CUBIC 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

CUBIC

4.6

(13)

Pricing

Starting at $4,000.00 one time

About CUBIC

CUBIC is billing software that helps businesses in the municipal sector utilize a billing and customer information platform to handle utility operations. Users can handle customer information, bills, usage, payment history, cash receipts, and reports on a unified interface.

CUBIC allows businesses to conduct searches related to account inquires based on multiple criteria, update and add data in real-time, and create receipts. Additionally, businesses can gain insights into customers, services, rates, and routes, and more using reporting and statistics capabilities.

CUBIC Screenshots

CUBIC Pricing and Plans

Starting price: $4,000.00 one time

Free Trial

Free Version

Basic

$4,000.00

per user, one time

No plan information available

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CUBIC Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of CUBIC
Accounting
ACH Payment Processing
Billing & Invoicing
Contact Database
Customizable Templates
Electronic Payments
Forecasting
For Electricity
For Natural Gas
For Trash
For Water
Historical Reporting
Metered Billing
Third-Party Integrations
Usage Tracking/Analytics
User Management

CUBIC User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

23%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

5.0

Functionality

4.5

Aaron J. K.

Verified reviewer

Government Administration

201-500 employees

Used weekly for more than 2 years

Reviewed March 2021

Broad Software of Utility Billing Users

CUBIC is very powerful and can do a lot of things for utilities. Overall, my experience has been good with it. Frey has great customer support to help navigate the difficult things.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very adaptive. You can add multiple fees or taxes, you can also create billings for multiple types of utilities.

Cons:

Consolidation of user accounts is difficult. The local school has multiple meters, so each meter has it's own account. This can make our large user report difficult, because it treats each one of those accounts as a large user, however the real large user is just the school.

Pam T.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Reviewed March 2021

Good product but hard to maneuver.

Overall our experience is good. But there are a lot of steps to do on somethings to accomplish a task. Thank goodness for the Customer Service Support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is not very easy to use. Things that would work best for our company are not available to do with CUBIC. System in the past BUCS, was even worse from what I have heard from employees here that used it. The training you receive is amazing and this helps a lot knowing that you can always call and talk with someone and they can typically assist you.

Cons:

Things that would work best for our company are not options available that CUBIC can provide. You have to do a lot of improvising and adjustments.

LEANN U.

Verified reviewer

Government Administration

2-10 employees

Used daily for less than 2 years

Reviewed March 2021

Cubic Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like being able to back date payments.

Cons:

Software is more suited to larger companies/cities vs a smaller village.

Ramona W.

Verified reviewer

Government Administration

11-50 employees

Used daily for more than 2 years

Reviewed March 2021

CUBIC

Very positive transition to CUBIC. Our old billing programmer worked with the IT personnel to write a program to transfer our customer data base so that we did NOT have to spend time entering information for 1200 customers. It was an easy transition and that speaks volumes to the IT Support personnel. All modules we have are very user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automation and user friendly data base, and the interface to our General Ledger.

Cons:

Learning curve to complete billing data base and different type of billing process.

Reasons for choosing CUBIC

The main reason at the time is we had purchased BUCS, and the CUBIC again, the interface ability to streamline data entry duties. A time saving solution.

Belinda S.

Verified reviewer

Government Administration

11-50 employees

Used daily for more than 2 years

Reviewed March 2021

Cubic

I like that I can use it with out much worries, If I have any questions most of the time I can call customer service and get help. I like the easiness or the billing system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use Cubic billing software everyday and it is very easy to use. It is an easy program to follow. I find Cubic to be very easy to have any errors fixed with help of customer support. When I make an error I write down the way to resolve the issues and if it so happens I make the mistake again, I have my notes to refer back to and I can correct it myself, which is great.

Cons:

I really don't have any negative about Cubic, it is very easy to work with.

GWEN B.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Reviewed March 2021

Cubic is a very good program

What I love about cubic is the remote service if I mess up I have a team that can come in and help me. Thank you for that.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The features are very easy to use. When you are looking for something you can find it, that's what I like about the program. The only thing I don't, like is the restore and the backup is right beside each other and I have hit the wrong button and restored instead of back up. I love everything else .

Cons:

I just feel the restore and the backup should not be side by side because it is to opposite things. One saves the work and the other take it away.

Angie C.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Reviewed March 2021

Great software

So glad we went with Frey. I have used 2 different billing systems previously & CUBIC is hands down the best. We are all very happy with the decision we made!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software is easy to use. A few of the features have allowed our billing process to be shortened by days. Customer service is fantastic!

Cons:

It was time-consuming to gather all the information needed to be able to switch to this software but well worth it!

Reasons for choosing CUBIC

Liked the functionality better & thought long-term CUBIC would be the best option for our office needs.

Sherry P.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

It's a very good program that contains even more than we need, beings we are a small Village.

I have had a great experience with Cubic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This program is fairly easy to use, but the Program Support from Frey and Company is outstanding.

Cons:

Sometimes there is more than I need, since we are a small Village.

Reasons for choosing CUBIC

Frey and Company Support!

Stephanie M.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Reviewed March 2021

Cubic is a yes for me

My experience with the Cubic is Wonderful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our Water association uses Cubic as our billing system. Cubic is an easy system to navigate and makes bill and statement printing easy. if customers have any questions about their bill I'm able to find the answers easily and quickly. Customer service is always excellent.

Cons:

The updates have to be loaded twice sometimes.

Shelley W.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Reviewed April 2021

CUBIC Review

My overall experience has been excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy CUBIC is to use the most. Navigating through the different screens and options makes answering customer questions so simple. Everything is very clear.

Cons:

I have yet to find anything I dislike with CUBIC.

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