Broadly 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Broadly

4.8

(336)

Pricing

Starting at $249.00 per month

About Broadly

Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers.

Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance.

Broadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.

Broadly Screenshots

Broadly Pricing and Plans

Starting price: $249.00 per month

Free Trial

Free Version

Basic

$249.00

per month

No plan information available

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Broadly Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Broadly
Activity Dashboard
Campaign Management
Communication Management
CRM
Customer History
Customizable Branding
Dashboard
Data Security
Email Management
Feedback Management
Mobile Payments
Monitoring
Multi-Channel Data Collection
Multi-Location
Negative Feedback Management
Performance Metrics
Ratings/Reviews
Real-time Consumer-facing Chat
Reporting/Analytics
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
SEO Management
SMS Messaging
Social Sharing
Survey/Poll Management
Surveys & Feedback
Third-Party Integrations
Trend Analysis
Website Integration

Broadly Integrations

Shopify

QuickBooks Online Advanced

Mailchimp

Zapier

Constant Contact

Broadly User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

13%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.7

Functionality

4.7

Kelvin L.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Great platform to manage customer relationships!

Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Broadly makes it easy to manage your customer relationships. You can easily respond to leads, answer questions from existing customers and/or follow up with shoppers after a visit. It has been an invaluable tool to generate reviews and grow our online footprint!

Cons:

Not much, Broadly had satisfied all of our needs!

Reasons for choosing Broadly

Ease of setup, all-in-one services, great team

Shawna R.

Verified reviewer

Legal Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Broadly Review Services

Our experience with Broadly has been very well. We've obtained so many reviews to our business' that are positive. We're been able to have more direct communication with our clients via text.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business.

Cons:

We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear. I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates.

Reasons for switching to Broadly

We stopped using Birdeye service before choosing broadly, but it did not have as many features as broadly, along with the customer service help.

Vendor Response

Thank you so much for being a Broadly customer, Shawna! We appreciate your feedback and are happy your business has benefited from our inbox and review tools! & Thank you for your insight regarding web chat and picture quality, I'll be sure to relay this info to our development team. Keep up the great work!

Replied November 2022

pat g.

Verified reviewer

Events Services

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed May 2025

They will not cancel my account

Horrible experience. I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.. I tell her PLEASE Cancel my account then they tried taking money out again today.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They would never call me back about my account just kept trying to take money on my credit card.

Cons:

I finally cancelled for them to CONTINUE trying to charge my card again as of today.

Brad P.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

The best thing you could ever do for your business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Broadly software makes customer experience management and review generation surprisingly easy. I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help. Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms.

Cons:

Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come!

Reasons for switching to Broadly

Neighborly's influence, better pricing, but most importantly: integration with Smartware

Vendor Response

Thank you so much for being a Broadly customer, Brad! We appreciate your feedback and are happy your business has benefited from our review tools! And thank you for your insight regarding multi-locations, I'll be sure to relay this info to our team. Keep up the great work!

Replied November 2022

Carol C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Great Product and Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using Broadly and we love the way we get our office reviews. It is simple, clear and is well set up. Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight into how we are doing. I also love the fact that we can get reviews on several platforms.

Cons:

What we like least is the fact that it is only for reviews. It is not a reminder system for the patients that they have upcoming appointments. It also would be nice if it would integrate to Eaglesoft and let the patient schedule their appointments on our open spaces.

Reasons for choosing Broadly

We chose both but Lighthouse has the additional features that you don't.

Vendor Response

Thank you so much for being a Broadly customer, Carol! We appreciate your feedback and are happy your business has benefited from our review tools! We would love to provide you with support in setting up some of our other tools, including appointment reminders! Please feel free to connect directly with your CSM or email us @ support@broadly.com to get started. Keep up the great work!

Replied November 2022

Daniel S.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Great product to help you get noticed locally!

Great platform to help increase reviews and answer reviews on multiple platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and most of your social platforms are all in one place so you don’t have to give an internal employees/marketing company access to multiple platforms.

Cons:

Yelp is pointless IMO to have in the platform because you can’t ask customers for reviews. Yelp will eventually take down all reviews that have come from Broadly because it goes against their rules.

Reasons for switching to Broadly

Automated text go out to customers after job is completed in Service Titan.

Vendor Response

Thank you so much for being a Broadly customer, Daniel! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding Yelp, I'll be sure to relay this info to our team. Keep up the great work!

Replied November 2022

Gertie O.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed October 2022

Broadly has removed "Dealing with Bad Reviews" from my Task List

In the pet industry, reputation management is crucial. Getting the wagging tails on record is important, and with Broadly--it's easy!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers. The happy customers far outweigh the sad, so now our reviews have a more accurate representation of our customer experience.

Cons:

We weren't sure if it was going to work well at the beginning!

Reasons for switching to Broadly

Signpost was not getting the results, because it was not integrating with our up-to-date customer list.

Vendor Response

Thank you so much for being a Broadly customer, Gertie! We appreciate your feedback and are happy your business has benefited from our review tools! Keep up the great work!

Replied November 2022

Melissa G.

Verified reviewer

Internet

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Best Tool for Reputation and Review Management

Love it. I recommend it all the time for companies that need score improvements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it gives the opportunity to ask the customer how was their experience and based on their answers if it is favorable it will request a Google review. It has been a huge difference maker for our Google scores

Cons:

….I don’t have any dislikes ……,,,,I don’t use all the features but will look into more

Reasons for choosing Broadly

IThe data and reviews are ours and stay with us even if we for some reason decided would make it stay with them.

Paul A.

Verified reviewer

Construction

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2021

Horrible stay away

Horrible customer service was not there and my client or account suscess manage was very hard to get a hold of and It seemed like they were not checking to see what they were doing on there end was working

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was nice that there was a product that could send reviews.

Cons:

Horrible customer service not dedicated to clinet success we already signed up for another product that is broadly competitor and already seen huge improvement

Reasons for choosing Broadly

Broadly at the time was a lower cost and seemed more client focused.

Ryan F.

Verified reviewer

Construction

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2023

Easy google-based platform to request, and respond to reviews

Great. It has really helped us engage with our customers and improve our online reputation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So easy that new team members don't need significant training to jump right on board and begin using and providing value.

Cons:

The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill).

Reasons for choosing Broadly

It fit our needs perfectly. We didn't need all the extra fluff because we already use a CRM system.

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