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Josh P.
Advisor, 7 years

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Updated December 15, 2025
Broadly vs Listen360: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors

55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$249.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Customer History
5.0
Real-time Consumer-facing Chat
4.94
SMS Messaging
4.82
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Customer Experience Management
4.89
Reporting/Analytics
4.78
NPS Survey Structure
4.75
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Integrations
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Pros / Cons
- Benefit of Broadley is ability to do invoicing and send for a review, as well as having the chat to send messages in real time.
- The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill).
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- Listen360 has absolutely helped us track how our company is doing at a location level and an overall level.
- it takes one bad review to affect your percentage and it takes SO many reviews to get your percentage back up
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Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.7/ 5
Value for Money
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Customer Support
4.7/ 5
Highest performing feature
in the comparison
4.9/ 5in the comparison
Functionality
4.7/ 5
4.7/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2022
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad