Castel Detect Live 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Castel Detect Live

5.0

(1)

Pricing

Starting at $1.00 per month

About Castel Detect Live

Castel Detect Live is a contact center quality assurance solution that helps businesses monitor call center operations, set up agent coaching, create call scripts, and more from within a unified platform. The built-in chat functionality allows supervisors to instantly communicate feedback and preempt agents during customer interactions.

Castel Detect Live enables team leads to generate post call analysis, handle selective playback, capture disposition recordings, and generate call scores to automate quality assurance processes.

Castel Detect Live Screenshots

Castel Detect Live Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

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Castel Detect Live Features

Popular features found in Contact Center Quality Assurance
Customer Experience Management
Employee Coaching Tools
Quality Management
Reporting/Analytics
More features of Castel Detect Live
AI/Machine Learning
Audio Capture
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Recording
Call Scripting
Call Transfer
Compliance Management
Concatenated Speech
Contact Management
CRM
Customizable Macros
Feedback Management
IVR
Knowledge Base Management
Monitoring
Multi-Language
Predictive Dialer
Queue Management
Sentiment Analysis
Speech-to-Text Analysis
Voice Recognition

Castel Detect Live Integrations

Avaya Experience Platform

CXone Mpower

MiVoice Business Solution

Webex Suite

Castel Detect Live User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Castel Detect Live and would like to share your experience with others?

Justin C.

Verified reviewer

Computer Software

Used daily for more than 2 years

Reviewed June 2018

I use this product to ensure real-time compliance with industry standards for my call center agents.

Many. We have been able to automate our QA/QM process using keyword spotting. This has taken us from a situation where we were reviewing calls for compliance at random, to a situation now where virtually every call we review has a compliance issue because Castel's automated keyword spotting software flagged it. We are also able to train agents from day one on live calls using keyword spotting and event targeting to prompt them with the proper scripts and alerts to ensure compliance. This leads to more right party contacts and revenue because there is little downtime when training new agents. Using call scoring and event targeting, we are able to place compliance data alongside our revenue data to determine which compliance behaviors are correlated with better customer service and more revenue secured. We can then update our training programs to train agents to do more of what is working.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The live speech analytics technology and ability to correct compliance issues with agents during active calls are a huge plus. This has allowed me to get to a point where our compliance rate is up in a major way over where we were six months ago. The voice-based analytics and event targeting features help me to train agents faster because I can do it during real calls using alerts and prompts that are all automated based on specific events and keywords. The call scoring and post-call audit capabilities are also a big help for spotting negative compliance trends and then updating our training programs to correct them.

Cons:

This isn't so much a 'Con' as it is me misunderstanding what level of involvement I would initially need to have to dial in the accuracy of the speech analytics for our particular use cases. There needs to be someone internal who provides detailed feedback to Castel's team on any false positives with the speech analysis so they can help the software learn to more accurately spot the correct compliance events. If you put in the time on this, speech analytics accuracy increases significantly. Like most things in life, you get out of the tool what you put in.

Vendor Response

Justin - It has been a pleasure working with your team and we look forward to collaborating and delivering further efficiencies via automated keyword spotting for years to come.

Replied June 2018

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