The Flybook 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

The Flybook

4.6

(64)

Pricing

Pricing available upon request

About The Flybook

The Flybook is an all-in-one reservation and business management platform built specifically for outdoor recreation and adventure-based operators. Founded by guides in 2006, The Flybook was one of the first cloud-based systems in the space - and it continues to lead the way for businesses that require more than a one-size-fits-all booking tool.

We serve operators offering complex, multi-product experiences - like combining lodging, rentals, and guided tours into a single itinerary. Whether you’re running a zipline park, a glamping resort, a kayak rental operation, or a multi-day adventure outfitter, The Flybook brings everything together in one unified system.

Key Features:
Online Booking Engine: Let guests book lodging, tours, rentals, and more in one seamless transaction using our unified cart. Customize the booking flow to match your offerings and brand.

Custom Packaging: Build flexible packages that combine experiences - like “Stay and Ride” or “Dome and Roam” - to increase booking value and enhance the guest experience.

Resource Management: Automatically allocate staff, vehicles, and gear to avoid double bookings and simplify logistics.

Digital Waivers: Embed smart waiver...

The Flybook Screenshots

The Flybook Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

Plan includes:

Custom
Subscription
Processing Inclusive
Flat Rate
Negotiated Pricing

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The Flybook Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of The Flybook
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Availability Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Notes
Calendar Sync
Central Reservation System
Channel Management
Client Management
Communication Management
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Dynamic Pricing
Electronic Payments
Email Templates
Equipment Rental
Equipment Tracking
Event Scheduling
GDS/OTA Integration
Invoice Management
Itinerary Creation
Late Fee Calculation
Multi-Day Booking
Multi-Location
Online Booking
Package Creation
Payment Processing
Price/Margin Management
Pricing Management
Quotes/Estimates
Ratings/Reviews
Real-Time Updates
Recurring Rentals
Reminders
Reporting & Statistics
Reservations Management
Resource Management
Room Booking
Scheduling
Search/Filter
Short/Long Term Rental
SMS Messaging
Third Party Booking
Third-Party Integrations
Transaction History
User Management
Vendor Management
Waiver Management
Website Integration
Website Management

The Flybook Integrations

Salesforce Sales Cloud

Google Calendar

Slack

HubSpot CRM

Mailchimp

Constant Contact

See all 13 integrations

The Flybook User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

30%

Secondary Ratings

Ease of Use

4.3

Value for money

4.7

Customer support

4.8

Functionality

4.4

Celie D.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2022

The Flybook drastically elevated our operations for the better.

The Flybook has changed the way we do business. The staff at the Flybook have been patient, and kind and many of them now feel like friends. Our onboarding specialist,[SENSITIVE CONTENT]visited the area and we went out for a hike. These are a group of people who are real, fun and genuinely caring about us and our business. This relationship has been an ideal partnership.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As the Operations Manager for two (2) businesses that interact directly and indirectly The Flybook has created a level of ease in management that has quite literally changed my day-to-day life/work. Before the Flybook we worked with Peek Pro but were unable to easily manage all that we offer and were still using a google calendar for scheduling and staff. What I love most about the software is that I can manage it with little assistance. I am not a tech person but the design and use are intuitive and because there are multiple ways to do an action I am easily able to train staff to accomplish tasks or manage staff and reservations easily because they do not have to follow a strict "how-to" in order to be successful. I also really love that nearly all of our operations are managed within the Flybook (we are a full-service bike shop so our bike maintenance and service are managed outside of the Flybook).

Cons:

Over the past two years, there have been small challenges we have seen with the Flybook. The challenges are primarily based on managing our accounting. The system allows us to work with third-party resellers easily but managing the different tax rates and invoicing or collection is not always easy. This is not my specific responsibility although I know the Flybook is currently working on an "Accounting Center" that we hope will help some of these challenges for our accounting manager.

Reasons for choosing The Flybook

Other local companies had done the research we were doing and ended up choosing the Flybook and recommending them to us. Also, our experience with the Flybook sales and onboarding staff was awesome. They are really really great people.

Reasons for switching to The Flybook

Peek was costly and did not allow us to manage all of our offerings through it.

Vendor Response

Thank you for the review, Celie! We can't wait for the accounting center to launch, either. We appreciate your partnership (and friendship) so much!

Replied July 2022

Travis W.

Verified reviewer

Fishery

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Great booking tool for fishing guides

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of front end booking system and how it connects to our website. Front end system is very professional looking and makes it simple for people to add items to their cart and also has an up-sell feature. The staff calendar feature and well as the my calendar feature is very easy to use and look over for our guides and users. Selling and tracking gift certificates is simple and easy to manage. We use mailchimp as our email marketing platform and it is easy to add "book now" buttons into the campaigns that take customers directly to the activity we are offering. Collects guest feedback and allows guests to add a tip after the trip has ended. Automated reminder and thank you emails go out before and after a trip, and when the trip is booked on the front end an auto confirmation email is sent about that specific activity. The auto thank you emails have allowed us to get more google reviews than any of our competitors.

Cons:

The software can be difficult for users to learn if they are not completely computer literate. There are so many working pieces to the Flybook process and various ways to add or make changes to reservation that many users I have worked with get confused or lost in the process. I feel like I am very well versed in the overall process and I can train our users myself, but be prepared for many hours of training time to be able to use the Flybook to its fullest potential. I would also like better accounting reports or the ability to tie The Flybook into QuickBooks.

Reasons for choosing The Flybook

FareHarbor had much higher booking fees that would have greatly increased the cost to our customers.

Vendor Response

Thanks for the review, Travis. Be sure to let our Advisory team know what you're looking for as far as accounting reports & we may already have tools available that can work for your needs, but we're also always listening for feedback & recommendations for improvements! We appreciate your partnership & look forward to continue working with you.

Replied April 2022

Judson W.

Verified reviewer

Sports

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Built for places like zip lines. Guiding not so much.

Overall I have been generally happy with Flybook. It helped me grow my business. I am on here searching for a new platform. Mostly due to the issues above.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automated Registration Automated emails with links to our PDF’s explaining their trips Guests can buy our products right off our website Support (chat**) But have to use it all the time, and most of the time they can’t accommodate our needs (ie. calendar view of guides that are available) Reports Nice to have financial, customer reports Customer service is excellent. Staff is friendly and very helpful.

Cons:

Reports: usually not compatible with excel (date format always wrong) You can only see financial reports for when the activity occurs. Not when the booking money was taken. Not compatible with QuickBooksScheduling: Need to be able to schedule multiple guided days with days off Ie. Guests who book a 4-day guided tour, with a 1-day break = should still count as a 4-day booking unable to assign guides to multiple trips! For example if a we want to schedule two different guides and switch the tours, Flybook will not allow us to do so. Guide availability Need the calendar to be able to view when guides are available Email Changes/Refresh Time-consuming Have to get Flybook to do an entire refresh Questionnaire Getting people to complete their forms/guests get annoyed/don't want to Group bookings everyone can see each other's answers (privacy breach) Not being able to have direct links in the booking forms Want the form to be presented before payment is taken Repeat Guest/Guest with multiple bookings just complete 1 form and have the opportunity to edit if needed repeat guests, has to fill out a questionnaire for every new booking. Instead, it should be the 1 attached their custom profile so she can just edit/update Medical conditions - are not added to each guest profile (but also visible on list printouts for guides)

Reasons for choosing The Flybook

It was recommended to me by another guiding company.

Zoe J.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Corolla Adventure Park

We switched to The Flybook initially because of their emphasis on customization for a diverse customer base. We continue to have a lot of personal attention even as they grow in scope. They have never advertised integrations or improvements without follow through. As with any booking system appealing to many different company types, there will be some aspects that aren't a perfect fit. Our concerns are met with honesty and helpful work arounds.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The front end experience is great. The reporting has been awesome to help us organize our data to better direct our marketing, staff incentives and retail ordering.

Cons:

A lot of the customizable versions of ticket-types, promotions etc. require finesse to get just right. Editing post-creation is difficult. The back end calendar is clunky for our business type, although I could see it's functionality especially for multi-day adventures.

Reasons for choosing The Flybook

With The Flybook we would have the least amount of our business flow to change in order to implement. It was a more flexible option with the customizable nature of your viewing and booking screens. After pursuing options pretty tirelessly for almost 2 years before switching, I came to value the kindness and attentiveness of the sales person or technical team that set up the demo. We believe good customer service is a reflection of the quality of the product so The Flybook to the lead there.

Reasons for switching to The Flybook

We are a small business and didn't like the corporate nature at FareHarbor. Every couple of months we would have a new point of contact that we had to teach about our business from scratch to get the simplest of help. While we liked some features, overall our feeling was that our operation was not as important as larger clients and our requests were often never expressed to anyone who could offer solutions.

Vendor Response

Thanks for the awesome review, Zoe! We love working with your team at Corolla and look forward to continued growth together!

Replied March 2022

Mike D.

Verified reviewer

Recreational Facilities and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Flybook for a high volume rental, lesson and tour operation

After using 2 other reservation programs we switched to Flybook. They had initially reached out to us and we opted not to go with them. But when they followed up less than a year later, they had taken the feedback that I provided and made changes to the program which made it perfect for our use. I really appreciated their willingness to change and constantly improve the program which gave me the confidence that I could use this program going forward without it going stale or getting outdated.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like Flybook's diversity and complexity of features. The customization abilities of the program allows us to use the program to best suit the variety of needs within all of our departments. The biggest positive we see from Flybook over other reservation software is the rental component which allows for a lot of customization and gives us the ability to maximize each vessel in our fleet without overbooking us at key times.

Cons:

The software does take some getting used to on the back end. I'd say it has more of PC feel compared to using a MAC. It is more process based rather than intuitive flow through the program. The other component that I think could use improvement is on the visual side of things that get sent to customers. It would be great to see a more visually appealing booking window and confirmation e-mails etc.

Reasons for switching to The Flybook

See 'Overall Experience' above. Long story short, Peek Pro did not have the functionality we needed for our business.

Vendor Response

Thanks for the review, Mike! We really appreciate your partnership. Stay tuned on the email updates - we'll be in touch as we look to improve that area! Megan

Replied December 2019

Robert W.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Reviewed March 2022

Reliable, Value and service

I have used Flybook since roughly 2025 and have always appreciated the stability and reliability of the system. In the very rare event something did not work as I expected or needed it to the crew at Flybook was always quick to respond, advise and adjust to match my needs. Over the years there have been very few times that it did not work as expected and usually I had made a goof on my end. The Flybook crew helped sort things out every time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Calendar features, staff availability schedule, website integration, payment processing, reports, gift cards and more

Cons:

There is nothing that I do not like. I am completely satisfied!

Reasons for choosing The Flybook

I am loyal to the folks who have listened and helped me grow my business. I am also really impressed with how reliable the system is.

Reasons for switching to The Flybook

Features and service

Vendor Response

Thanks for the great review, Bob! We value your partnership & look forward to continuing to grow together for many more years to come!

Replied April 2022

Sami S.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Best Customer Support

It is overwhelming to use at first, but I feel like I really understand the system now and it has helped make our registration process easier. Thank you, customer support!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support is the best part of the software. For our business I schedule activities often and I like that I can create different terminal experiences for an individual that signs up alone and for a group of people that are signing up. I can set a lead client for groups to help me "stay on top" of registration.

Cons:

Sometimes there are instances where you have to adjust a setting in two different places (like promotions). It is not as straight forward for fixing a problem, but that is what customer support is for. They have helped me so much.

Reasons for switching to The Flybook

Too "big" for our size

Vendor Response

Thanks for the review, Sami! We are happy to hear that you've grown confident with using the system & are pleased with our customer support. We look forward to continuing to work with you & your team!

Replied April 2022

Hal S.

Verified reviewer

Recreational Facilities and Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed July 2021

Great support

I want you and the rest of the team at Flybook to know how great the experience was working with [SENSITIVE CONTENT HIDDEN] the last couple of months. I am impressed with his knowledge of the product. He was spot on with any questions we had for him. [SENSITIVE CONTENT HIDDEN] was also quick to respond to any of our questions or concerns. he got back to us almost immediately no matter the situation. He is extremely professional in all discussions. Lastly, he is so personable. [SENSITIVE CONTENT HIDDEN] made it a pleasure to work with Flybook. I am very glad we chose to partner with Flybook not only for all it has to offer and the robust system, but also because of yourself and especially [SENSITIVE CONTENT HIDDEN]. I look forward to Flybook and Fortress Bikes being partners in this journey for a long time. Thank you all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very easy to use. It runs my online reservations and my in person rentals as well as my POS for merchandise. There are more reports that Flybook offers than I will ever use as a small business.

Cons:

There are a few minor quirks that I would like to see a fix for. Particularly, when I am inputting an hourly rental, I would like it to default to my default of a 2 hour rental.

Reasons for choosing The Flybook

I felt it was the most comprehensive solution. I also felt the most comfortable with The Flybook team than I did with any others I looked in to.

Vendor Response

Thanks for the kind words, Hal! We value your partnership and are thrilled to hear about the great experience you've had working with our team. Looking forward to many more seasons together!

Replied March 2022

Robert W.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for more than 2 years

Reviewed August 2022

The Flybook key to the operations of our business

It has made managing our business in a professional way achievable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows our staff to get off the pencil and paper mode of managing our business. We can focus on the customer with professionalism. The support team is awesome and also quick to respond.

Cons:

Integration of new software in your system is never easy, but The Flybook team is great on getting this accomplished.

Reasons for choosing The Flybook

Did my research

Camille F.

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2017

Flybook has been a great tool in our office

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features we enjoy the most are the automated charges, integration with SmartWaiver, and the note reminders. It is so nice to be able to leave reminders for other users and have important notes pop up when they need to. Integration with SmartWaiver has greatly reduced our paper use and has cut down on our sign-in process when we can easily see who has already signed their waiver. Being able to preset deposits and automate balance collection has greatly reduced our administrative burden. It is not quite as flexible as we would like it to be but it's a great start! With a bit of an unusual business structure we have found that some of the features offered by Flybook just don't quite work the way we need them to which has caused a few headaches on our end (ie: lodging module, client questions etc). That said, the staff at Flybook have been willing to explore our needs and work with us to find solutions (where possible). They are easy to work with and respond quickly which is a huge plus! All things considered, Flybook has been a great fit for us and we look forward to seeing how they grow and develop in the years to come.

Cons:

The client database needs an automated "merge duplicate" function as we seem to have accumulated more duplicates than can be reasonably managed manually. We would like to see a little more flexibility in generating reports ie: which fields to include etc. We would also see a little more flexibility in the client questions. It's a great feature but we'd like to be able to use the same parameters for lodging/rentals as is set for activities. At the moment, any item with an autocollect rule will cause the entire reservation balance to be autocollected (not just the balance due on that item). It would be greatly helpful if individual reservation items responded to the rules that are preset to them.

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