El Dorado Utility Billing 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if El Dorado Utility Billing is right for your organization?

Our Utility Billing Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

El Dorado Utility Billing

4.3

(78)

Pricing

Starting at $95.00 per month

About El Dorado Utility Billing

El Dorado designed for mid to small utility providers billing between 300-3000 meters. Our all-inclusive solution offers a cloud-based customer and bill payment portal giving billers full control over the entire billing process.

We offer cost saving features like ebilling, SMS messaging alerts for new bills, reminders and general notifications. With our integrated Intuity secure customer portal your customers have access to all current and past bills, can pay by phone, tablet or pc one time or register for auto-pay.

Transition to our platform is simple and easy we do all the services to migrate from the current billing system to El Dorado. We can have you up and running in days or weeks where competitive systems takes months or years.

The solution is used by over 400 utility companies around the world for billing and collections by water, natural gas, electric companies and property management firms. It is built on open standards to interface with all meters and billing systems. Support is offered over the phone and via email.

Call us today for your FREE trial software - you will glad you made the call.

El Dorado Utility Billing Screenshots

El Dorado Utility Billing Pricing and Plans

Starting price: $95.00 per month

Free Trial

Free Version

Basic Software License

$1,295.00

flat rate, one time

No plan information available

Monthly Subscription

$95.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

El Dorado Utility Billing Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of El Dorado Utility Billing
Accounting
ACH Payment Processing
Activity Dashboard
Alerts/Escalation
Automatic Backup
Billing & Invoicing
Billing Rate Management
Commenting/Notes
Communication Management
Contact Database
Customer Database
Customizable Reports
Customizable Templates
Database Support
Document Management
Electronic Payments
For Electricity
For Natural Gas
For Trash
For Water
Historical Reporting
Maintenance Scheduling
Metered Billing
Mobile Access
Payment Reminders
Printing Services Integration
Real-Time Reporting
Recurring/Subscription Billing
Third-Party Integrations
Usage Tracking/Analytics
User Management
Workflow Management
Workforce Management

El Dorado Utility Billing Integrations

QuickBooks Online Advanced

Worldpay for Enterprise

Badger Maps

Elavon

Microsoft Outlook

Sensus BPM Online

El Dorado Utility Billing User Reviews

Overall Rating

4.3

Ratings Breakdown

45%

42%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.5

Functionality

4.0

Jodylynne J.

Verified reviewer

Real Estate

2-10 employees

Used monthly for free trial

Review source

Reviewed April 2019

Easy to use and understand, didn't take long to learn.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked that it was easy to learn and I was able to start processing things quickly without much assistance from anyone else. It had many user friendly options built in and was able to utilize the programs features without any issues.

Cons:

I got lost a little from time to time but easy figured it out and was okay after watching a few YouTube videos.

Vendor Response

Thank you Jodylynne - please let us know if there is anything we can do for you.

Replied April 2019

Gwen J.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Secretary

Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Cons:

That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Vendor Response

Gwen we appreciate your feedback and comments. I am sure you can understand the world of technology is constantly evolving and we do everything possible to keep our software up to date with the latest security patches and feature updates. We try everything we can do to keep our cost low and competitive. Unfortunately, we have to pass on the costs for our support staff, product enhancements and security updates to our customers. The benefit is you have a system that is supported with a first class team of professionals, you have a reliable, easy to use and fully functional billing system. We will certainly be glad to train you and your staff on the operation of the software so you can rest assure we are here to help. I will have someone from our customer service team reach out to you.

Replied March 2019

Sandra A.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Sandy's review

Overall I feel it is a good product, there have been issues when we have added different options such as ACH, and most recently Radio Read, but they have all been taken care of.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The last upgrade done to the program was wonderful. It was one little thing, you can scroll on the Account Manager screen, chose a person, then when you return to the screen it stayed in the same place. There are many options when sorting your Account Manager Screen, very handy.

Cons:

I feel the help screen could explain a bit better, such as, when reading a topic it tells you how to do the function but doesn't go on to explain what to do if it that doesn't work. I guess that is where customer service team comes in.

Vendor Response

Thank for the review Sandra, we appreciate your comments on the ability to search and sort customers in your database as well as the integration to your ACH and radio reading provider. As for the help guide we are doing custom video recordings specific to your configuration so maybe that's a better option for you them reading the manual.

Replied October 2020

Carol K.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Marland City Clerk/Treasurer

See the above comments I made I think that pretty well sums it all up. Overall it's a good system!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Payroll I use every 2 weeks and its very user friendly I've never had any trouble entering the data with the ease of the time frame needed and accuracy.

Cons:

The manual ugh! To me its very hard to understand. It leaves out the important steps that have to be taken to complete the task. It's vague to the details that your supposed to understand. I had 1 month of training on El Dorado before being left to do all the duties involved in my daily job. I found it easier to make my own manual with the steps I took to complete the task. I'm still making some revisions to my notes so that when and if I'm not elected to this position in April of this year, the person coming in will at least have my manual to follow so it should be easier for them from the start.

Vendor Response

Hello Carol - We appreciate the high ranking on the ease of use of the software and the customer support. We can certainty help you with a customized workflow guide to help with your billing . We do try to keep the manual up to date and there is so many features and topics to cover so sometimes it's a bit overwhelming. We are always here to help so if you ever get stuck please give us a call.

Replied October 2020

John J.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Go for the full gammit

Human error is the #1 problem in utility billing. Whether it be from the meter reader or the data entry person mistakes happen; By utilizing Easy Reader and allowing it to interface with v10 those errors are almost completely gone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reporting of v10 is so much better than v9. The ability to communicate with add on software is great. Having a portal where employees can make payments online is a great way to adjust to the COVID curve. By utilizing the portal, I am able to save $500 monthly in credit card fees as the customer now pays the convenience fee.

Cons:

I would like to scroll through account manager.

Reasons for choosing El Dorado Utility Billing

Individually, pricing was higher than the package deal offered by Creative. The fact Creative created all of the software they sell ensures proper communication between them.

Vendor Response

John thank you for your review and kind comments. Every customer is important to us and we appreciate your business. We are pleased your utilizing all the features of El Dorado and our Intuity customer portal. We will keep innovating and improving so we can stayahead of the technology changes.

Replied July 2020

Jeanne M.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

El Dorado Utility Billing Software

I love the program and don't think I could run my business without it. I have always experienced wonderful customer service from the wonderful people connected to this company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do the bookkeeping for three small mutual water companies and this software allows me to switch between companies rapidly. It is easy to use and meets all my needs for billing and record keeping.

Cons:

I have an older version of the program and it uses separate software (Crystal Reports) to compile reports. On this version, reports are not as easy to customize as I would like, but I'm sure that has improved in newer versions of the El Dorado Utility Billing software.

Reasons for choosing El Dorado Utility Billing

The price was reasonable and they offered to convert my data from the program I had been using into the El Dorado database.

Reasons for switching to El Dorado Utility Billing

The program I had been using was not being supported for newer Windows operating sytems.

Vendor Response

Jeanne - Thanks for the great review, we are glad the El Dorado program is working well for you and appreciate your business.

Replied November 2020

Akenya R.

Used daily for more than 2 years

Review source

Reviewed March 2018

My experience with the software has been good; however I would love to see some improvements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Cons:

1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile. 2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see. 3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements. 4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement. If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.

Diana H.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Utility Billing Review

We are definitely happy with the Software and the support...although I wish we could call later in the day - due to time differences we may not get an answer during our working hours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of entering payments, adding new accounts. Reports. The support we get when we have the craziest questions!

Cons:

When I enter payments, the last account entered does not remain on the screen. Instead it reverts to the very first account that was entered in that batch. I would like more flexibility in reports. And I would like to have the capability of totaling out a deposit when I am finished posting payments so the program would automatically go to the next batch. This is the most frustrating aspect---forgetting to number my batches.

Vendor Response

Thank you Diana, we have a new version of El Dorado that will address your concern regarding entering payments. Our sales team will reach out to schedule a demo with you.

Replied March 2019

Jane J.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

El Dorado Software Review!!

Eldorado is a great company, they know the ins / outs of the billing world and are able to assist you with any of your needs or requirements. The system / team members are very flexible when it comes to making things happen for you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software system itself is very user friendly, easy to adapt to your billing needs and easy to follow and set up customers for billing utilities. Having the on-line availability for customers to pay is a great feature also. The customer service is always there and available to assist in whatever it is.

Cons:

I have not found anything I dislike about the software in over 15 years.

Reasons for choosing El Dorado Utility Billing

pricing was a key factor, but the availability and the accessibility of the software system itself is great to work with.

Vendor Response

Thank you Jane we appreciate the great review and feedback. We have enjoyed working with you over the years.

Replied October 2020

Layne B.

Verified reviewer

Utilities

2-10 employees

Used daily for less than 2 years

Reviewed February 2022

Always amazed at the capabilities of the El Dorado Utility Billing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Reports that I need for the Board of Water Commissioner's

Cons:

I do not have an answer. I am very satisfied with the software

Reasons for switching to El Dorado Utility Billing

El Dorado met the needs of the Palmer Water District

Vendor Response

Layne thank you for the great feedback on our customer service and El Dorado product. Yes, the product does have a great deal of easy-to-use features that our customers can take advantage of. We really appreciate your being a customer and your business. If you need any help in the future, we are always available to assist.

Replied February 2022

Showing 1 - 10 of 78 Reviews

See All Reviews