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Broadly vs Podium

Updated December 22, 2025

Broadly vs Podium: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$249.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Customer History
5.0
Real-time Consumer-facing Chat
4.94
SMS Messaging
4.82
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Offline Form
4.50
Feedback Management
4.43
Real-Time Notifications
4.40
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Integrations
Shopify
Shopify
QuickBooks Online Advanced
QuickBooks Online Advanced
Mailchimp
Mailchimp
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Dealertrack DMS
Dealertrack DMS
CDK Global
CDK Global
CCC ONE
CCC ONE
See All
Pros / Cons
  • Benefit of Broadley is ability to do invoicing and send for a review, as well as having the chat to send messages in real time.
  • The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill).
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  • It allows me to text potential new clients, current clients, manage workload and assignment among my team and communicate verbally, virtually and through attachments.
  • After cancelling the card on file when the cancellation was refused, they went around the marketing contact, called our front desk and got an updated card from someone not even involved.
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Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5
4.3/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5
3.9/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5
4/ 5
Functionality
Highest performing feature
in the comparison
4.7/ 5
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad