Koho CLM Software

Koho CLM Software

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About Koho CLM

QuestDesk is a service management solution that offers customer service and support, web self-service, knowledge management, field service, help desk and live chat tools within one system. These applications can either be installed on-premise or offered as a cloud-based solution. Users can export core data at any time with either deployment model. Users are able to track service desk ticket resolutions throughout ticket lifecycles, view incident diagnostics and track problems as well as change requests, knowledge base articles and solution assets. Users can also create customized ticket areas that fit their organization’s needs without requiring code-level adjustments. Client records show all interactions, service requests, support tickets, implementations and an a...
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Koho CLM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4

Functionality

4.5

Showing 10 reviews

Federico

Company size: 5,001-10,000 employees

Industry: Telecommunications

Time used: Less than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
1

Customer support

out of 5
5

Functionality

out of 5

October 2018

Easy ticket management system

Pros

Great tool to manage simple (not complex) ticket requests. It serves its purpose if you want to manage tickets on a queue, being able to place on hold, waiting user information, closed and resolved. Resolved differs from closed as it can still be reopened opposed to the waiting user. I personally found it very useful

Cons

Difficult to use with users out of the domain in which it is setup (applies if you are using the on premise version) Cloud version does not work as the on premise. It has limited functionality and has very little features compared to on premise, however if cost is of concern, it can be a viable solution if you are not interested in creating self serve forms for example... it has limited fields for the cloud version

Federico

Company size: 10,000+ employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

October 2017

Ticketing tool for global use

I use service desk plus to manage different kinds of services for multiple countries

Pros

Self service forms are easily configured and enable users to select all the information they are required from drop down menus and form elements. I find this a very useful tool. Also, i like the feature that users can login see their open tickets, waiting user(information) or resolved matters, and under approval tickets. I also like the ability to send items for approval in pre defined approval hierarchies or manual send for approval

Cons

cloud version doesnt allow storing scripts which makes user forms not being able to have filters and dependent information from one drop down menu to the other. This needs to happen anytime soon

Dena

Company size: 10,000+ employees

Industry: Computer Software

Time used: Free Trial

3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

May 2017

Cons

I keep getting pinged to leave a survey even after I've already left one. The survey piece is not efficient.

Frank

Company size: 10,000+ employees

Industry: Computer Software

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

Great product and professional services.

Pros

This product did exactly what they said it would do for us and has more functionality than we need. Wonderful to be able to have a product grow with us. Setup and training was excellent.

Cons

We would have loved to purchase the turn-key implementation but we didn't have the budget. However; training was wonderful.

Manoj

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 12 months

5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2017

awesome really good, made things so much easier

Good method for tracking help desks requests. Good user access for web portal and email options. Great

Pros

Awesome. Thank you so much Expandable platform. Every solution is time consuming. Leave it to the professionals.

Cons

Wonderful platform large and small organizations. Couple this solution with a local professional services organization that can implement your Service Desk that everyone will embrace. It's a win for everyone!

Billy

Industry: Logistics and Supply Chain

Time used: Less than 2 years

4.5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2015

Great people, software training and professional consulting

Pros

Very experienced team that understands the Service Management space. Consultative approach to our problems.

Cons

We haven't experienced any downside in using KOHO Experts.

Stephanie

Company size: 2-10 employees

Industry: Retail

Time used: Less than 6 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

August 2018

Helpful Service Management

Pros

This program is pretty easy to use and we have had no major problems integrating into our new routine.

Cons

The time to set up, as with anything else, can be time consuming, however it was worth the time to do so.

Dena

Company size: 10,000+ employees

Industry: Computer Software

Time used: Less than 6 months

5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2017

QUICK, EASY

Pros

I was able to receive the answer/help i needed in just a few moments. It worked as designed and was easy to navigate.

Timothy

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

September 2015

Wonderful solutions

KOHO Software knows Service Management. The process was well thought out and resulting in a successful project. We are very glad we found them.

Frank

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

December 2015

Great product and support.

Magic Service Desk is a wonderful enterprise solution that offers best practice ITIL process and functionality.