1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Customer Experience Software

/

Broadly vs Experience.com

Updated December 15, 2025

Broadly vs Experience.com: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$249.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
Customer History
5.0
Real-time Consumer-facing Chat
4.94
SMS Messaging
4.82
See All
Real-Time Notifications
4.91
Surveys & Feedback
4.88
Real-Time Reporting
4.84
See All
Integrations
Shopify
Shopify
QuickBooks Online Advanced
QuickBooks Online Advanced
Mailchimp
Mailchimp
See All
WooCommerce
WooCommerce
Denim Social
Denim Social
Microsoft Teams
Microsoft Teams
See All
Pros / Cons
  • Benefit of Broadley is ability to do invoicing and send for a review, as well as having the chat to send messages in real time.
  • The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill).
Read more
  • Very helpful in building my business, understanding the needs of my clients and sharing the success of achieving my simple but clear mission statement of “Happy Customers” and on several platforms.
  • I like to see where I rank, but I also feel the rankings are not fully based on reviews and this is odd.
Read more
Ease-of-Use
4.8/ 5
4.8/ 5
Value for Money
4.6/ 5
4.6/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5
4.5/ 5
Functionality
4.7/ 5
4.7/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2026
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad