Peek Pro 2026: Benefits, Features & Pricing

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

[sensitive content hidden] was great to work with during my onboarding.

#1 booking software program.

The reps were very responsive to questions and issues. Both were very friendly and helpful

Traumatic, horrible, disappointing, frustrating, and time-consuming. They illegally filter out negative reviews. I'm now with Fareharbor and very happy.

I run Jewel Vacations, a Destination Management Company based in Jamaica, and I’m warning other business owners to STAY AWAY from Peek Pro. This has been one of the worst business decisions I’ve ever made. From the moment we integrated Peek, it’s been a complete disaster. --- 🚫 What Went Wrong: Website Crashes for Months Their system caused my website to crash repeatedly, with no help to fix it. This caused major customer loss, and I’m still dealing with the consequences. Wrong Prices Shown to Clients Peek’s system automatically changed pricing on tours without my input. A high-value booking had to be canceled due to this, costing me money and credibility. Booking ID B-ZY3N4K8 Still Not Refunded Their mistake caused me to cancel this booking, and now their system won’t even allow me to process the refund. I’ve lost the client permanently and still haven’t received any help. No Response to Emails or Support Tickets I emailed them days ago. No reply. Their chat doesn’t work, and you can’t even get someone on the phone. For a business platform, this is unacceptable. No Help to Remove Them or Restore My Website I’ve requested they take their integration off my site and help restore it. Silence. --- ⚠️ Final Word: Peek Pro has cost my company clients, money, and reputation. There has been zero accountability or support. If you're a business owner, think very carefully before trusting them. This platform can do real damage, and you will be on your own when it breaks. I'm taking this review public across platforms to protect other businesses from suffering the same fate.

Great in the beginning, awful now. Wouldn’t recommend to my biggest competitors at this point

Their whole process is simple and streamlined. Everything from scheduling the initial contact, the demo meeting, and finalizing our product. They understood exactly what we were looking for and provided it fast and flawlessly.

The staff has been very helpful, professional, and timely. The booking site is easy to navigate from the customers point of view. It is also very user friendly on the manager side as well. I have already blocked out dates and booked clients from the back end. We are confident that this booking site will do most of the tedious work it takes to book our trail rides and allow us to focus more of our time on what matters, our paying customers. Thanks for everything Peek Pro and Peek Pro Staff!!