ReturnGO 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ReturnGO

5.0

(29)

Pricing

Starting at $297.00 per month

About ReturnGO

If you are looking for a powerful and advanced returns management platform, look no further. ReturnGO’s Returns & Exchange Portal enables you to automate your returns process and configure your return portal to match your store’s return policy. You can also provide your customers with alternatives to refunds such as exchange or store credit.

Easily manage all your return requests in one place and track customer actions to receive data-driven insights that can help you improve the post-purchase experience and reduce refund requests.

Self-service return portals are a great way to keep your customers in the loop and create a positive return and exchange experience.

By automating your return process, you can take the pressure off you and your team and increase customer lifetime value. ReturnGO's return management platform is a great solution for businesses of all sizes.

ReturnGO Screenshots

ReturnGO Pricing and Plans

Starting price: $297.00 per month

Free Trial

Free Version

Pro

$297.00

per month

No plan information available

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ReturnGO Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of ReturnGO
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Customer Portal
Delivery Record
eCommerce Management
Exchange Management
For eCommerce
Label Printing
Multi-Currency
Order Management
Order Tracking
Package Tracking
Payment Processing
Performance Management
Purchase Order Management
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Refund Management
Refund Opportunity Identification
Reporting/Analytics
Resource Management
Route Optimization
Self Service Portal
Shipping Labels
Shopping Cart
Status Tracking
Supply Chain Management
Third-Party Integrations
Traceability
Vendor Management
Warehouse Management
Warrant Tracking
Website Integration
Website Management

ReturnGO Integrations

Shopify

Shopify Plus

Sendcloud

PrestaShop

Amazon MCF Integrations

SAP Commerce Cloud

See all 13 integrations

ReturnGO User Reviews

Overall Rating

5.0

Ratings Breakdown

97%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

5.0

Functionality

4.9

Have you used ReturnGO and would like to share your experience with others?

Alexis M.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Great Return & Exchange Portal

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our team got extremely tired of keeping track of exchanges, so we decided to try out this app and it's been great! Really love how automated everything is and how easy it is to track all of our exchanges in one place. :) The support team has been extremely helpful whenever I have a question as well! 10/10 would recommend if you deal with returns/exchanges on a daily basis. We sell pet accessories, so customers frequently choose the wrong size, so we deal with that.

Cons:

We haven't had any real issues to be completely honest, it has been extremely helpful for us.

Golden A.

Verified reviewer

Retail

Self-Employed

Used daily for less than 2 years

Review source

Reviewed July 2025

A Reliable and Evolving Returns Solution That Grows With Your Business

ReturnGO has been an incredibly valuable tool for our business. From day one, it streamlined our returns process, saving time for both our team and our customers. What I appreciate most is their consistent support — whether it was setup questions in the beginning or troubleshooting down the line, the team has always been quick to respond and genuinely helpful. After using it for over two years, I can confidently say it’s reliable, user-focused, and always improving. It’s rare to find an app that grows with you, but ReturnGO does just that.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ReturnGO has drastically simplified our returns process. It’s user-friendly for both our team and our customers, and the automation saves us hours of manual work. Their support team is one of the best I’ve ever dealt with — responsive, knowledgeable, and always willing to help. The frequent feature updates and integrations show they’re committed to evolving with merchants' needs.

Cons:

There was a slight learning curve when setting up the rules and parameters for returns/exchanges. It took a little trial and error to fully understand how everything worked, but the support team was very helpful in guiding us through it. Once it’s set up, it runs smoothly.

Reasons for choosing ReturnGO

The products ease of use and customer support

Kai G.

Verified reviewer

Luxury Goods & Jewelry

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2024

Many functions and features!

You need to be an expert and quite smart in setting this app up. If not, the team is always there to help you out and assist you in the process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app has a very detailed return reasoning system, where you can define outcomes based on SKU, price, country, product line code, you name it. You can set different prices, different charges, block certain products or customers etc. The team is still very responsive and does actually solve issues for me. Before I chose for this app, I had meetings with 10+ other apps to see if they have the functionality I need. ReturnGO had all of them for a reasonable price compared to some of the others. If you are not doing many returns they offer an affordable plan where you can still get some extra features for add-on prices.

Cons:

This ultimate flexibility in terms of setting the return policies does make the app very complex to setup. Especially if you are dealing with multiple prices for different countries. It would have made my life a lot easier if it was possible to set up a general policy that would overrule all policies. And it would also be a big improvement to be able to set the different pricing at a country level. I would therefore set the ease of implementation at an expert level. I had a hard time integrating my carrier contracts. But the team did a great job in creating a custom integration with sendcloud for me.

Reasons for choosing ReturnGO

It had the most advanced features and functionality for a decent price. It had all I looked for.

Reasons for switching to ReturnGO

IfReturns did not solve our problem. Actually made it a lot worse.

Francisco P.

Verified reviewer

Apparel & Fashion

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed March 2025

Great returns management platform!

ReturnGo provides a functional and powerful return platform with rational and elaborate rules to provide multiple resolutions and return methods to you clientele. The automation functions streamline processes to facilitate customers and merchant interactions. Their customer service is fast and accessible and strive to help with any situation. All this for a reasonable price. Would recommend ReturnGo to anyone looking for a return management platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clear and functional rules, resolutions and return methods. Awesome customer support.

Cons:

I wish their analytics section/reports provided more data.

Reasons for choosing ReturnGO

Return reasons, features, automation and price.

Reasons for switching to ReturnGO

Discontinued use of features and automation.

Jemma M.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Great service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service team is always responsive, helpful, and efficient. Issues are resolved quickly and communication is clear. It’s reassuring to know that any problems are handled with care and professionalism. Highly recommend based on the quality of support alone!

Cons:

There’s genuinely nothing we dislike about ReturnGO – it’s intuitive, reliable, and support is excellent.

Reasons for switching to ReturnGO

A more competitive price and ability to support international returns

Ryan M.

Verified reviewer

Apparel & Fashion

Self-Employed

Used daily for less than 2 years

Review source

Reviewed December 2024

Great Experience for My Customers, Excellent Service

My experience has been incredibly positive, interactions with the ReturnGO team have been valuable and productive. The product itself has been a great boost to our overall customer experience, providing a seamless solution to our returns and exchange journey.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not only has the platform proven to provide a great experience for my customers, but the attentive staff at ReturnGO has been exceptional at helping me piece together a solution that works for our store and use cases.

Cons:

Very little to dislike, I could nit-pick anything apart, but ReturnGO deserves credit as one of the best solutions on the market for small businesses and larger ecommerce stores alike.

Reasons for choosing ReturnGO

Solved our use cases specifically, providing an integrated experience.

Erin J.

Verified reviewer

Sporting Goods

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

ReturnGo is a great option

Overall, our company is very happy with the experience that we have had with ReturnGO. It is easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ReturnGo's live chat is always so quick and helpful whenever any issue comes up. This Return software is also super use friendly.

Cons:

The only con for me would be to have a different experience from the return Customer Experience and the warranty Customer Experience

Bailey F.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2025

ReturnGo has drastically improved the quality and efficiency of our returns process

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ReturnGo has a really easy to use interface for our customers, and allows our agents to track returns from the initial request to receipt of the return at our fulfillment center. It has allowed us to easily provide our customers with prepaid return labels straight from our website without requiring any agent action in nearly every case. The customer facing returns interface was also able to be customized to meet our brand's preferences.

Cons:

When we experience issues with ReturnGo (which are few and far between), sometimes it can take a bit of time to reach a resolution. We do sometimes have complex requirements, though, and the ReturnGo staff is very responsive and eager to help.

Michail R.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

ReturnGo Review