SpotOn 2026: Benefits, Features & Pricing

Overall, I am pleased with SpotOn so far. There have been a couple of minor tweaks and fixes needed but they were remedied quickly.

Overall we would never suggest it to anyone. It is not the right system for bars/restaurants. Constant handheld issues caused our staff years of grief during busy times. Cards not going through, we had like 6 hot spots added all of which didn't help. We were told no contracts and that we could stop at any time but then we had to get new equipment which meant we had to sign a contract. Just bad business practices all around with constant changes and always causing problems. Our GM spends nearly 12 hours a week figuring out issues, calling CS and dealing with the constant problems.

It was a game changer for our business. We used micros before and this is night and day improvements and ease of training, improvements and edits.

Up until the day we signed the papers to begin service, everyone was very friendly and easy to contact. Our sales rep visited our cafe in person several times, bringing free promo items, and cookies, and pitching all of her sales tactics. These included: No long-term contracts, in-person training, Door Dash integrations, 24/7 support, custom menu build, etc. We were told repeatedly that Spot On doesn’t have contracts like other merchant service companies. However, after telling Spot On that we decided to go with a different company because the other company was offering free hardware, they told us they can match the offer and give us free hardware. But here is the catch, if you cancel services before one year, you have to pay the $5000 in hardware fees—AKA making it a one year contract. We decided it was still a good deal and so we signed off on it. After signing the contract, we were ghosted by pretty much everyone. We had our initial consultation, and then for three weeks we waited to hear back about one simple question to change the pricing. We made several phone calls and sent many emails and still never heard back. When they finally came out to install the hardware, they sent the sales rep instead of an actual installer. The sales rep knew nothing about the software functionality and could not answer several of our questions. Instead, she referred us to online self-help videos and articles. We went “live” the next day and again, the sales rep was sent to train us instead of someone who was familiar with the system software. She arrived an hour late, after we were already open for business. By that time, online orders were already coming through the system and we had no knowledge or training to stop the orders or throttle the speed at which they were coming through. Prices in the system were (and still are) incorrect and you can only alter them if you have access to a laptop. You can’t change them from the POS itself. Additionally, there were menu items listed for our online ordering that we do not even sell at our restaurant. We do not have a kids menu at all, and there were chicken tenders listed as a kids menu item available to order online. Our cafe is also still not listed on Door Dash. The Spot On system has been installed for two weeks now, and I STILL have no idea how to run my reports, we weren’t shown anything at all about the loyalty program included in our software, our employees are not able to clock in and out because the sales rep didn’t know how to add them into our system before we went live. The sales rep conveniently went on vacation the day after we went live and Spot On has STILL not sent anyone else to help us. I was told it would be an ADDITIONAL 3 WEEKS before someone can come back and provide proper training. I cant wait until our year is over so I cant find another provider. Don’t waste your time, don’t waste your money, don’t add to your stress as a small business owner. DO NOT TRUST SPOT ON with your small business.

I am not very happy with it. I think Toast and even Breadcrumb are much better POS systems. However, [sensitive content hidden] helps make things easier.

Bad. Just very bad. Had issues with the hardware from day one. Hardware locking up, freezing and impacting work shifts and service. Software is worse. Truthfully, I don't think you could actually set out to build a system this bad on purpose. The East European code slingers that maintain Spoton have built a runaway software "system" that makes a restaurant's job harder - not easier.

Extremely Positive experience and i would highly recommend.

SpotOn advertised to me stellar rates, low fees, and a free machine, so I signed up to process cards with my business. Everything went well for a few months until I looked at my bank statement and saw that they started charging me more for the same program. Nothing changed on my end and my revenue stayed consistent. It took me a while to get in touch with someone to discuss and eventually cancel. They did not make me pay any penalties but nobody could provide me a valid reason as to why I had to pay more every single month without mention. I cancelled. Bad end experience overall.