GlossGenius vs. Vagaro: 2026 Comparison
Updated July 16, 2025 at 2:08 AM
Written by Molly Burke
Senior Specialist Analyst
Edited by Caroline Rousseau
Senior Editor
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- Introduction
- Comparison Snapshot
- Pricing Comparison
- Reviewers Perspective
- Key Features Comparison
- Bottom Line
- Other Popular Comparisons

Primarily used by small businesses (95% of reviews) in the health, wellness and fitness, cosmetics, and consumer services industries.
Pros:
- Appointment scheduling
- Online booking
Cons:
- User interface problems
- Glitchy system

Pros:
- User-friendly interface
- Customizable booking page
Cons:
- Slow payment processing
- Complicated cancellation process
3,774 verified reviews evaluated
225 features analyzed
12 integrations considered
Comparison Snapshot
Starting Price
$28.00
Starting Price
$23.99
Pricing Comparison
Starting Price
$28.00 / month
Standard
$28.00 / month
Gold
$56.00 / month
Platinum
$168.00 / month
Starting Price
$23.99 / month
One Location
$23.99 / month
Multiple Locations
Pricing available upon request
Both Vagaro and GlossGenius offer tiered pricing plans and free trials so businesses can try out the software before they buy. The main difference between these platforms is that GlossGenius charges a flat rate for plans that can accommodate multiple users, while Vagaro charges a relatively low rate for basic functionality for one user, with the option to purchase additional user calendars and à la carte advanced features. Vagaro also offers...
custom enterprise pricing for businesses with multiple locations. ### Main differences in Vagaro and GlossGenius pricing Comparing pricing between Vagaro and GlossGenius can be confusing due to these tools’ differing pricing structures. Here are a few differences that set the tools apart in terms of the offer per pricing plan. __Features and integrations__ - Payments, a website builder, and SMS and email marketing features are included in all GlossGenius plans, but cost extra as add-on features with Vagaro. - Vagaro charges slightly less for credit card processing (2.2% compared to 2.6% for GlossGenius). - Each tool offers some exclusive functionality that the other doesn’t: Vagaro offers live streaming, vendor management, and integrations with Xero and QuickBooks, while GlossGenius offers branded card readers and a goal-setting feature and does not require clients to create accounts in order to book appointments online. __Pricing structure and hidden fees__ - __Vagaro:__ Offers à la carte pricing, allowing users to add or remove features as needed. However, additional fees for essential features like texting, marketing, and payment processing can increase costs, and some users find the pricing structure expensive for larger businesses. - __GlossGenius:__ Charges flat fees with no hidden costs, simplifying financial planning. However, some users feel the monthly fee is high given certain feature limitations in lower-priced plans. __Platform-specific limitations__ - __Vagaro:__ Issues with customer service, system crashes, and hardware issues contribute to the perception of high costs, and users need to upgrade for more functionalities. - __GlossGenius:__ Users say the platform is missing key features like no-show fee support, late cancellation fee options, and restrictions on ordering retail products in bulk. For businesses that require a certain functionality, such as a Xero integration or a goal-setting feature, the choice between Vagaro and GlossGenius is cut and dry—just choose the platform that offers that feature. __Scalability__ For businesses with less stringent requirements, the choice may come down to which fee structure you prefer and how you’d like your software to scale. For similar functionality at a flat-rate fee, GlossGenius provides fewer technical issues and more bang for your buck, especially for smaller teams. For example, a boutique salon with two stylists gets similar functionality from using either of these options: - GlossGenius’s Standard plan for $24 per month, plus 2.6% credit card processing fees - Vagaro’s solo plan with add-on features for payments and SMS marketing for roughly $50 per month, plus 2.2% credit card processing fees Here’s what would happen if that salon added more stylists to its roster: - Using GlossGenius: upgrade to the Gold plan for $48 per month - Using Vagaro: pay an extra $10 per stylist, bringing the monthly fee to $60 If that salon then expanded locations or exceeded nine stylists, here’s what would happen: - Using GlossGenius: upgrade to the Platinum plan for $148 per month - Using Vagaro: contact the sales team for Enterprise plan pricing Some businesses may prefer an à la carte pricing structure like Vagaro’s, so that when they grow their team or need to add select features, they’re often considering a smaller fee increase, rather than considering the price jump to an entirely upgraded plan. Overall, both Vagaro and GlossGenius are seen as affordable and feature-rich options, but Vagaro's pricing can become expensive with add-ons, while GlossGenius's lower price point may come with trade-offs in functionality.
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Reviewers Perspective
Ease of Use
GlossGenius Reviewers Rating
"Once you know where to look, operating this program is fairly easy."
4.0
Vagaro Reviewers Rating
"...simple and easy for my clients to use, especially the older generation..."
5.0
Users of both Vagaro and GlossGenius say these tools are user-friendly for businesses and their clients. Specifically, customers like:
- The tools’ user-friendly interfaces, which make navigation simple for clients booking appointments
- Customization options that help businesses maintain a professional look while tailoring the tools to their specific needs
- Vagaro’s tutorial videos, which are helpful for self-paced training and troubleshoo...
Value for Money
GlossGenius Reviewers Rating
"Vagaro has considered every detail…and a plethora of customizable features..."
4.0
Vagaro Reviewers Rating
"I love that every main function a business could need is included in the price"
5.0
Most users say Vagaro and GlossGenius are affordable tools offering great value for money, particularly for small businesses and solo practices. They like the range of features included in pricing plans and each platform's user-friendly experience.
There are a few differences that set the tools apart in terms of value.
Positives:
- Vagaro users like the range of features included, the cost-effectiveness for small or solo practices,...
Customer Support
GlossGenius Reviewers Rating
"We have to restart the system almost every time we need to check out client"
1.0
Vagaro Reviewers Rating
"Gloss Genius community is wonderful and the support on their platform is amazing"
5.0
Both Vagaro and GlossGenius offer multiple support channels. Vagaro offers 24/7 live phone, email, and chat support, while GlossGenius offers phone, text, and email support to Standard and Gold plans users. Platinum plans come with premium customer support, which includes faster response times and concierge service.
Reviewers generally have positive things to say about customer support for Vagaro and GlossGenius. Both tools receive praise...
for their responsive customer support teams, with many users noting quick responses and helpful interactions: - __Vagaro__ users appreciate the consistency of speaking with the same representatives on multiple occasions and the availability of video tutorials for self-guided support. - __GlossGenius__ users like that the platform frequently releases updates based on customer feedback. #### System crashes and ToS concerns are issues for users That said, some users are less satisfied with the platforms’ respective support quality. Complaints include the following: Vagaro users report frequent system crashes, especially on busy days, which impacts the customer experience. This includes hardware integration problems, such as malfunctioning credit card readers. GlossGenius users say the support team is sometimes unavailable or slow to respond, and that the support terms of service seem designed to protect the company, not customers. When deciding which platform to buy, keep in mind how these complaints might relate to your business. For instance, if you use a card reader to collect payment from customers, you may find Vagaro’s frequent hardware issues may be a deal-breaker. If your team requires consistently quick support response times, GlossGenius’s reported delays could be a problem.Expert Analysis of Features
Appointment scheduling
GlossGenius Feature Rating
4.70 / 5
Vagaro Feature Rating
4.60 / 5
Vagaro and GlossGenius offer appointment scheduling features that allow clients to book appointments based on provider availability.
Here’s what Vagaro users like about this feature:
Flexibility and convenience of scheduling appointments 24/7, both online and in-salon
Easy customization of services and appointment durations
Automatic reminders sent to clients
Staff schedules management and integration with personal calendars
Here’s what GlossGenius users like about this feature:
User-friendly and efficient
Booking without downloading anything or creating accounts
Some users experience issues with appointment scheduling on both platforms.
Vagaro users say the user-friendliness could be improved, noting glitches and unnecessary steps in the booking process
GlossGenius users want more organizational features and better options for clients to reschedule appointments themselves
Appointment scheduling for Vagaro:
Of the 61 reviewers who gave detailed accounts of their use of Appointment Scheduling, 100% rated this feature as important or highly important.
Appointment scheduling for GlossGenius:
Of the 12 reviewers who gave detailed accounts of their use of Appointment Scheduling, 100% rated this feature as important or highly important.
Calendar management
GlossGenius Feature Rating
4.60 / 5
Vagaro Feature Rating
4.90 / 5
The calendar management feature lets users synchronize multiple calendars and stay up-to-date with bookings.
Here’s what Vagaro users like about this feature:
Color-code appointments
integration with other calendars and viewing schedules in real time
Centralized calendar that provides a clear overview of appointments and availability
Easy to make changes to appointments
Here’s what GlossGenius users like about this feature:
Sync and manage multiple calendars easily
Integrates with Google Calendar
Some users experience issues with appointment scheduling on both platforms.
Some Vagaro users would prefer a better design and more functional options for the calendar management feature
GlossGenius users note that when they have issues with calendar management, customer support is not always quick to respond
Calendar management for Vagaro:
Of the 49 reviewers who gave detailed accounts of their use of Calendar Management, 96% rated this feature as important or highly important.
Calendar management for GlossGenius:
Of the 22 reviewers who gave detailed accounts of their use of Calendar Management, 100% rated this feature as important or highly important.
Confirmations/reminders
GlossGenius Feature Rating
4.80 / 5
Vagaro Feature Rating
4.90 / 5
Confirmation and reminders keep clients up-to-date with booked appointments, helping prevent no-shows and cancellations.
Here’s what Vagaro users like about this feature:
Improves client communication and enhances efficiency
Customized timing
Convenient automations
Here’s what GlossGenius users like about this feature:
Boosts professionalism
Time-saving automations
Some users experience issues with appointment scheduling on both platforms.
Vagaro users sometimes experience issues with sending reminders, and would like more notification options for waitlisted clients
GlossGenius users would also like more customization options for reminders, including the option to send fewer reminders to certain clients who don’t like receiving them
Confirmations/reminders for Vagaro:
Of the 112 reviewers who gave detailed accounts of their use of Confirmations/Reminders, 100% rated this feature as important or highly important.
Confirmations/reminders for GlossGenius:
Of the 24 reviewers who gave detailed accounts of their use of Confirmations/Reminders, 100% rated this feature as important or highly important.
Bottom Line:
Vagaro is a popular scheduling tool that offers flexible pricing based on the number of users and locations your business supports. While it has a powerful set of features, users say fees for add-on functionality and technical issues can cause frustration and make the tool seem less affordable. This is a good choice for businesses that want à la carte pricing.
GlossGenius, while sometimes perceived as more limited than Vagaro in terms of functionality, offers affordable pricing and fewer technical issues, with a comparably simple user interface. This tool is the better choice for businesses that want to pay a flat subscription fee with no hidden costs.
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Sources
Our independent and objective research is based on market demand signals along with analysis of our proprietary data, including product information, verified user reviews, and advisor conversations with buyers. We did not consider client status when selecting products in this list.
Product descriptions: In our descriptions of each featured product, we included the following details:
Most valued features: Our research team analyzed verified appointment scheduling software reviews on Software Advice to identify each product’s highest-rated features (among features with at least 5 reviews). We then summarized user sentiment using real reviews for each feature.
Review excerpts: Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, sentiment, topic coverage, and thematic relevance. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Software Advice or its affiliates. Excerpts are trimmed for brevity.



