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DoTimely

DoTimely 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

DoTimely
DoTimely
4.7
(85)

Pricing

Starting at $15.00 per month

About DoTimely

DoTimely is a cloud-based appointment scheduling application designed to help pet grooming, dog walking, plumbing, HVAC and roofing professionals manage online bookings, payment processing, customer details and more on a unified platform. The application enables organizations to automatically route customer service requests to the corresponding staff member.

DoTimely allows administrators to assign service tasks to team members and notify customers about changes in schedules or services in real-time. Features of DoTimely are GPS tracking, push notifications, text messaging, reporting, communication management and more. Additionally, clients can utilize mobile applications on Android and iOS devices to request new appointments, edit profiles, view invoices and process payments, even from remote locations.

Teams can utilize the invoicing module to generate invoices, calculate prices, automatically add discounts or surcharges and email electronic invoices to clients. The platform is available to users for free and on monthly subscriptions. Support is extended via online measures.

DoTimely Screenshots

0
0
1
2

DoTimely Pricing and Plans

Starting price: $15.00 per month
Free Trial
Free Version

Essential

$0.00

Plan includes:

  • Chat / Messaging
  • GPS Route Tracking
  • Photos
  • Unlimited Appointments
  • Unlimited Customers
  • Unlimited Staff
  • Visit Reports

Pro

$15.00

flat rate, per month

Plan includes:

  • $10 Per Additional Staff Member
  • Chat / Messaging
  • GPS Route Tracking
  • Invoicing
  • Photos
  • Premium Support
  • Recurring Appointments
  • Single Location With Admin Controls and Smart Routing
  • Staff Pay Stubs
  • Unlimited Appointments
Read More

Enterprise

Pricing available upon request

Plan includes:

  • Customizations
  • Everything in Pro
  • Multi Location
  • Multi Team and Location Setup
  • Unlimited Appointments
  • Unlimited Customers
  • Unlimited Staff
  • Your Branding
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DoTimely Features

  • Popular features found in Scheduling
    Alerts/Notifications
    Appointment Scheduling
    Automated Scheduling
    Calendar Sync
    Customer Database
    Group Scheduling
    Mobile Access
    Reminders
    Self Service Portal
    Timesheet Management
  • More features of DoTimely
    Access Controls/Permissions
    Address Book
    Appointment Management
    Availability Management
    Billing & Invoicing
    Business Coaching
    Calendar Management
    Client Management
    Client Portal
    Color Codes/Icons
    Communication Management
    Contact Database
    Contract/License Management
    Credit Card Processing
    CRM
    Customer Accounts
    Customer History
    Customer Management
    Customer Portal
    Customizable Branding
    Customizable Fields
    Customizable Forms
    Discount Management
    Discussions/Forums
    Dispatch Management
    Drag & Drop
    Electronic Payments
    Electronic Signature
    Email Reminders
    Employee Management
    Employee Scheduling
    For Lawn Care
    GPS
    GPS Check-in/Check-out
    Invoice Management
    Job Management
    Job Scheduling
    Job Tracking
    Life Coaching
    Location Tracking
    Mobile Alerts
    Mobile Payments
    Online Booking
    Payment Collection in the Field
    Payment Processing
    Pet Birthday Tracking
    Pet Grooming
    Photo Management
    QuickBooks Integration
    Real-Time Chat
    Real-Time Data
    Real-Time Notifications
    Real-time Scheduling
    Real-Time Updates
    Recurring Appointments
    Recurring/Subscription Billing
    Recurring Tasks
    Reporting & Statistics
    Sales Reports
    Scheduling
    Service History
    SMS Messaging
    SMS Notifications
    Sport Coaching
    Staff Management
    Task Management
    Task Scheduling
    Team Calendars
    Third-Party Integrations
    User Management
    Website Integration
    Work Order Management

DoTimely Integrations

Xero
Xero
Mailchimp
Mailchimp
Stripe
Stripe
QuickBooks Online
QuickBooks Online

DoTimely User Reviews

Overall Rating

4.7

Ratings Breakdown

5

73%

4

25%

3

1%

2

1%

1

0%

Secondary Ratings

Ease of Use

4.7

Value for money

4.9

Customer support

4.8

Functionality

4.5

Marissa's profile

Marissa L.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

DoTimely is the best!

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
ease of use, customer service, all in one for my small business
Cons:
there are some features that can only be done on web vs app. On the go this can sometimes be a challenge but i know the team is working on it.

Vendor Response

Hi Marissa, Your feedback means a lot to us. Thanks

Replied February 2020

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OL

Orquidea L.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

The best solution for my business

5

AMAZING! Kudos to the DoTimely team, I really love the app. I'm so happy that many processes that took us a lot of time now they are solved with a click.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
When I found about DoTimely I couldn't believe it, it had everything that I needed for my business. It's like they read my mind and built it. They really thought about every bit of what a staff, client and admin would need. On the admin side Packages, subscriptions, calendars, invoices, notifications when packages expire, reports, staff payment, clients, and I could keep mentioning a bunch of great features that help you really focus on your business. The user experience for our clients' is great because they know what is going on with the service they hired. For the staff it's a great way to keep things organized. Support is extraordinary! When needed, they help and guide you. They really consider feedback and solve whatever problem you have. I'm based in Chile and the gateway Stripe does not work here, if it did, DoTimely would solve EVERYTHING for me!
Cons:
As I mentioned, I'm based in Chile and many of our clients and staff don't speak English so that was a challenge. Despite that, I still chose DoTimely over other solutions. It would be great if DoTimely can find a way to link the account with Hubspot and offer more payment gateways.

Reasons for choosing DoTimely

Features, staff management, scheduling, admin panel, staff and client apps, price and support. Fast response. DoTimely is an amazing product and the team behind it rocks!

Reasons for switching to DoTimely

I needed a robust solution that really helped us solve challenges the business was facing and were stopping us from growing.

Vendor Response

Hi Orquidea, We are really glad that you are having a great experience with DoTimely.It was great to work with you and launch the app in the Spanish language.

Replied November 2020

Read More

TT

Ted T.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2020

Please read to save yourself a headache.

2

Speaking with the company from the start they were agreeable and excited. I paid for them to import our customers, which then had be be re-done by an employee as it wasn't accurately transcribed. After months of speaking with them they seem to believe that the major draw is online requests and cancellations. Which was something that appealed to me. The functionality to my team just didn't pan out. The lay out of the app is different for each OS, so training people couldn't be homogenized, they had no ability to help when there was no connectivity, and no way to not have it be a data hog in the field. It also saps batteries forcing some staff to carry field chargers as phones couldn't last an entire shift. They made a LOT of promises as to what they could do, and said it could all be customized for a fee. What they don't state is that anything you pay for they can then offer to your competition at no charge. Essentially anyone using this app is helping the company evolve to the needs of the client on the clients dime. Lastly I don't think anyone at the company (definitely no one KI spoke with over the 3 months we were assessing the software had any experience in the field of dog walking / pet sitting. The answer most gotten when we would reach out was "we'll look into it" and "that is how it works" without addressing the need, or acknowledging it with a a flippant answer. This software may be useful to an individual contributor, but not a team effort, it falls .

Ratings Breakdown

4
Ease of use
1
Customer support
1
Functionality
icon
Pros:
The functions it does have mostly run smoothly.
Cons:
The app is a data hog that has to constantly be connected. If your customer is in an apartment complex that doesn't have connectivity your blind. No access to notes or instructions. If you have a employee with limited data it isn't usable. You have to use a work around if you have future appointments that you have to schedule but aren't' placing on a team member immediately. They want to force people to be paid commision vs an hourly rate.

Reasons for switching to DoTimely

After several months of promises and no movement forward running two systems was not worth the additional FTE necessary. The answer we got weren't useful, and seemed like we were bothering them since the software needed so much work to be functional.

Vendor Response

We regularly provide features to improve the software for our customers. There are items that are incorrectly stated. We did not charge for importing the data. In fact, the account was billed for only a single month over many months. We provided data template and imported custom data free of charge. Our support conducted number of training sessions and were available in person to answer the questions. Software customization for fee is an optional benefit to our users. It is not feasible for us to build features for free that no other user is asking for. With no contract plans, the ask to invest thousands in development which we may never be able to recoup is not fair. Our customer service team is very responsive to resolve issues but they cannot respond quickly to complex feature ask which need cross team analysis. Large teams are using DoTimely successfully and it may not be a good fit for your processes. We hope as new features are added, the system meets your future needs.

Replied May 2020

Read More

MS

Matthew S.

Verified reviewer

Individual & Family Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

5* Software - Dog walking

5

Makes planning multiple dog walks over several staff members a breeze and logs each walk as evidence of it being completed too. Had a glitch with the bookings which was quickly fixed with an email to their support.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Very easy to use Free app for both android and ios Tracks walks brilliantly Individual login for each staff member
Cons:
Nothing. Does everything we need it too very well.

Reasons for choosing DoTimely

Suited our needs perfectly so why try and find an alternative to perfect.

Reasons for switching to DoTimely

Shedul didn't have an integrated tracking system and was built more for hairdressers than dog walkers. DoTimely is much better suited for our needs.

Vendor Response

Hi Matthew, Thanks a lot for your feedback. We are glad we are adding value to your business.

Replied July 2020

Read More

CW

Candice W.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Fantastic software!!

5

This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
It is so easy to use and fully customizable for whatever you need it for. I've created so much variation in the system and my clients and employees all find it so easy. The report cards are fantastic and give a since of security to my clients. The customer service is absolutely wonderful! I've never had to wait for very long to get a response and they work out any issues very quickly!
Cons:
It does glitch every now and then and it will drain your battery life, but so does every other software out there haha.

Reasons for choosing DoTimely

The price and the overlay were the main reasons I tried this software out. I stayed for everything I've mentioned above.

Vendor Response

Hi Candice, Your feedback is much appreciated.

Replied January 2020

Read More

MF

Monica F.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

Simple and Comprehensive Booking Software

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
We use DoTimely for our dog walking and day care business, and find the various features work well together: the integrated booking request portal/calendar clarifies the schedule for both our clients and staff, the fields for client/pet profile details are very thorough, and the chat feature enables easy communication between clients and staff. We also like the reminder emails regarding pet vaccination expiry and pet birthdays, and the integrated client key inventory. All of these features are free to use as well.
Cons:
We have no complaints about DoTimely, and have found that their support team answers all of our questions and concerns promptly and effectively.

Reasons for choosing DoTimely

DoTimely had the most comprehensive and cost effective features for our industry type.

Vendor Response

Hi Monica, Thanks a lot for your comments.

Replied April 2021

Read More

PD

Presley D.

Verified reviewer

Real Estate

11-50 employees

Used daily for free trial

Review source

Reviewed November 2024

Must have for small business owners!

5

So happy I found this software! DoTimely makes scheduling appointments for clients so easy ! Also makes scheduling your team and keeping track on hours a breeze!

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
All the different features to use in this one single software!
Cons:
The free trial was only 14 days and if you don’t purchase upgrade you lose invoicing & paystubs for your employees. Wish free trial was 30 days instead of 14, however price to upgrade is very affordable.

Read More

BS

Brett S.

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

DoTimely Review - Very Valuable

5

DoTimely is the best software I've encountered in a long time. From the design/layout to compatibility and all the way to the functionality/ease of use, DoTimely's performance has gone above and beyond anything I could have dreamed of. DoTimely has made managing my business 100 times easier and they are always coming out with new features and additions which always add value to my business as well as my clients. With features like Schedule Forwarding and Automated Invoicing, I have been able to automate parts of my business that I previously could not. I can't emphasize enough how valuable this is. Not only does it allow my team and me more time to focus on our daily tasks, but it increases customer satisfaction because their requests are answered a lot quicker with features like Schedule Forwarding. The DoTimely team is constantly coming out with new features which always make running my business easier and more efficient. I always look forward to what they roll out next! The DoTimely team is also very easy to work with and always want to provide the best possible service they can to their customers. They work to accommodate your needs and are always there if ask for their assistance!

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I absolutely love DoTimely and do not know what I would do without it. One of the things I like most about DoTimely is how easy it is to use. Not only for my team and I, but for my clients as well. When I bring on new clients, I give them a brief description of DoTimely and how it is used in regards to the service we provide. I then send them the welcome email with the Login/Password and tell them to "call or email me if they have any questions about DoTimely". I never receive that call or email because of how easy DoTimely is to use. They are able to figure out exactly what they want to do because of how easy it is to use. The same goes for my staff. The second thing I like about DoTimely is its functionality and features. This software's performance receives an A+ from me and is unrivaled. DoTimely is a one stop shop with all of the features it includes whether it be managing, scheduling, invoicing, messaging, and the list goes on and on. This allows me to meet the needs of my clients as well as the needs of my staff and business. The value it has added to my business is indescribable and has exceeded my wildest expectations. Another thing I love about DoTimely is the amount of time it has saved my staff and me. With features like Schedule Forwarding, I am able to automate parts of my business I previously could not. This allows me to focus on things such as responding to customer emails/calls, acquiring new clients , and hiring new employees.
Cons:
At the moment, I do not have any cons with DoTimely. It has fulfilled the needs of my business perfectly.

Vendor Response

Hi Brett, your comments are much appreciated.

Replied March 2019

Read More

VR

Verified
Reviewer

Veterinary

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2020

Excellent integrated CRM

5

Overall, this software has been very helpful and solved our need for reporting. Being that they only charge for invoices this is well worth the time to learn and use.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I like that it offers a pet specific CRM, Invoicing, scheduling, payroll, and reporting. They don't charge per user like most CRM's do and they have a great customer support team.
Cons:
The scheduling doesn't allow for drag and drop in order to change the times of appointments. This is a benefit and a downfall, it decreases errors but also makes scheduling a little more tedious.

Reasons for choosing DoTimely

I chose Dotimely over other options because it offered everything we needed for a growing company, it's specific to our industry, and is far less expensive than most other options.

Reasons for switching to DoTimely

The comprehensive & integrated software made keeping everything in one place easier.

Vendor Response

Hi, Thanks for your feedback. We really appreciate it. The software does offer appointment drag and drop in the Calendar (Monthly/Weekly/Daily) view. Please reach out to support@dotimely.com and we will be happy to provide more information on this.

Replied January 2020

Read More

CC

Courtney C.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

Efficient

4

I’m happy with it. Just get flustered at times.

Ratings Breakdown

4
Ease of use
3
Value for money
4
Customer support
4
Functionality
icon
Pros:
Easy to navigate. Everything in one place. Staff payroll tracked and payments run through app is so simple.
Cons:
Features I should be able to use easily on my iPhone I can’t. Like searching and looking at paystubs.

Vendor Response

Hi Courtney, We appreciate your feedback.

Replied April 2019

Read More

Showing 1 - 10 of 85 Reviews

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