SpotOn 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SpotOn

4.3

(366)

Pricing

Starting at $99.00 per month

About SpotOn

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform.

SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns.

SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.

SpotOn Screenshots

SpotOn Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Quick start

$0.00

Plan includes:

POS ordering & payments
Menu management
Table layout management
Reporting & analytics
Direct POS integrations
Installation
24/7/365 support
Automatic software upgrades
Marketing
Review management

Counter-service

$99.00

flat rate, per month

Plan includes:

Commission-free online ordering
Order with Google
Scheduling
Payroll preparation
Tip management
Employee app
10” SpotOn Counter, stand, guest-facing display, cash drawer, receipt printer

Full-service

$135.00

flat rate, per month

Plan includes:

Digital menus
QR order and pay
Kitchen display system
2-way text messaging
15" SpotOn Station, stand, cash drawer, receipt printer, and kitchen display system

Customize Your Own

Pricing available upon request

Plan includes:

Choose your own hardware configurations and number of stations
Reservations & waitlist
Custom website

Confused about pricing? We've got you covered.

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SpotOn Features

Popular features found in Restaurant POS
Delivery Management
Electronic Payments
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Separate Checks
Table Management
Tips Management
More features of SpotOn
Access Controls/Permissions
Accounting Integration
Activities Booking
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Availability Management
Barcode Recognition
Barcode/Ticket Scanning
Bar Tab Management
Billing & Invoicing
Booking Management
Booking Notes
Built-in Accounting
Calendar Management
Calendar/Reminder System
Calendar Sync
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Cash Management
Channel Management
Client Portal
Clock In/Out
Commenting/Notes
Contact Database
Contact Management
Credit Card Processing
Customer Accounts
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customer Profiles
Customer Segmentation
Customer Support
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Debit/Credit Card Processing
Delivery Estimate
Discount Management
Drag & Drop
eCommerce Management
Electronic Signature
Email Management
Email Marketing
Email Reminders
Email Templates
Employee Management
Engagement Tracking
Event Marketing
Event Scheduling
Feedback Management
Food Delivery Dispatching
For Bars/Clubs
For Restaurants
For Retail
Gift Card Management
Group Reservations
In-Person Payments
Inventory Control
Inventory Replenishment
Inventory Tracking
Invoice Management
Kitchen/Menu Management
Labor Cost Reporting
Loyalty Cards
Menu Builder
Mobile Booking
Mobile Payments
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
Multiple Payment Options
Negative Feedback Management
Online Booking
Online Payments
Online Reservations
Order Management
Order Processing
Order Scheduling
Order Tracking
Payment Processing
PCI Compliance
Performance Metrics
Point of Sale (POS)
Point of Sale (POS) Integration
Price/Margin Management
Product Catalog
Promotions Management
QR Codes
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Receipt Management
Recurring/Subscription Billing
Referral Tracking
Reminders
Reporting/Analytics
Reporting & Statistics
Reservations Management
Response Management
Restaurant POS
Retail Inventory Management
Retail Management
Retail POS
Returns Management
Review Monitoring
Review Notification
Reviews Management
Rewards Management
Room Booking
Route Optimization
Routing
Sales Reports
Sales Tax Management
Sales Trend Analysis
Self Service Portal
SMS Marketing
SMS Messaging
Social Media Integration
Social Promotion
Split Checks
Status Tracking
Stock Management
Template Management
Third-Party Integrations
Time Clock
Touch Screen
Transaction History
Transaction Monitoring
Visual Analytics
Waiting Time Tracking
Wait List Management
Waitlist Status Tracking
Website Integration
Website Personalization

SpotOn Integrations

QuickBooks Online Advanced

Paylocity

Paycor

Paycom

Auto Decision Platform

QSROnline

See all 24 integrations

SpotOn User Reviews

Overall Rating

4.3

Ratings Breakdown

68%

14%

12%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

4.2

Functionality

4.2

Bill C.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 12 months

Reviewed May 2025

SpotOn and Great Customer Service

It's been great. I recently had an issue that Client Success Partner [sensitive content hidden] helped me out with and exceeded my expectations! She helped me resolve a transition issue from my old POS and allowed us to close the book on it completely. Very much appreciated!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface is ahead of the game when it comes to other POS's. Also, the tech and application support is top notch. It took a bit of getting used to, but once we did, it was a huge improvement over our old system. That and the online ordering capabilities as well as the Doordash Direct functionality make it a win win for us.

Cons:

It took a bit of getting used to once we implemented. I'm not sure if it's the fact that we were with our old system for many years prior and we were used to it, but relearning was the hardest part.

Reasons for switching to SpotOn

Updating the system was required. We had multiple systems in place that were disconnected from each other. From Loyalty to multiple third parties are now integrated under one house that make it so much easier to use on a daily basis.

Vendor Response

Thank you for your kind review, Bill! We are proud to partner with you and your business.

Replied May 2025

Gabriela R.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 6 months

Reviewed August 2025

SpotOn its Amazing!!!

My overall experience with Spoton has been exceptional. The platform is powerful, intuitive, and tailored to meet the unique needs of complex businesses. With expert support from [sensitive content hidden], I always feel confident navigating their tools and growing my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from [sensitive content hidden], whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution.

Cons:

One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations.

Reasons for switching to SpotOn

Recommended by another owner: boosted sales with a points system and best pricing.

Jennifer M.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed November 2023

Jonathan Smith

Ratings Breakdown

Ease of use

Functionality

Pros:

My favorite thing about SpotOn is getting to work with our Restaurant Success Manager, Jonathan Smith. He is so knowledgeable, always makes time for me and my team, and completes all our projects with a smile and a joke which gets me through my day in a more stress free way. Not sure what I would do without him.

Cons:

All the different sites for all the different platforms and changes to the way reports look.

Reasons for choosing SpotOn

Cost

Reasons for switching to SpotOn

Wanted a cloud based system without all the hardware upkeep.

Hernan F.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Bad Communication and complicated services

Too much problems with the company. Over sale the products. Different departments. Thanks to the help of [sensitive content hidden] , I found a resolution for the issues I have. Only good thing for now

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Online Orders and the opportunity to make delivery without pay a lot to Doordash. Good marketing tools

Cons:

Bad communication and over sale product. The installation is complicated and take too long to get the menu. Need better explanation about the percent and cost of services. Too many departments to resolve issues.

Reasons for switching to SpotOn

I feel confident about the words of the sales person

Vendor Response

Hi Hernan - Thank you for taking the time to share your honest feedback. We’re glad to hear that the online ordering capabilities and marketing tools have provided value to your business. That said, we’re truly sorry to hear about the challenges you experienced with communication, onboarding, and clarity around pricing and services. This is not the experience we aim to deliver, and your feedback highlights areas where we need to do better—especially when it comes to setting clear expectations and simplifying support across teams. We appreciate you calling out the support that ultimately helped resolve your concerns, and we’re grateful for the opportunity to improve. We remain committed to making the experience smoother and more transparent moving forward.

Replied January 2026

Bruno M.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

Big liable problem with taxes and sales tax

Horrible . for accountting. Need to go to 10 different widow for report. Sales tax is not properly counted. Found myself liable with big sales tax amount. They didn't have an answer for that. they they said next month it will be adjusted which it didn't .Also if a ticket still open at closing .it automatically close the ticket but as Item sold. So you pay tax on it even if you didn't received the money . They told me that I have to adjust it in my general ledger. but the 1099E will be showing a big difference since it's not corrected on their end.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not much . beside I regret to change. They told me that it's exactly the same than toast but the Credit card fee a lot cheaper

Cons:

Credit card Refund processed is not friendly . And Can not make a cash refund next day . Need to make a paid out to refund the customer. So it's not really accouting friendly since paid out is not made for that.So you pay tax on the sale, and Sales tax is not properly deducted.

Reasons for switching to SpotOn

Try to lower Credit card fee and have teamwork at the same time

Vendor Response

Thank you for taking the time to share your experience, Bruno. We’re truly sorry to hear about the challenges you’ve encountered and this is not the experience we want for our customers. Please reach out to me directly at laurenr@spoton.com with your business information so we can assist you directly.

Replied December 2025

Lauren G.

Verified reviewer

Restaurants

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Do not buy this POS

This is the absolute worst POS system I have used in my 20+ years in the industry. I have been working with this system for almost five years now and it is absolutely terrible. You create a tab for a customer and it just completely disappears sometimes! I've had $300 bar tabs completely disappear and then have to try and remember everything the guest ordered to re-ring it. We have lost so much money using this system. Our equipment finally got replaced after our old terminals were crashing daily. We built a new restaurant and made the mistake of sticking with Spoton. Their Website team takes months to make the simplest changes. I bought my system from a third party so I can't even go through Spoton's customer service. The whole deal is sketchy and a huge inconvenience. The handhelds can't even reach my patio tables even though we are well within the required sq footage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. It is terrible. There is not one good thing about this system. Customer service is clueless and rude.

Cons:

The constant computer crashes, lost tickets, not for high volume restaurants. System doesn't allow even the most basic functions of a POS. Ten steps to do anything. It took me months to get my menu properly imported into their system and I am still having to call them daily because something changed in the settings and now everything's ringing in wrong. Servers hate it. Bar hates it.

Reasons for choosing SpotOn

Because I made a huge mistake. The sales guy said all the right things.

Vendor Response

Hi Lauren -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right.

Replied October 2025

Julie H.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 2 years

Reviewed May 2025

My experience with SpotOn

Honestly there has been several highs and lows. I think they are working hard to improve the product and I believe they will have a bright future. I don't know if there needs to be more internal training before products are launched to the customer, but I feel like I get many different answers to a question and many are not accurate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The express POS is very simple to program and is easy to train new employees how to use it. [sensitive content hidden] has been very helpful getting my questions to the correct people to get the answers I need. Once they went to the correct people, they were handled promptly and efficiently.

Cons:

The staff are very helpful but there needs to be a better internal system to let staff know who is helping which customers and the particular issue that is being resolved. I have had multiple calling, and emailing to solve and issue that has already been resolved.

Reasons for switching to SpotOn

More reporting options and dual pricing already set up

Vendor Response

Thank you for your kind review, Julie. This is all excellent feedback on how we can improve our customer experience. We look forward to partnering with you and your business!

Replied May 2025

Rachel W.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 2 years

Reviewed April 2025

Bad overall system & product

Overall we would never suggest it to anyone. It is not the right system for bars/restaurants. Constant handheld issues caused our staff years of grief during busy times. Cards not going through, we had like 6 hot spots added all of which didn't help. We were told no contracts and that we could stop at any time but then we had to get new equipment which meant we had to sign a contract. Just bad business practices all around with constant changes and always causing problems. Our GM spends nearly 12 hours a week figuring out issues, calling CS and dealing with the constant problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One CS rep who helped with all our issues [sensitive content hidden]. She was always trying to help resolve our constant issues.

Cons:

The set up, the handhelds never worked properly, the payment errors that we feared were losing us sales. I also didn't like that we didn't see deposits for 48 hours later. The cut off time is 6pm and every bar/restaurant is open past that which means we won't see funds for 2 days. In this industry cash flow is everything and this caused a lot of problems financially.

Reasons for choosing SpotOn

This started off as no contract (which we liked) but then you moved to a contract when we were forced to get new equipment. You were slightly less expensive

Reasons for switching to SpotOn

It was terrible to deal with and this ended up being worse.

Vendor Response

Thank you for your feedback, Rachel. Will you please reach out to me directly at laurenr@spoton.com so we can help make this right?

Replied April 2025

James K.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

Run, don't walk away from this company

They are unethical, sadly they misrepresent their product. The sales team was bad, the white glove install was done by a third party that doesn't know the software or hardware. Miserable experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

To be honest, nothing. Everything we were told the system will do, it didn't (doesn't). We get no answers when we are promised callbacks, on hold for literally hours. I guess those would be the good points, and they aren't good.

Cons:

Sales Rep was new and not trained fully on the product he represented, made promises of what the system will do, it doesn't in nearly all cases, The system crashes, it always shows us as being closed when we aren't, customer service knows very little about the product and can't solve problems, tell you 48 hours, how can you wait 48 hours to solve a problem with your point of sale? It has taken 2 months to address our issues and they still aren't resolved. This has been a nightmare, a complete and udder nightmare.

Reasons for switching to SpotOn

Promises from sales rep that were found to be not true. We will go back to Square.

Vendor Response

Hi James -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right.

Replied August 2025

Cindy C.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 6 months

Reviewed May 2025

Better than many

Definitely better than my last system, but not everything it was sold to be. Things I was assured were great end up with caveat.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

24/7 Customer Service Good working reports Fast "fixes" for most things KDS is interactive and so easy to read compared to others

Cons:

POS main screen slow and not touch sensitive as it should be Menu build not handled as well as I would have liked and as I was assured it would be End of Day functionality is troublesome every day

Reasons for choosing SpotOn

Credit card processing policies and the sales rep's personal interactions as a local and not just over the phone sales.

Reasons for switching to SpotOn

Hated TB. Absolutely the worst customer service anywhere, in any context.

Vendor Response

Thank you for your kind review, Cindy! We are proud to support you and your business. Please do not hesitate to reach out with anything you need from the SpotOn team.

Replied May 2025

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