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AskNicely vs Broadly

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Updated December 15, 2025

AskNicely vs Broadly: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$399.00

per month

$249.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
See All
Customer History
5.0
Real-time Consumer-facing Chat
4.94
SMS Messaging
4.82
See All
Integrations
Kustomer
Kustomer
Cliniko
Cliniko
Zoho CRM
Zoho CRM
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Shopify
Shopify
QuickBooks Online Advanced
QuickBooks Online Advanced
Mailchimp
Mailchimp
See All
Pros / Cons
  • We needed help at almost every step. But the worst part is that communication with customers through the platform cannot include attachments.
  • Benefit of Broadley is ability to do invoicing and send for a review, as well as having the chat to send messages in real time.
  • The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill).
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Ease-of-Use
4.5/ 5
Highest performing feature
in the comparison
4.8/ 5
Value for Money
4.3/ 5
Highest performing feature
in the comparison
4.6/ 5
Customer Support
4.7/ 5
4.7/ 5
Functionality
4.1/ 5
Highest performing feature
in the comparison
4.7/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad