DoTimely 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

DoTimely

4.7

(85)

Pricing

Starting at $15.00 per month

About DoTimely

DoTimely is a cloud-based appointment scheduling application designed to help pet grooming, dog walking, plumbing, HVAC and roofing professionals manage online bookings, payment processing, customer details and more on a unified platform. The application enables organizations to automatically route customer service requests to the corresponding staff member.

DoTimely allows administrators to assign service tasks to team members and notify customers about changes in schedules or services in real-time. Features of DoTimely are GPS tracking, push notifications, text messaging, reporting, communication management and more. Additionally, clients can utilize mobile applications on Android and iOS devices to request new appointments, edit profiles, view invoices and process payments, even from remote locations.

Teams can utilize the invoicing module to generate invoices, calculate prices, automatically add discounts or surcharges and email electronic invoices to clients. The platform is available to users for free and on monthly subscriptions. Support is extended via online measures.

DoTimely Screenshots

DoTimely Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Essential

$0.00

Plan includes:

Chat / Messaging
GPS Route Tracking
Photos
Unlimited Appointments
Unlimited Customers
Unlimited Staff
Visit Reports

Pro

$15.00

flat rate, per month

Plan includes:

$10 Per Additional Staff Member
Chat / Messaging
GPS Route Tracking
Invoicing
Photos
Premium Support
Recurring Appointments
Single Location With Admin Controls and Smart Routing
Staff Pay Stubs
Unlimited Appointments

Enterprise

Pricing available upon request

Plan includes:

Customizations
Everything in Pro
Multi Location
Multi Team and Location Setup
Unlimited Appointments
Unlimited Customers
Unlimited Staff
Your Branding

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DoTimely Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of DoTimely
Access Controls/Permissions
Address Book
Appointment Management
Availability Management
Billing & Invoicing
Business Coaching
Calendar Management
Client Management
Client Portal
Color Codes/Icons
Communication Management
Contact Database
Contract/License Management
Credit Card Processing
CRM
Customer Accounts
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Discount Management
Discussions/Forums
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Reminders
Employee Management
Employee Scheduling
For Lawn Care
GPS
GPS Check-in/Check-out
Invoice Management
Job Management
Job Scheduling
Job Tracking
Life Coaching
Location Tracking
Mobile Alerts
Mobile Payments
Online Booking
Payment Collection in the Field
Payment Processing
Pet Birthday Tracking
Pet Grooming
Photo Management
QuickBooks Integration
Real-Time Chat
Real-Time Data
Real-Time Notifications
Real-time Scheduling
Real-Time Updates
Recurring Appointments
Recurring/Subscription Billing
Recurring Tasks
Reporting & Statistics
Sales Reports
Scheduling
Service History
SMS Messaging
SMS Notifications
Sport Coaching
Staff Management
Task Management
Task Scheduling
Team Calendars
Third-Party Integrations
User Management
Website Integration
Work Order Management

DoTimely Integrations

Xero

Mailchimp

Stripe

QuickBooks Online

DoTimely User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

25%

Secondary Ratings

Ease of Use

4.7

Value for money

4.9

Customer support

4.8

Functionality

4.5

Agustin A.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2019

Excellent Tool!

Do Timely is a great tool for any pet care provider. Other platforms are confusing and expensive.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This platform is quite helpful and easy to use! Managing our appointments have become much easier.

Cons:

So far, we haven't encountered any issues.

Vendor Response

Hi Agustin, we really appreciate your feedback.

Replied February 2019

Joshua K.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2018

Our experience running our pet care business on DoTimely's platform has been very positive!

If you own/operate a pet care business, DoTimely is the single-most important tool you need to stay organized and efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

DoTimely offers pet care business owners a 360 solution for running their business. We have used competitor platforms in the past and DoTimely is leaps and bounds ahead of them, in terms of features, ease of use, innovation, organization, customer service, etc. The most impressive aspect for us has been the combination of customer service, acceptance of customer feedback and then speed of innovation in response to feedback. We have had dozens of feedback email conversations and a couple of conference calls directly with the co-founder and Head of Product of DoTimely, discussing ways to make the platform even better. They have welcomed these discussions, made us feel like true partners and then followed up with solutions that are then implemented into the platform very quickly (I'm talking within hours or up to a few weeks, depending on the complexity). You just don't see that kind of partnership between most software companies and their clients. If they'll even give a client the "time of day" to discuss feedback, it would generally be followed with a "We appreciate your feedback and we will take it into consideration for the future." DoTimely is the polar opposite and it's so refreshing. One of our favorite features is the in-app chat. It allows for real-time chatting between us (the business owners), our team members and our clients. Personal touch and relationships are a huge part of our business and the chat feature allows us to seamlessly keep in touch daily.

Cons:

Early on, there were a significant amount of bugs and inconsistency in how features worked in the app. We understood that it was new software and would take time to get it running 100% smoothly, so we took the good with the bad. Our patience paid off in spades! The business owner's version of the app only provides for basic management. The website version is exponentially more robust. We would like to see many of the web features integrated into the app, so that we are better equipped to manage the business while on-the-go. We have discussed this with DoTimely and they have already made improvements to the app and are continuing to do so as we speak. We have full confidence it will be everything we need it to be, but it's just not quite there yet.

Vendor Response

Thanks Josh for your partnership and as always really appreciate your feedback.

Replied January 2018

Sara P.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed September 2019

Checks some of the boxes

Not very valuable to me so far. Might switch to manual scheduling and billing and not use an app at all. Customers do not want to download the app either, they can't be bothered to check email and would rather have a text message report sent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- How scheduling syncs with invoicing. - Paying per invoice instead of a monthly fee.

Cons:

- No resolution of technical issues reported (4 separate issues, none resolved). - Inability to block out appointment times as needed for custom time frames. - Invoicing errors with packages and paid / unpaid records, very confusing.

Reasons for choosing DoTimely

No monthly fee. GPS Tracking.

Vendor Response

Hi Sara, Thanks for your feedback. We are sorry to hear you had issues getting started with the system. Please reach out to support and they will be happy to help.

Replied October 2019

KIMIKO R.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed July 2020

Must have app!

Every time I've had a question relating to set up or use of the app, customer service is very quick to respond. I'm more than pleased to be using this software and will continue to use it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that this app doesn't cost a monthly subscription but still has ALL the benefits of other apps like it. That is the sole reason we use it! My customers love that they get to see the GPS map of our walks, pictures, and visit notes. Some of them don't have the app downloaded, so they just get the information in an email. I like that it organizes my day, my customers can request/cancel appointments on their own, I have all the invoices features that I need (including package pricing), and it alerts me when there's a pet birthday or vaccine that needs updating. It really has everything the other software companies do, but they only charge per invoice. I don't know how thats all they charge, but as a brand new business, I'm sooooo happy I found this software.

Cons:

The only things that missing, for me, is dog boarding features. I've made it work and still have it listed as a service, I just wish it could keep track of how many rooms are available, etc. I know that dog boarding is it's own thing, separate from walks/pet sitting; but, I'm still holding out for an app that can do all of it.

Reasons for choosing DoTimely

Cost and features

Vendor Response

Hi Kimiko, Thanks for sharing your feedback. It is great to know you are using lot of DoTimely features that add value to your business. We are always looking to add new features that help our customers.

Replied July 2020

Chrissy W.

Verified reviewer

Veterinary

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed August 2019

DoTimely serves its purpose for my business needs!

DoTimely helps set me apart from my competitors that don't use a software by building trust with quick and accurate communication along with pictures and GPS tracking. I'm a solo pet care provider that is in the beginning of my business stage and it helps me to be professional and organized at a very affordable price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it has a clock in and out system along with GPS tracking that builds my clients trust by letting them know that I'm doing the job that they're paying me to do. I also like the ability to leave detailed notes with pictures during the service. It also allows them to send me messages during the service to ask questions or ask me to do something that they forgot about. I like the fact that DoTImely has a customer login link that allows me to a client portal to my website.

Cons:

I wish that it would alert me when a client changes any of their information on the pets or their profile. I wish that it would allow more than 1 document to be uploaded in the vaccination records. I wish that you had the option to customize an add on price like you do the service price. It took a while for me to get use to scheduling clients such as my Dog Boarding and Overnight Pet Sitting. I have figured it out now but it took a while to get it. I also have clients that think it is difficult to request services through the software and one says they feel like they have to do it one day at a time instead of multiple days because it's too confusing. Maybe if it was set up using hours and minutes instead of just minutes. I wish that the additional questions that I create was put in a category besides supplementary. My clients don't think to look there because it makes them think of insurance so they skip it. The tutorial videos are hard to learn from due to no sound.

Reasons for choosing DoTimely

Since I'm solo and don't have employees and I don't accept payments online, I have the option to have the free version until I build my business and that helps me more than you will ever know. It also helps me build my clientele and their trust.

Vendor Response

Hi Chrissy, We really appreciate your comments.

Replied September 2019

Dina M.

Civic & Social Organization

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

So Happy I found this!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I began using this service for my dog walking business about 7 months ago and I love the ease of use, both desktop and the app. It's very customizable and their customer service is exceptional. They really seem like they are looking to improve user experience and value your input and questions. Whenever I email them a question I get a reply very quickly and they are eager to assist and always friendly. The cost to use is very very reasonable especially for the everything you're getting. The GPS map and the photos are great, and the app always works. So far it's never been down or had glitches and I use it daily. Some of my customers have commented on how much they love it and it's easy for them to schedule walks and keep in touch with us, view invoices, input vet info, etc. You can also see how your business is doing $$$ weekly, daily, or by service. This is a fantastic product and I'm very happy I found it and certainly recommend it to anyone looking to keep their business organized and simple, yet customizable.

Cons:

I haven't found any issues yet. If I have a question about something I reach out to them via email and get a super fast reply every time, even on weekends, and they go above and beyond to provide an answer or solution.

Vendor Response

Hi Dina, we really appreciate your feedback.

Replied February 2019

Jeanne T.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2020

Amazing software for running my business

Amazing!! DoTimely has helped me to grow my business. The DoTimely team is very quick to respond when I have any issues and were so great getting me started on the app. I am so happy I chose this company to help me manage my business. The product is great for my team and the customers/. Easy to use!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to communicate with my customers and staff in one place. I can make changes to the schedule and update customer information quickly and easily so all of the team is up to date! The app saves me so much time so I can spend more time growing my business and building relationships with the customers. Being able to invoice my customers and create paystubs has also save me time and money.

Cons:

I would like to see my profit on this app with the invoices and pay stubs.

Reasons for choosing DoTimely

DoTimely staff was quick to respond and did an amazing demo and follow up.

Vendor Response

Jeanne, We are happy to hear you are enjoying using DoTimely. We appreciate you as our customer.

Replied March 2020

Emily R.

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Great!

Overall DoTimely is making a great start into the pet software market. If they can continue to improve their product the way they are doing I’m sure they will be matching their competitors soon! I am very happy using it for my business and I’m excited to see the above features implemented

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using DoTimely for 2 months now and it has helped my business in so many ways so far. - customers always comment how professional it is and they love that they can book so easily - my bookings have increased - it says me so much time, especially when it comes to scheduling staff - having everything in one place is so helpful - customer support is outstanding, I always receive a response within a couple of hours.

Cons:

There are a few minor changes that I’m sure wouldn’t take much to implement but would make such a huge difference to the user experience. I have given my feedback on these and the team have assured me they will look into adding these features. I hope they do, because these are things their competition are already doing and it would be a shame if DoTimely wasn’t able to offer the same. Features that would really help make this software better are: - better customisation of client and pet forms (including being able to remove existing fields) - customisation of visit reports (adding additional checkboxes) - customisation of the customer sign-up/login page and welcome page on their account - notifications (even just by email) whenever a new customer signs up. Currently there is no way to sort customers by sign up date, so this is impossible to keep track of

Vendor Response

Hi Emily we really appreciate your feedback.

Replied October 2018

Jena N.

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

DoTimely has been a game changer for this small business

As they are a new app there are still some things they need to iron out. However, they are open to suggestions and answer questions very quickly and are very helpful in fixing the problem. If they can't fix it, then it is now on the list of things they work on for the future. So far they have fixed everything they said they would. This app has streamlined my business and made it significantly easier to book appointments, close out appointments and keep accountability with my walkers. My clients love it. My walkers love it. Win. Win.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My clients love all of the perks that come with this app. They love seeing the GPS so that they know for sure the walker was there when they said they were and how far they actually walked their dog. This is huge since we are a business relying on accountability.

Cons:

My least favorite thing is that some accidents are permanent unless I email them and have them fix it from their end. EX: Putting the wrong expiration date on packages. I am unable to fix that on my end. However, once I reached out to them it was fixed within 5 minutes. Hard to be upset about that.

Vendor Response

Jena, really appreciate your feedback!

Replied August 2018

Betzy S.

Verified reviewer

Individual & Family Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed July 2020

Makes my life easier

I love how practical it is and that I’m able to afford it since my business is still relatively new; customer service is also great! They respond pretty quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s super practical; I basically manage my whole business through this platform, bookings, scheduling, invoicing, Payments, updates to clients and I can even message clients through it. It makes my life a lot easier!

Cons:

I would love it if clients could be able to pay automatically after booking; or set automatic payments for All prepaid invoices.

Reasons for choosing DoTimely

Pricing

Vendor Response

Hi Betzy, We appreciate your feedback. We will share your feedback with the development team for invoice processing.

Replied July 2020

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