Broadly 2026: Benefits, Features & Pricing

Wondering if Broadly is right for your organization?

Our Customer Communications Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Broadly

4.8

(336)

Pricing

Starting at $249.00 per month

About Broadly

Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers.

Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance.

Broadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.

Broadly Screenshots

Broadly Pricing and Plans

Starting price: $249.00 per month

Free Trial

Free Version

Basic

$249.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Broadly Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Broadly
Activity Dashboard
Campaign Management
Communication Management
CRM
Customer History
Customizable Branding
Dashboard
Data Security
Email Management
Feedback Management
Mobile Payments
Monitoring
Multi-Channel Data Collection
Multi-Location
Negative Feedback Management
Performance Metrics
Ratings/Reviews
Real-time Consumer-facing Chat
Reporting/Analytics
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
SEO Management
SMS Messaging
Social Sharing
Survey/Poll Management
Surveys & Feedback
Third-Party Integrations
Trend Analysis
Website Integration

Broadly Integrations

Shopify

QuickBooks Online Advanced

Mailchimp

Zapier

Constant Contact

Broadly User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

13%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.7

Functionality

4.7

Kelvin L.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Great platform to manage customer relationships!

Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Broadly makes it easy to manage your customer relationships. You can easily respond to leads, answer questions from existing customers and/or follow up with shoppers after a visit. It has been an invaluable tool to generate reviews and grow our online footprint!

Cons:

Not much, Broadly had satisfied all of our needs!

Reasons for choosing Broadly

Ease of setup, all-in-one services, great team

Paul B.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

10/10 recommend going with broadly

extremely positive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

how easy it was to start getting more reviews. It was instant, We received more than 15 reviews in the first month. It gives an easy to find appointment confirmation in our shop software.

Cons:

I would say there is nothing that stands out at this time we are unhappy with.

Reasons for switching to Broadly

they couldn't integrate with our shop software

Cam S.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed March 2018

Integration never fully automated and reviews were fewer than previous methods.

A learning experience to be more hesitant to enroll in a contract from a marketing cold call.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It took the clients right to Google, Facebook, Yelp, etc to collect the reviews rather than their own site.

Cons:

Customer support was unresponsive and overall poor. Integration never fully automated. Very few actual reviews were collected. It just fell really short of what was promised and there wasn't an effort to improve it after numerous requests.

Vendor Response

Cam, we're so sorry to hear you had a negative experience with Broadly. Our goal is to ensure that all of our customers are both happy and successful with our product, and we truly apologize that we fell short. Our product has simple and powerful technology that's customizable and typically very simple to integrate. We're sorry that this wasn't the case with your business platform. We wish your business nothing but the very best in the future.

Replied March 2018

Abbi T.

Verified reviewer

Retail

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

Doggie Business, LLC

We have only had broadly for a month or so but so far we love it and cannot wait to see how it progresses our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that all of our communications between Facebook and Instagram are centralized.

Cons:

The marketing campaigns are lacking and just because you respond on the broadly does not clear the notifications on the other platforms.

Reasons for choosing Broadly

Mainly for the review services and that it integrates with gingr.

Mary S.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Worth it!

Overall Broadly has been very easy to work with. If I have a question Kaz is there to answer it for me. It is a great piece of software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Broadly is how easy it was to set up, how easy it is to use, and how easy it is for customers to use. We have been using Broadly since 2019 and it has helped our clients tremendously. We are able to respond quicker and meet the client where they are. It has helped raise our google reviews and ultimately help new clients find us online.

Cons:

I have not delved into the mass texting/campaigns yet. I would love to be able to send one text message to a bunch of leads letting them know about a sale. I think the review request from Broadly should be more frequent that first week of service.

Reasons for choosing Broadly

None at the time but I know of a lot of people who use Podium. When I talked with Podium it seemed that they had everything Broadly could do but for so much more money.

Joseph R.

Verified reviewer

Building Materials

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

One of the best investments to date. Our reputation is better than ever online.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part about broadly is that it is easy-to-use and can be automated to solicit for reviews from new and existing customers that most likely would have never given a review even though they wanted to. It gives the nudge they need to help our business out and makes them feel like they are contributing to our success and to the community by voicing their opinions.

Cons:

I have yet to find anything I dislike about the product.

Vendor Response

Thank you so much for being a Broadly customer, Joseph! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!

Replied November 2022

Shannon M.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Good service for less than the other Big Box Brands

Cost effective and performs just as good as the other more expensive review services we used to use 4 years ago.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Notifies us immediately upon a review posting on social media platforms or google. We are able to respond effectively and mitigate any damage to our reputation or publicly thank our customers.

Cons:

The customers have the option to ONLY give us a thumbs up. Professionally speaking, customers breeze by this when looking for a contractor, and only read full reviews of our services.

Reasons for choosing Broadly

Less expensive, wanted the same service

Reasons for switching to Broadly

Podium was too expensive

Vendor Response

Thank you so much for being a Broadly customer, Shannon! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight, I'll be sure to relay this info to our team. Keep up the great work!

Replied November 2022

Kelly Michael S.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Simple Web Chat And Review Platform

We love Broadly, it's a great web chat and review platform for small businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very affordable way to introduce web chat, therefore getting more leads. Also a great way to ask for reviews via email or text.

Cons:

You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up.

Vendor Response

Thank you so much for being a Broadly customer, Kelly! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding webchat capabilities, I'll be sure to relay this info to our team. Keep up the great work!

Replied November 2022

Verified

Reviewer

Mechanical or Industrial Engineering

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2022

Great Product

It has been a great product that helps us keep up with our clients

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

How easy it is to ensure clients had a great experience.

Cons:

I have had trouble logging into the app every now and then.

Vendor Response

Thank you so much for being a Broadly customer! We appreciate your feedback and are happy your business has utilized our tools to enhance your customer's experience! If you ever have trouble login in, please feel free to connect directly with your CSM or email us @ support@broadly.com. Keep up the great work!

Replied November 2022

Verified

Reviewer

Consumer Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

User friendly for our employees working on site or from home

Broadly is the first line of defense in connecting with our target audience and prospects as well as the launch point in the workflow of acquiring new business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can manage and field every potential customer's inquiry on the numerous paths of communication available in one, organized and collective space

Cons:

Does not interface with Angi's List (Home Advisor)

Showing 1 - 10 of 336 Reviews

See All Reviews