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GlossGenius vs Vagaro

GlossGenius vs. Vagaro: 2026 Comparison

Updated July 16, 2025 at 2:08 AM

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Written by Molly Burke

Senior Specialist Analyst

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Edited by Caroline Rousseau

Senior Editor

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On this page
  • Introduction
  • Comparison Snapshot
  • Pricing Comparison
  • Reviewers Perspective
  • Key Features Comparison
  • Bottom Line
  • Other Popular Comparisons
GlossGenius

Primarily used by small businesses (95% of reviews) in the health, wellness and fitness, cosmetics, and consumer services industries.

Starting Price: $28.00 per month

Pros:

  • Appointment scheduling
  • Online booking

Cons:

  • User interface problems
  • Glitchy system
Pros & Cons
VS
Vagaro

Mostly used by small businesses (98% of reviews) in the cosmetics, consumer services, and health, wellness, and fitness industries.

Starting Price: $23.99 per month

Pros:

  • User-friendly interface
  • Customizable booking page

Cons:

  • Slow payment processing
  • Complicated cancellation process
Pros & Cons
Why You Can Trust Our Comparison

3,774 verified reviews evaluated

225 features analyzed

12 integrations considered

Comparison Snapshot

GlossGenius
GlossGenius
Vagaro
Vagaro

Starting Price

$28.00

per month, flat rate

$23.99

per month, flat rate

Overall Rating

4.8
(309)
4.7
(3465)
Integrations
Twitter/X
Twitter/X
YouTube
YouTube
Microsoft Excel
Microsoft Excel
WordPress
WordPress
Zoom Workplace
Zoom Workplace
See All
Top Rated Features
Loyalty Program
5.0
Payment Reminders
5.0
Staff Management
5.0
Session Notes
5.0
Multiple User Accounts
5.0
Real-Time Reporting
5.0
See All

Pricing Comparison

GlossGenius
GlossGenius

Starting Price

$28.00 / month

This plan provides access to all the business essentials you need. There are no add-on fees. Payment processing rates are 2.6% per swipe - no additional fees.
Free trial
Free version

Standard

$28.00 / month

This plan provides access to all the business essentials you need. There are no add-on fees. Payment processing rates are 2.6% per swipe - no additional fees.

Gold

$56.00 / month

This plan includes all features from the Standard plan, plus additional game-changing features, such as: rebooking reminders, Google Reviews, Reserve with Google, separate bank accounts, automated waitlists, an AI form builder.

Platinum

$168.00 / month

This plan includes all features from the Gold plan, plus additional game-changing features, such as: additional SMS marketing, expedited customer support, and unlimited team members.
See All Pricing Plans
Vagaro
Vagaro

Starting Price

$23.99 / month

For 1 user / bookable calendar
Free trial
Free version

One Location

$23.99 / month

For 1 user / bookable calendar

Multiple Locations

Pricing available upon request

See All Pricing Plans

Both Vagaro and GlossGenius offer tiered pricing plans and free trials so businesses can try out the software before they buy. The main difference between these platforms is that GlossGenius charges a flat rate for plans that can accommodate multiple users, while Vagaro charges a relatively low rate for basic functionality for one user, with the option to purchase additional user calendars and à la carte advanced features. Vagaro also offers...

custom enterprise pricing for businesses with multiple locations. ### Main differences in Vagaro and GlossGenius pricing Comparing pricing between Vagaro and GlossGenius can be confusing due to these tools’ differing pricing structures. Here are a few differences that set the tools apart in terms of the offer per pricing plan. __Features and integrations__ - Payments, a website builder, and SMS and email marketing features are included in all GlossGenius plans, but cost extra as add-on features with Vagaro. - Vagaro charges slightly less for credit card processing (2.2% compared to 2.6% for GlossGenius). - Each tool offers some exclusive functionality that the other doesn’t: Vagaro offers live streaming, vendor management, and integrations with Xero and QuickBooks, while GlossGenius offers branded card readers and a goal-setting feature and does not require clients to create accounts in order to book appointments online. __Pricing structure and hidden fees__ - __Vagaro:__ Offers à la carte pricing, allowing users to add or remove features as needed. However, additional fees for essential features like texting, marketing, and payment processing can increase costs, and some users find the pricing structure expensive for larger businesses. - __GlossGenius:__ Charges flat fees with no hidden costs, simplifying financial planning. However, some users feel the monthly fee is high given certain feature limitations in lower-priced plans. __Platform-specific limitations__ - __Vagaro:__ Issues with customer service, system crashes, and hardware issues contribute to the perception of high costs, and users need to upgrade for more functionalities. - __GlossGenius:__ Users say the platform is missing key features like no-show fee support, late cancellation fee options, and restrictions on ordering retail products in bulk. For businesses that require a certain functionality, such as a Xero integration or a goal-setting feature, the choice between Vagaro and GlossGenius is cut and dry—just choose the platform that offers that feature. __Scalability__ For businesses with less stringent requirements, the choice may come down to which fee structure you prefer and how you’d like your software to scale. For similar functionality at a flat-rate fee, GlossGenius provides fewer technical issues and more bang for your buck, especially for smaller teams. For example, a boutique salon with two stylists gets similar functionality from using either of these options: - GlossGenius’s Standard plan for $24 per month, plus 2.6% credit card processing fees - Vagaro’s solo plan with add-on features for payments and SMS marketing for roughly $50 per month, plus 2.2% credit card processing fees Here’s what would happen if that salon added more stylists to its roster: - Using GlossGenius: upgrade to the Gold plan for $48 per month - Using Vagaro: pay an extra $10 per stylist, bringing the monthly fee to $60 If that salon then expanded locations or exceeded nine stylists, here’s what would happen: - Using GlossGenius: upgrade to the Platinum plan for $148 per month - Using Vagaro: contact the sales team for Enterprise plan pricing Some businesses may prefer an à la carte pricing structure like Vagaro’s, so that when they grow their team or need to add select features, they’re often considering a smaller fee increase, rather than considering the price jump to an entirely upgraded plan. Overall, both Vagaro and GlossGenius are seen as affordable and feature-rich options, but Vagaro's pricing can become expensive with add-ons, while GlossGenius's lower price point may come with trade-offs in functionality.
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Reviewers Perspective

Ease of Use

GlossGenius

GlossGenius Reviewers Rating

4.8/ 5

"Once you know where to look, operating this program is fairly easy."

4.0

Paige H.
Clinical Herbalist
Used for less than 6 months
VS
Vagaro

Vagaro Reviewers Rating

4.6/ 5

"...simple and easy for my clients to use, especially the older generation..."

5.0

Kelsie L.
Hairstylist and Makeup artist,
Used for 6-12 months

Users of both Vagaro and GlossGenius say these tools are user-friendly for businesses and their clients. Specifically, customers like:

  • The tools’ user-friendly interfaces, which make navigation simple for clients booking appointments
  • Customization options that help businesses maintain a professional look while tailoring the tools to their specific needs
  • Vagaro’s tutorial videos, which are helpful for self-paced training and troubleshoo...
ting - The fact that GlossGenius is tailored to the beauty industry makes it easy to use for professionals who offer hair, skin, spa, and cosmetics services At the same time, both tools occasionally receive complaints related to ease of use: - __Vagaro__ users face technical issues, sluggish performance, and a confusing menu system. Some users also say the initial setup is cumbersome. - __GlossGenius__ users note the lack of a charting system for spa services and limited creative website design options for lower-tier pricing plans. Overall, both Vagaro and GlossGenius are recognized for their ease of use and user-friendly interfaces, though Vagaro receives more negative feedback related to technical challenges and setup issues.

Value for Money

GlossGenius

GlossGenius Reviewers Rating

4.7/ 5

"Vagaro has considered every detail…and a plethora of customizable features..."

4.0

Julie E.
Human Resources Generalist
Used for 6-12 months
VS
Vagaro

Vagaro Reviewers Rating

4.7/ 5

"I love that every main function a business could need is included in the price"

5.0

Jen H.
Owner
Used for 1-2 years

Most users say Vagaro and GlossGenius are affordable tools offering great value for money, particularly for small businesses and solo practices. They like the range of features included in pricing plans and each platform's user-friendly experience.

There are a few differences that set the tools apart in terms of value.

Positives:

  • Vagaro users like the range of features included, the cost-effectiveness for small or solo practices,...
and an à la carte pricing model that allows them to only pay for the features they want. - GlossGenius customers like that pricing plans include flat fees without hidden or add-on fees for essential features, which simplifies financial planning. __Negatives:__ - Vagaro customers find that fees for add-on features can quickly add up, which is frustrating. - Some GlossGenius users feel subscription costs are high for what they perceive as missing basic features, such as no-show fees and late cancellation fees. They feel the lower price point comes with trade-offs in functionality and support. Overall, a majority of users of Vagaro and GlossGenius feel positively about each tool’s pricing. Your purchase decision may come down to whether your business prefers paying a flat rate or paying more for add-on features.

Customer Support

GlossGenius

GlossGenius Reviewers Rating

4.7/ 5

"We have to restart the system almost every time we need to check out client"

1.0

Hanin H.
Spa Director
Used for 1-2 years
VS
Vagaro

Vagaro Reviewers Rating

4.6/ 5

"Gloss Genius community is wonderful and the support on their platform is amazing"

5.0

Barbette E.
Salon Pro Coaching for Stylist
Used for 2+ years

Both Vagaro and GlossGenius offer multiple support channels. Vagaro offers 24/7 live phone, email, and chat support, while GlossGenius offers phone, text, and email support to Standard and Gold plans users. Platinum plans come with premium customer support, which includes faster response times and concierge service.

Reviewers generally have positive things to say about customer support for Vagaro and GlossGenius. Both tools receive praise...

for their responsive customer support teams, with many users noting quick responses and helpful interactions: - __Vagaro__ users appreciate the consistency of speaking with the same representatives on multiple occasions and the availability of video tutorials for self-guided support. - __GlossGenius__ users like that the platform frequently releases updates based on customer feedback. #### System crashes and ToS concerns are issues for users That said, some users are less satisfied with the platforms’ respective support quality. Complaints include the following: Vagaro users report frequent system crashes, especially on busy days, which impacts the customer experience. This includes hardware integration problems, such as malfunctioning credit card readers. GlossGenius users say the support team is sometimes unavailable or slow to respond, and that the support terms of service seem designed to protect the company, not customers. When deciding which platform to buy, keep in mind how these complaints might relate to your business. For instance, if you use a card reader to collect payment from customers, you may find Vagaro’s frequent hardware issues may be a deal-breaker. If your team requires consistently quick support response times, GlossGenius’s reported delays could be a problem.

Expert Analysis of Features

Appointment scheduling

GlossGenius

GlossGenius Feature Rating

4.70 / 5

VS
Vagaro

Vagaro Feature Rating

4.60 / 5

Vagaro and GlossGenius offer appointment scheduling features that allow clients to book appointments based on provider availability. 

Here’s what Vagaro users like about this feature:

  • Flexibility and convenience of scheduling appointments 24/7, both online and in-salon

  • Easy customization of services and appointment durations 

  • Automatic reminders sent to clients

  • Staff schedules management and integration with personal calendars

Here’s what GlossGenius users like about this feature:

  • User-friendly and efficient

  • Booking without downloading anything or creating accounts 

Some users experience issues with appointment scheduling on both platforms. 

  • Vagaro users say the user-friendliness could be improved, noting glitches and unnecessary steps in the booking process

  • GlossGenius users want more organizational features and better options for clients to reschedule appointments themselves

Appointment scheduling for Vagaro:

Of the 61 reviewers who gave detailed accounts of their use of Appointment Scheduling, 100% rated this feature as important or highly important.

Appointment scheduling for GlossGenius:

Of the 12 reviewers who gave detailed accounts of their use of Appointment Scheduling, 100% rated this feature as important or highly important.

Appointment scheduling in Vagaro

Appointment scheduling in GlossGenius

Calendar management

GlossGenius

GlossGenius Feature Rating

4.60 / 5

VS
Vagaro

Vagaro Feature Rating

4.90 / 5

The calendar management feature lets users synchronize multiple calendars and stay up-to-date with bookings. 

Here’s what Vagaro users like about this feature:

  • Color-code appointments

  • integration with other calendars and viewing schedules in real time

  • Centralized calendar that provides a clear overview of appointments and availability 

  • Easy to make changes to appointments 

Here’s what GlossGenius users like about this feature:

  • Sync and manage multiple calendars easily

  • Integrates with Google Calendar

Some users experience issues with appointment scheduling on both platforms. 

  • Some Vagaro users would prefer a better design and more functional options for the calendar management feature

  • GlossGenius users note that when they have issues with calendar management, customer support is not always quick to respond

Calendar management for Vagaro:

Of the 49 reviewers who gave detailed accounts of their use of Calendar Management, 96% rated this feature as important or highly important.

Calendar management for GlossGenius:

Of the 22 reviewers who gave detailed accounts of their use of Calendar Management, 100% rated this feature as important or highly important.

Calendar management in Vagaro

Calendar management in GlossGenius

Confirmations/reminders

GlossGenius

GlossGenius Feature Rating

4.80 / 5

VS
Vagaro

Vagaro Feature Rating

4.90 / 5

Confirmation and reminders keep clients up-to-date with booked appointments, helping prevent no-shows and cancellations. 

Here’s what Vagaro users like about this feature:

  • Improves client communication and enhances efficiency

  • Customized timing

  • Convenient automations

Here’s what GlossGenius users like about this feature:

  • Boosts professionalism

  • Time-saving automations

Some users experience issues with appointment scheduling on both platforms. 

  • Vagaro users sometimes experience issues with sending reminders, and would like more notification options for waitlisted clients

  • GlossGenius users would also like more customization options for reminders, including the option to send fewer reminders to certain clients who don’t like receiving them

Confirmations/reminders for Vagaro:

Of the 112 reviewers who gave detailed accounts of their use of Confirmations/Reminders, 100% rated this feature as important or highly important.

Confirmations/reminders for GlossGenius:

Of the 24 reviewers who gave detailed accounts of their use of Confirmations/Reminders, 100% rated this feature as important or highly important.

Confirmations/reminders in Vagaro

Confirmations/reminders in GlossGenius

Bottom Line:

Flexible à la carte pricing

Vagaro is a popular scheduling tool that offers flexible pricing based on the number of users and locations your business supports. While it has a powerful set of features, users say fees for add-on functionality and technical issues can cause frustration and make the tool seem less affordable. This is a good choice for businesses that want à la carte pricing.

Best for fans of flat-rate pricing

GlossGenius, while sometimes perceived as more limited than Vagaro in terms of functionality, offers affordable pricing and fewer technical issues, with a comparably simple user interface. This tool is the better choice for businesses that want to pay a flat subscription fee with no hidden costs.

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Sources

  1. Our independent and objective research is based on market demand signals along with analysis of our proprietary data, including product information, verified user reviews, and advisor conversations with buyers. We did not consider client status when selecting products in this list.

  2. Product descriptions: In our descriptions of each featured product, we included the following details:

Most valued features: Our research team analyzed verified appointment scheduling software reviews on Software Advice to identify each product’s highest-rated features (among features with at least 5 reviews). We then summarized user sentiment using real reviews for each feature.
Review excerpts: Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, sentiment, topic coverage, and thematic relevance. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Software Advice or its affiliates. Excerpts are trimmed for brevity.