Dolphin CRM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Dolphin CRM

3.8

(20)

Pricing

Pricing available upon request

About Dolphin CRM

Dolphin is a cloud-based booking and information management software for tour operators and travel agents. The solution includes modules such as online booking, a product database and reservations. It is suitable for travel businesses of all sizes.

The solution allows users to manage communications with suppliers and customers and create bookings and enquiries. Its product database module enables users to streamline their overall sales process by matching contracted products with third-party suppliers, thus enabling the sales staff to access various offers and upsell or cross-sell to enhance profit margins.

Dolphin’s back-office module provides access to over 60 reports and customer relationship management (CRM) functionality. Its CRM module enables users to create customer profiles, identify clients’ travel preferences and send customized emails to clients.

The solution offers useful features such as itinerary creation, flight booking, rental car reservations, payment processing and price and margin management. Dolphin provides online customer support during business hours.

Dolphin CRM Screenshots

Dolphin CRM Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Basic

Pricing available upon request

Plan includes:

Automated Reminders
Automatic Calculation Fees
Client Profile Creation
Client Tracking
Credit Control Function
Customer Support
Personalized Invoices
Product History
Product Search
Transaction Verification

Dolphin CRM Features

Popular features found in Travel Agency
Accounting Integration
Booking Management
Central Reservation System
Client Management
Electronic Payments
GDS/OTA Integration
Multi-Currency
Online Booking
Pricing Management
Quotes/Estimates
Reporting/Analytics
Supplier Management
More features of Dolphin CRM
Activities Booking
CRM
Dynamic Content
Itinerary Creation
Payment Processing
Promotions Management
Reservations Management
Vendor Management

Dolphin CRM User Reviews

Overall Rating

3.8

Ratings Breakdown

25%

35%

Secondary Ratings

Ease of Use

3.6

Value for money

3.7

Customer support

3.5

Functionality

3.5

Mark R.

Airlines/ Aviation

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

The system is easy to learn and use, can be adapted to our requirements

Quick to learn and easy to use, covers every invoicing report or receipt we needed. It is also mobile so you can work from home if required.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and straight forward download facility saves time on processing bookings, Reports are adaptable, so you can see your figures and stats. Invoicing is easy to produce, and additional notes can be added during the process, you also have non printing notes. The interface facility is great and you can even transfer bookings to other files or replicate bookings/tickets it save time. The diary system also is a very useful tool, allowing me to diary a date I would like a file to come up to action any client requirements nearer the time of travel. An example of this is adding requests to bookings or reserving new reservations.

Cons:

When the system goes down or interface box does not work it causes real problems and stops us working on receipts or invoices. The ability to export invoices is excellent as they can be long and setting to change this would be a bonus. I have had to export a 17page invoice down to 2 pages as they system could not adapt an EasyJet to basic information.

Chantal v.

Used daily for more than 2 years

Review source

Reviewed June 2017

The system is a little bit complex but I enjoy working on it more and more as I get to know it.

All our reservations are in one place. We can see each other's bookings / folders easily. Our documentation is customisable and all looks professional to the customer. Payments can be taken in here. Our finance team has easy access. It's all really great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that everything is in one place and it's all very clear. There's no need for more than one travel system if you have Dolphin.

Cons:

Our travel consultants find it a bit frustrating at times, but I personally don't really have any dislikes. I know that we are upgrading or making changes to our benefit and to suit our needs all the time, so it keeps getting easier. The things that are difficult to work with make sense in the bigger picture. For instance, we have to remember to select a member before we start adding things to our shopping cart. If we fail to do so, the whole itinerary will be lost. We've had an explanation about this and it makes sense the way that it is.

Jeanie T.

Leisure, Travel & Tourism

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

When we download group booking, it always automatically comes up duplicated whole booking again -

Save time to download e-tkt manually if system is working

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am okay with this system. I hope you still have more improvement in future. The good way is download with only 1 pax or all same fare. If the fare & title different, it mostly download incorrectly

Cons:

Download etkt is good but more than 2 people, it always downloads wrongly with swap paxs. When we download more than 2 with different fare such as adult, child & infant which the system will download wrongly

Nick C.

Leisure, Travel & Tourism

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Never had a system before that can handle virtually all offers and their complicated rules

Benefits include the external links, which means we don't have to load every Product in every area anymore which means we have more time to spend on our high revenue properties. It also works okay with flights, especially Galileo . It isn't what I dislike about Dolphin, more that because it can handle very complicated offers and loading, the person doing it has to be clued up and very careful. The errors or problems that can occur are usually due to inattention. It can be quite time consuming to make sure everything is working how you want it too, but that is more a reflection of how complicated hotels are making their offers now.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most in when a Product Manager comes over with a weird offer and says 'I know that this probably can't be loaded' and I say....but it can! The ability to be able to control offer functionality and combinability is really what makes this special, and with recent developments base rate loading has reduced the time and effort by more than 50%.

Laverne W.

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

The best component is the reporting. However the system can be non intuitive & slows down input

reporting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

reports & report creation. ability to drill down at various fields. Inbox functionality. The various information fields within a folder. Easy to read

Cons:

Some areas are not easy to complete so efficiently... You are not able to move forward or back with tab at all times. Point and click fields makes process slow. Due to the vast amount of information collated the support desk cannot be very supportive because they are not able to know all the intricacy. Support often have to call back after investigating and this can take a number of days which isn't helpful when you need immediate response. Updates to the system often have knock on effects to information already entered. No consideration is given for this and we are stuck with incorrect reports or information until Dolphin have been informed.

Heidi A.

Leisure, Travel & Tourism

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Good but could be better

Structure and statistics are overall the biggest benefits I´d say.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The report module, since I´m able to get statistics for basically anything. Not the easiest report system I´ve tried, but the outcome you are able to get overrules the troubles you have to go through to get there.

Cons:

Look & feel (design). The design could need a fresh and new touch. Very little has changed in the +5 yrs we´ve been using the system. Having documents in PDF is a bit old fashioned, why not have a web string so you can simply click a link to view your docs? Generally too many tabs and to many buttons (click).

Terry B.

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Keeps track effortlessly of all our complex bookings in a well presented and informative fashion.

It handles all aspects of bookings enabling a massive reduction in paperwork.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bsp reconciliation is extremely easy to undertake and can be done to the last penny. Customer invoices and confirmations avoid forgetting to detail or charge for items. I also like the fact that our clients are able to view their bookings and invoicing online.

Cons:

the occasional loss of newly created files. The fact that the back office is only integrated by way of data export rather than directly linked.

Manoj B.

Verified reviewer

Hospitality

2-10 employees

Used other for less than 12 months

Review source

Reviewed July 2019

Not the software for a Tour Operation. (better suited for a travel agency).

Customer service is abysmal. We sometimes have to leave messages for them to call us back as they are too busy to anwser our operational calls. There are emails promising us they'd get back to us the next day but then issues left un-attended for weeks and certain issues for over months. The training on first day was out of a packet and was not tailored to our business. There was a lot of time spent on training that was not required for our business and certain important points completely ignored at the initial training session.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There was a lot of promise at the start and we were excited about Dophin's plans to connect with Xero which we use as our accounting software. The reports were impressive.

Cons:

It is tedious and long-winded. A simple booking takes ages to complete and every single things has to be inputted in order to complete a booking. as a tour operator this was not the most ideal thing as it was taking way too long to complete a booking. Our work-load doubled because we then had to do the same thing on Xero to get accounts up to speed.

Mareike M.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Holds all the relevant Data, crashes a lot

tracking financial data

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Financial features and clarity, tracking history in folder, visibility for us, working together with different applications we use

Cons:

Crashes a lot and makes folders disappear, No tracking history in ticket changes, look of the system

Shannen C.

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Easy, Functional, Customer Service are helpful

All filed in the one place, access to account information with ease, the customer service are extremely helpful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything is in the one place so you only need the one software. Its very user friendly and is laid out easily

Cons:

It can be a bit annoying when 2 people can't log in under the one username. Also it can be tempermental as we live in a rural area the internet goes down quite a lot which in turn logs you out and you must then start from the beginning

Showing 1 - 10 of 20 Reviews

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Dolphin CRM 2026: Benefits, Features & Pricing

Overview

About Dolphin CRM

Dolphin CRM Screenshots

Dolphin CRM Pricing and Plans

Dolphin CRM Features

Dolphin CRM User Reviews

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