers can leverage the application program interface (API) in Retail Pro to connect and sync retail data with third-party solutions such as ERP, CRM, HR systems, e-commerce sites, loyalty, RFID, merchandising and others.

Retail Pro's adaptive user interface allows retailers to customize and configure the operational screen to fit their business requirements, define workflows for all set of users and extend business branding to all customer touch points. The solution also provides ad-hoc reporting capabilities with over 150 prebuilt reporting templates.

With built in e-commerce features, businesses can also design their online stores to sell goods and accept online payments, distribute loyalty rewards and track shipments. The solution serves a variety of retail businesses such as franchises, corporate stores, outlets and mul...

Retail Pro Screenshots

Retail Pro Pricing and Plans

Starting price: $275.00 per month

Free Trial

Free Version

Retail Pro

$275.00

usage based, per month

Plan includes:

Lease to own
$1,500 per seat/$2,250 per site license to own RPRO

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Retail Pro Features

Popular features found in Retail POS System
Barcode/Ticket Scanning
Gift Card Management
Inventory Management
Pricing Management
Returns Tracking
Sales Reports
Touch Screen
More features of Retail Pro
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
Cash Management
Check-in/Check-out
Commission Management
Cost Tracking
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customer History
Customizable Fields
Customizable Reports
Data Import/Export
Data Synchronization
Discount Management
eCommerce Management
Electronic Payments
Electronic Signature
Email Marketing
Employee Management
Forecasting
For Retail
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Item Management
Layaway Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Channel Management
Multi-Currency
Multi-Location
Offline Access
Ordering Automation
Order Management
Order Processing
Order Tracking
Payment Processing
Point of Sale (POS)
Price/Margin Management
Product Catalog
Promotions Management
Purchase Order Management
Purchasing & Receiving
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Real-Time Updates
Receipt Management
Reorder Management
Reporting/Analytics
Reporting & Statistics
Retail Inventory Management
Retail Management
Retail POS
Returns Management
Sales Order Management
Sales Tax Management
Sales Trend Analysis
Search/Filter
Serial Number Tracking
Shipping Management
SKU/UPC Codes
Stock Management
Supplier Management
Third-Party Integrations
Transaction History
Warehouse Management

Retail Pro Integrations

Gateway Ticketing

SPS Commerce

QuickBooks Desktop

Sage 200

SAP Business One

QuickBooks Enterprise

See all 16 integrations

Retail Pro User Reviews

Overall Rating

4.0

Ratings Breakdown

48%

35%

Secondary Ratings

Ease of Use

4.0

Value for money

3.0

Customer support

4.2

Functionality

3.9

Jose Miguel S.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Full Stack Retial Software

I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good. Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have: - Inventory - Vendors and Purchases - Transfers - Customers - POS - Physical Inventory - Inventory Adjustments - Customer Loyalty So, you see... It is the full package. One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa).

Cons:

Cost, period... But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business. You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro.

Reasons for choosing Retail Pro

Retail Pro is really Retail focused. There is no competition. Other companies develop Retail software around other producst, like ERP or Hardware, loosing focus.

Alberto N.

Verified reviewer

Food & Beverages

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed May 2023

We are still trying it

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Retail Pro is a user-friendly software that fulfills all my requirements effortlessly. I encountered minimal issues, and whenever there were any, the support staff promptly resolved them. What sets it apart is its comprehensive range of features, making it a one-stop solution for any retail business. The software, combined with knowledgeable business partners, ensures success in the retail industry. The intuitive interface facilitates easy navigation for both admins and users, with a well-organized layout that maximizes options and optimizes space for processing and displaying items.

Cons:

Retail Pro offers improved and informative support that is focused on knowledge-based solutions. However, I found the user information available on the portal to be lacking, which was disappointing. Additionally, the software's database recovery process, particularly on the main server, can be time-consuming. Upgrading from an older release to a new one, especially when dealing with numerous stores and POSs, can also be a lengthy process. While the software generally functions well, there is room for improvement in making certain basic features more user-friendly.

Julius K.

Verified reviewer

Civic & Social Organization

51-200 employees

Used other for less than 2 years

Review source

Reviewed July 2019

Just like the name it's easy to use.

Previously 5

POS Easy just like the name has made our transactional tasks easy to do as well as monitor.

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Previously 3

Functionality

Previously 4

Pros:

Very simple to use, offers free demo which is critical for training, it's CRM feature works great for connecting with long-term customers, the android application works great as well as on other operating systems, the automatic inventory transfer makes it easy to connect with different stores. Very fast customer support team.

Cons:

Although they offer free demo a free trial could do better. They also need to add some more features but on functionality I got no problem.

Dale J.

Furniture

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2017

Retail Pro

We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate and does what I need it to do. Minimal issues with the software. When we first started using it and issues would arise the support staff was always available.

Cons:

Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it. "Reports" feature is not very user friendly. Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more.

Verified

Reviewer

Consumer Goods

201-500 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

functional not flash

Still in use as it functions well, just needs an update

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy for the admin and user to navigate, layout allows for maximum options to be displayed while allowing for processing or item space

Cons:

The skins or designs of this software still look like they're from the early error of POS, it's easy enough to remove the windows xp look

Sharon F.

Retail

11-50 employees

Used other for more than 2 years

Review source

Reviewed May 2018

Retail Pro 9

We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.

Cons:

When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.

Alicia W.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Retail Pro is a trap! If you are a small business- RUN!

I feel as though the company that sold it to me years ago completely took advantage. This product should not be sold to a startup or very small business. And the cost to maintain it should be clearly started before purchase. Thousands per year to maintain with software assurance and support ! I was recently quoted $15,000-$20,000 to upgrade and migrate from version 8.5 to prisim! Shame on you Retail Pro! I am extremely upset! Now I am stuck looking at new systems and pretty much starting over from scratch. Retail pro is a TRAP! Run for dear life!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used retail pro v8.5 for many many years. It had been reliable for the most part

Cons:

COST!!!! It is way too expensive to maintain for a small business. I have been stuck in this software for years unable to update or upgrade it anything . Difficult to migrate to a new POS system because would lose historical data. I feel bamboozled!

Reasons for choosing Retail Pro

Was optimistic

Natee M.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

Don’t buy. My on hand inventory is wrong. It’s a bad decision that I bought this product.

It sucks. Don’t buy. We have been trying to use it for over a year but now we have to start everything over because the inventory is not correct. We have to do manual adjustments a few times. Our products are high value watches with serial numbers and we have only less than 10 transactions per day!! We can’t imagine how this software can handle larger businesses with hundreds or thousands of transactions per day. Either the local solution provider (Adasoft) didn’t implement it correctly or the software really sucks!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use interface. Multiple stores capability.

Cons:

- It could not even calculate inventory correctly. - Regional Support is extremely slow and local solution provider could not help much. - We have been trying to use it for over a year, it has always been miscalculating the on-hand inventory and the actual inventory in the reports. - Upload tool is very difficult and confusing to use and can cause duplicate records and mess up the product database. - Slow. - We have been using it over a year just to find out that either the product or the implementation is sub standard.

Reasons for switching to Retail Pro

Want a more powerful, non full accounting, more retail-oriented and user friendly software.

Laura F.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Stay away

It’s been terrible all around.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Detailed reports are very good. A lot of options.

Cons:

Customer Support is non existent. Stay away, too many times in 15 years we’ve been left high and dry with absolutely no help from our RetailPro partners and RetailPro customer service.

Dawne T.

Apparel & Fashion

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Retail Pro ver. 9.4

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After using Retail Pro ver. 8 for 13 years, version 9.4 does have some extra features that make getting needed information inside the program without running reports. You can customize screens and documents. The software is fairly intuitive. Conversion from version 8 to version 9 went smoothly without loss of data. The check in/out function of the software is improved in 9.4. Maintenance of data is much easier in this version and corrections can be done while users are using the software.

Cons:

Retail Pro version 9.4 is VERY, VERY slow. The Purchase Order piece of the software has many bugs and the company is not responsive to fix them. The reports are inadequate and no customization is allowed without purchasing third party software. Even with third party software, the average user would not be able to sit down and customize a report, let alone create a new report. Basic information is unavailable in the reports delivered with the software.

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