The Flybook 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

The Flybook

4.6

(64)

Pricing

Pricing available upon request

About The Flybook

The Flybook is an all-in-one reservation and business management platform built specifically for outdoor recreation and adventure-based operators. Founded by guides in 2006, The Flybook was one of the first cloud-based systems in the space - and it continues to lead the way for businesses that require more than a one-size-fits-all booking tool.

We serve operators offering complex, multi-product experiences - like combining lodging, rentals, and guided tours into a single itinerary. Whether you’re running a zipline park, a glamping resort, a kayak rental operation, or a multi-day adventure outfitter, The Flybook brings everything together in one unified system.

Key Features:
Online Booking Engine: Let guests book lodging, tours, rentals, and more in one seamless transaction using our unified cart. Customize the booking flow to match your offerings and brand.

Custom Packaging: Build flexible packages that combine experiences - like “Stay and Ride” or “Dome and Roam” - to increase booking value and enhance the guest experience.

Resource Management: Automatically allocate staff, vehicles, and gear to avoid double bookings and simplify logistics.

Digital Waivers: Embed smart waiver...

The Flybook Screenshots

The Flybook Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

Plan includes:

Custom
Subscription
Processing Inclusive
Flat Rate
Negotiated Pricing

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The Flybook Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of The Flybook
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Availability Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Notes
Calendar Sync
Central Reservation System
Channel Management
Client Management
Communication Management
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Dynamic Pricing
Electronic Payments
Email Templates
Equipment Rental
Equipment Tracking
Event Scheduling
GDS/OTA Integration
Invoice Management
Itinerary Creation
Late Fee Calculation
Multi-Day Booking
Multi-Location
Online Booking
Package Creation
Payment Processing
Price/Margin Management
Pricing Management
Quotes/Estimates
Ratings/Reviews
Real-Time Updates
Recurring Rentals
Reminders
Reporting & Statistics
Reservations Management
Resource Management
Room Booking
Scheduling
Search/Filter
Short/Long Term Rental
SMS Messaging
Third Party Booking
Third-Party Integrations
Transaction History
User Management
Vendor Management
Waiver Management
Website Integration
Website Management

The Flybook Integrations

Salesforce Sales Cloud

Google Calendar

Slack

HubSpot CRM

Mailchimp

Constant Contact

See all 13 integrations

The Flybook User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

30%

Secondary Ratings

Ease of Use

4.3

Value for money

4.7

Customer support

4.8

Functionality

4.4

Annemarie K.

Used daily for more than 2 years

Review source

Reviewed June 2017

The Best Option for Multi-day Tours, Single Day Tours, and Rentals in one solution

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Our company has searched high and low for a software solution to managing out product inventory across multi-day tours, single-day tours, and bike rentals. Each of those three types of products has huge variation that also needs to be managed. The Flybook is the only software solution that has come close to working for the complexity of our business. We are happy to have the capacity to book customers online and manage our true inventory on the back end. We have a great working relationship with the team at the Flybook and they have been very receptive to feedback and relatively quick to implement changes to help solve our problems. Their customer service team is excellent.

Cons:

We have watched the software improve dramatically, but there are some limitations in how effectively we are able to use it. It's not easy to extract data from the system for whatever reason, reporting, printing documents with customer booking information, or printing documents with information about a trip (start and end time, pick-up time, customer names, etc). Though some improvements have been made here, it is still a difficult point for us.

Vendor Response

Thanks for your review, Annmarie. Getting AOAs feedback has been invaluable for us. We have some more advancements coming in reporting we'll keep you posted on!

Replied June 2017

Shelby L.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Has the Bells & Whistles We Needed!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The complexity of Flybook creates a robust operations management system unlike any of the previous THREE reservation systems we've used (e.g. ARS, Xola and Zozi).

Cons:

There is a steep learning curve at first, though this is only from the administrative perspective, as it is quite user-friendly for just taking a simple reservation.

Vendor Response

Thanks for your review, Shelby! We're happy to hear the Flybook has been the most functional system you've used. We look forward to continually improving all the "bells and whistles" and getting to work with your team!

Replied April 2022

Earl W.

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2017

It's OK, this is our second year with the system and we are constantly fielding complaints

some rental management, and some ability for clients to make reservations online. Overall the number of phone calls on the system front end is not helping us like we had hoped it would.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Looks are OK, Pictures are to big. Kind of allows us to keep track of rentals.customer service is always prompt with responses.

Cons:

Pictures are to big and require scrolling to sign up on the front end. System does not auto save when a client continues to payment. They have to hit save first, None of them do so we have to call them all the time. Big waste of time.sometimes bikes are available. They are on the back end! not of the front. Customers struggle all the time. Call us to make reservations, More waste of time.NOT SECURE SERVER!!! Can't swipe cards with walk ins. Information is all over the place for rentals and activities. To many clicks to find stuff. Staff hates it. Cant change the bike on front end when making reservation, Add Rental goes to the same bike. Log in does not stay logged in. Always have to re log in. Waste of time. Lots of useless information on the dashboard that you can't click to make it useful. To many clicks to make a backend reservation. Stuff we don't use still is there. It should be pick a bike to click the dates and boom reservation.

Vendor Response

Hi Earl, We really appreciate the candid feedback and take it very seriously. i think there are a few things we can help you with right away that are mentioned here, and a few ideas here we'd like to consider how to solve for you. We definitely do have a secure server. We have appreciated your business and hope to make things better for you and your staff! You'll hear from us shortly.

Replied July 2017

Blake M.

Verified reviewer

Sports

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Robust Booking Software That Helps Your Business Grow

Overall, flybook is amazing. Great customers service too!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that customers can book on our website for guided fishing trips, kayak rentals, multi-day trips, and more.

Cons:

It's an incredibly powerful tool and it takes quite a bit to learn the back end.

Vendor Response

Thanks for the review, Blake! We're so glad you have seen growth & success since implementing Flybook in your business. We look forward to continuing to work with you! Be sure to reach out to our Advisory Team if you need help with any specific features or tools!

Replied April 2022

Zeke H.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2022

Good booking platform

It's been a good experience and I just hope changes for the better keep getting implemented.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease to use once all set up. This is easy for the employees and clients.

Cons:

Could have a better app for the guides to use. Some things are not accessible via the app.

Reasons for choosing The Flybook

We used it previously.

Reasons for switching to The Flybook

The other platform was going away.

Vendor Response

Thanks for the review, Zeke! We plan to continue implementing updates and changes for the better. If you have specific feedback on the mobile app, please share with our Advisory Team at advisors@theflybook.com. We appreciate your partnership!

Replied March 2022

paula p.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Love the functionality of Flybook

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love Flybook! It has change my life and business in so many great ways. I use to do all my reservatioons by had. Once I learned how to use Flybook ( It was a learning curve for sure) It freed up so much of my time using online booking.

Cons:

It was heard to initially learn the software, but support was there for me the whole way.

Vendor Response

Thanks for the review, Paula. We are thrilled to hear that implementing Flybook really changed your business & life overall for the better. We are grateful for your partnership & look forward to working with you for many more seasons to come!

Replied April 2022

Ian R.

Leisure, Travel & Tourism

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2017

Long time users. Can't imagine our business without it.

Extra hassle in my day

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part of this software is the automated billing and payments. We're a tiny operation so that allows us to focus on the guiding aspect of the business and let the software handle the billing and payment transfers. Also very nice that customers can book trips on their own via the software while we're out on the river.

Cons:

Updates are a fact of life in today's world and we've been in business since before the internet was part of anyone's business plan. Many upgrades require us to start almost from scratch creating our profiles for trips. This is a relatively rare event but particularly painful for folks like us who specialize in fly fishing and have zero interest in being around computers. Also, since we are so small we often do custom types of trips that have been almost impossible to set up even with great assistance from FlyBook staff. Most options for most types of guide businesses are covered but it seems like we've always found something that isn't quite possible and requires an analog workaround.

Gabby S.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

User Friendly

Love the customer service, and features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease at which you can learn all the functions - very user friendly, and intuitive

Cons:

The inability to integrate the waivers completion with a customer daily report

Vendor Response

Thanks for the review, Gabby! We're happy to hear you've had a good experience with the Flybook. Regarding waivers reporting, if you haven't yet let our Advisory Team know what you're looking for, please reach out! There may be an additional feature or report that they can make work for your needs & your feedback is always important to help us grow & improve the product. We look forward to continuing to work with you!

Replied April 2022

Lena W.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed April 2022

Flybook - versatile for a company offering tours and experiences

Overall, flybook accomplishes a lot in one login!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multiple ways to get the job done - so depending on one's work style, you can choose what makes the most sense to you. There are multiple calendar views and ways to edit tours on the spot - it can handle surprises.

Cons:

The opposite side of the coin on the multiple ways to do something - some times people want it done in the way they do it. Have to ensure good communication within the team!

Vendor Response

Thanks for the kind review, Lena! We appreciate your feedback. If you need any assistance with training or communicating Flybook processes to your staff, don't hesitate to reach out to our Advisory Team for some resources!

Replied April 2022

Amariah D.

Entertainment

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2017

Great Reservation System

Overall, I LOVE the Flybook reservation system. My staff were all able to learn it quickly, once I got up to speed with creating new items and settings I was able to do that quickly and easily. The team at the Flybook is always working hard to improve the system and come up with solutions for whatever challenges we bring them. The system is extremely versatile and is able to work well with many different type of promotions that your business may want to run. The Flybook team is extremely receptive to feedback and requests. The one and only thing I don't love is that when you call the technical support phone line literately no one ever answers the phone. However, in the same breath, they are very responsive to emails and resolve issues very quickly. Sometimes you just want to be able to pick up the phone and get a quick answer for smaller things that may come up with out emailing to open a support ticket. This one small annoyance is far outweighed by the many benefits the Flybook offers. I would whole-heartedly recommend this system to anyone looking for a comprehensive reservation system for their business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to train staff to use the software, versatile, company very open to feedback, always updating and improving.

Cons:

Phone support

Vendor Response

We really appreciate your review, Amariah! It's been great getting to know you and work with you and the team at Treeumph! Thanks for the feedback on the phone calls (you know you can always call me, too!). Look forward to more brainstorming and development with you!

Replied April 2017

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