Treatwell 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Treatwell

4.4

(284)

Pricing

Starting at £195.00 per year

About Treatwell

Meet Treatwell Business: the all-in-one solution for beauty, barbers, and beyond. With smart salon management software and Europe's No.1 marketplace, Treatwell empowers you to do business better.

Manage appointments in a few clicks. Reduce no-shows with free SMS reminders. Increase loyalty with targeted marketing. Unlock business insights with data-driven reports. Sort out staff, stock, payments, and more all in one place. And put your business in the spotlight with unrivalled online visibility.

Treatwell Business is tailored to salon pros from the worlds of hair, beauty, barbering, and beyond.

Treatwell Screenshots

Treatwell Pricing and Plans

Starting price: £195.00 per year

Free Trial

Free Version

Connect

£195.00

flat rate, per year

Plan includes:

1.5 Hours of Training
Booking Analytics
Customer Service
Digital Calendar
Marketing and Promos
Online Visibility
Professional Photoshoot (Depending on Your Location)
Unlimited Appointment Confirmation Emails and SMS Messages
Unlimited Appointment Reminder Emails and SMS Messages
Unlimited Appointments

Pro

£599.00

flat rate, per year

Plan includes:

Advanced Booking Statistics
Advanced Marketing and Promotion Tools
Booking Analytics
Cash
Customer Service
Digital Calendar
Expense Monitoring
Invoices and Payments via Pos System
Marketing and Promos
More Than 3 Hours of Training

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Treatwell Features

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of Treatwell
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Appointment Scheduling
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Sync
Client Management
Client Profiles
Confirmations/Reminders
Contact Database
Credit Card Processing
Customer Database
Customer History
Customer Mobile App
Debit/Credit Card Processing
Discount Management
Electronic Payments
Email Marketing
Email Reminders
Employee Management
Employee Scheduling
Event Scheduling
For Salons and Spas
Gift Card Management
In-Person Payments
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Online Booking
Payment Processing
Performance Metrics
Point of Sale (POS)
Promotions Management
Ratings/Reviews
Reminders
Reporting/Analytics
Room Booking
Scheduling
SMS Marketing
SMS Messaging
SMS Reminders
Social Media Integration
Task Scheduling
Timesheet Management
Transaction History
Website Integration

Treatwell Integrations

Google Calendar

iCloud

Treatwell User Reviews

Overall Rating

4.4

Ratings Breakdown

72%

17%

Secondary Ratings

Ease of Use

4.5

Value for money

4.1

Customer support

4.3

Functionality

4.4

Belinda D.

Verified reviewer

Design

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed June 2023

Treatwell helps me to book appointments without hassle.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love that I don't have to call to a salon anymore and that I have a clear overview of the appointment and can manage it.

Cons:

The offering is not very high, it would be great if they can get more companies to use the tool, then it would become even easier to find the right salon.

Anna M.

Verified reviewer

Design

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed July 2025

Ok for the beginners but can be time consuming

It’s well know platform and can give you new customers, which can be crucial especially when you’re starting. They take rather big commissions on first booking but rebooking is more fair. But great at integrating with other calendars and can take a lot of extra time to deal with that issue (including double booking). Great when you’re starting and desperate to have new customers and you’re willing to pay a lot to get them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best thing about Treatwell is how well known it is. With tv advertising it’s probably the most known booking system for beauty industry. Some people search treatments through the app so it’s more than a booking system, it’s almost like a platform.

Cons:

Not great at integration with other system, can cause a lot of extra work if you’re running a busy salon as lack of integration is causing unnecessary wait of time (dealing with double booking)

Reasons for choosing Treatwell

I am using both as one is for the customers that got used to using Treatwell but the ones that really don’t like this platform are booking through other systems.

Vendor Response

Hi Anna, thank you for taking the time to leave a review. I'm sorry to hear you experienced issues with the integration with other systems. We do offer a one-way sync with a variety of other calendars. This means that for example when you add a appointment in your Google calendar, it will sync to Connect. Unfortunately this doesn't work from Connect to Google, but this solution should avoid double bookings via Treatwell. Because the availability on the marketplace is based on your availability in Connect. If you want support in this, we're happy to help! It's true that there is commission on a first booking of a new customer. You can see this as a finder's fee. We of course want that customer to become a regular customer for your salon, and on repeat bookings there is no commission charged!

Replied July 2025

Oksana S.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed June 2025

Not great experience

Not helpful at all Whenever you have issue with customers they don’t deal with it Don’t wanna deal with complaints As a provider not protected in any way

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unfortunately I can’t list pros as I can’t find any the longer I stay on treatwell . It is just an expensive calendar , just about it .

Cons:

As a provider of the services we aren’t protected at all . Had two very bad experiences with the customers ( being rude and abusive ) asked treatwell to block them response was ‘nothing we can do about it! ‘ Charging new customers fee even for regular customers that booked in the past ! If they haven’t booked within certain period . High monthly fees. Plus over the roof commission. We have no rights to choose the customers. I had a customer who rescheduled 5 times within a month ! Loss and treatwell won’t do anything about it . Don’t wanna loose my reviews hence still there.

Vendor Response

Hi Oksana, Thank you for taking the time to leave your feedback. We’re sorry to hear that you are not satisfied with our partnership. We would love the opportunity to turn this around and make sure you have the best experience possible with us. We appreciate your feedback regarding clients and will pass this on to the team. Regarding the periods for commission, this is only charged when we connect new clients to your salon via our marketplace, with a 365 day rebooking window. Any repeat bookings made with you through us are completely free. We also do not charge for bookings made directly through your website, as well as through Facebook and Instagram booking buttons, even if they are a new client. We'd be happy to discuss the many ways we can help you receive more bookings and get repeat customers. Would you like to contact the service team via live chat? You can reach them on weekdays between 09:00 and 17:00. Regards, Team Treatwell

Replied June 2025

Santiago F.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Reviewed October 2023

Grow your business with Treatwell

Been with them for over a year and can’t fault them. It’s there something to be resolved they are always attentive and willing to help. Great way to run your business remotely from anywhere, phone, laptop or tablet.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How they helped and support my business grow. The team are friendly and always on the other side of the phone to help you with any issues.

Cons:

I love all of its features and how they are actively improving their system and bringing new things to it to make your salon management life easier

Reasons for switching to Treatwell

I wanted a system that helped me grow and that was easy for my clients to navigate. I love how you can create last minute offers that not only reaches to your existing clients, but also to thousands of new customers.

Mary G.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Reviewed October 2023

Great customer service

I have been using it for a few years. Now but find it quite expensive. Other competitors are cheaper. The main thing stopping me moving is I have good reviews which I don’t want to lose. However this is under review as I am trying to keep cost down.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great customer service and easy to use. Great feature with too rated

Cons:

High commission AND high monthly fees. Other platforms such as Fresha are much cheaper. The only reason I have stayed so long is because of my reviews.

Reasons for choosing Treatwell

When I first started with treatwell it was not as expensive and I had not heard about Fresha.

Marinac N.

Verified reviewer

Cosmetics

Self-Employed

Used daily for less than 6 months

Reviewed January 2024

Happy with the services

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent customer services and very easy sistem to work

Cons:

My experience with Treatwell is new . I"m happy with them

Reasons for switching to Treatwell

3 monthes i could not get any new clients with the previous sistem

Jennifer S.

Verified reviewer

Alternative Medicine

Self-Employed

Used monthly for less than 2 years

Review source

Reviewed April 2025

Easy search tool for local services

Would definitely use again and find there's great high value offers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Offers grear services and value with highly competitive prices.

Cons:

Sometimes services get cancelled last minute by not being confirmed by the venue.

Vendor Response

Hi Jennifer, Thanks so much for taking the time to leave us feedback. We're happy to hear that Treatwell is working well for you! Thanks again for getting in touch. Best wishes, Treatwell.

Replied April 2025

Verified

Reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

Tteatwell- work smarter not harder

At our spa, even though the company does marketing each professional is responsible to.build their own client buisnesses/ portfolio. Treatwell has really helped our professionals expend their clientel and most importantly it has helped everyone have a cleaner schedule.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and as spaanager able to select what other employees can do. Love the notifications straight to our phones once someone has booked and reminder for individuals schedules. Has completely eliminated double bookings.

Cons:

Does not require a deposit for booking, so people and cancel or no show with out penalty. Only recognizes a client if exact name is used.. would be nice to locate client by phone number ber / email.

Vicki C.

Verified reviewer

Cosmetics

Self-Employed

Used daily for less than 6 months

Reviewed March 2019

Easy and effortless

Treatwell connect has really helped me stay organised and has boosted the growth of the business. There is always a team member to help who is very knowledgable and friendly that can assist if you get stuck or need any advice. They have your best interest at heart, I think it's really great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's simple to use, very user friendly. It keeps all my appointments in one place and allows me to manage my week easily. It's boosted my business growth, I especially like the reminder texts and emails that are automatically sent out the day before the appointment, and I really like the widget that can be linked onto my facebook page, website and instagram profile. It's really helping my business take off and I've been telling everyone about it.

Cons:

Cancellations can be difficult when client as paid in advance for treatment.

Camila S.

Verified reviewer

Aviation & Aerospace

501-1000 employees

Used monthly for less than 2 years

Review source

Reviewed July 2023

Treatwell is great