MuniBilling 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MuniBilling

4.7

(54)

Pricing

Starting at $1,200.00 per month

About MuniBilling

MuniBilling is a utility billing solution for governments and private utility providers. It offers features such as a customer portal, online payments and meter integration. The solution allows users to give access to customers, so they can check their monthly usage and account history.

In the system, users can distribute documents, receive customer service requests and take payments from customers through a web portal. Users can also create and track service orders and keep records of conversations with customers. Customers can also set up monthly automatic payments.

MuniBilling allows users to set up workflows for the most frequently performed tasks. It has a built-in ratio utility billing system (R.U.B.S). Users can create and track pay plans for customers with outstanding balances and can generate late fees for delayed payments based on pre-set parameters.

MuniBilling integrates with accounting solutions, meter reading modules and geographic information system applications. Pricing is per month with a one-time setup fee. Support is offered via phone and email.

MuniBilling Screenshots

MuniBilling Pricing and Plans

Starting price: $1,200.00 per month

Free Trial

Free Version

Basic

$1,200.00

per month

No plan information available

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MuniBilling Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of MuniBilling
Accounting
ACH Payment Processing
Asset Lifecycle Management
Billing & Invoicing
Data Capture and Transfer
Demand Forecasting
Electronic Payments
For Electricity
For Natural Gas
For Trash
For Water
Invoice Creation
Invoice History
Invoice Processing
Metered Billing
Mobile Access
Online Invoicing
Payment Processing
Real-Time Reporting
Recurring Invoicing
Recurring/Subscription Billing
Third-Party Integrations
Workforce Management

MuniBilling Integrations

Sage Accounting

QuickBooks Online Advanced

Quicken

MuniBilling User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

20%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.9

Functionality

4.5

Danielle J.

Verified reviewer

Utilities

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

First Class Service

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The customer service during the switch was absolutely fantastic. We were able to get in touch with support many different ways whenever we needed it. The program is so intuitive and the features just make sense. It almost feels like it was customized just for us!

Cons:

The transition took a lot of very detailed data gathering and review, but this is to be expected when making a switch of this magnitude. However, they staff at Munibilling were so helpful and patient. Any hiccups were fixed willingly and in a very timely manner. I really have nothing negative to say.

Reasons for switching to MuniBilling

Quickbooks is great for our bookkeeping, and we still use it for those tasks. However, with our growing customer database we needed a software that was more intuitive and flexible for customer service feature needs.

Jeffrey W.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2020

Third transition in two years

Our community was half way through conversion to AMI by Fathom when they shut down. We cobbled things together while seeking a new billing platform, and switched to MuniBilling immediately following the end of a quarterly billing cycle. That gave MuniBilling less than 3 months to complete and test the transition. Fathom left us with a lot of messed up accounts that we were unable to untangle, and it was costing us a lot of missed revenue. While we still had a few small issues when we printed bills through MuniBilling, the vast majority of the garbage had been magically corrected.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unlike our previous platforms which used modified financial architecture, MuniBilling was constructed from the ground up as a utility billing platform. It is much easier to use and intuitive. We have just completed our first bill run so we still have a lot to learn but our team can operate the platform successfully without days in training sessions or 4" binders filled with processes and screen shots.

Cons:

We miss a couple of features from our last platform, particularly the ability to see the meter settings within the account read history. But MuniBilling is always seeking feedback on how to improve the system and their engineering team is looking at modifications to incorporate in future updates. This is not a "take it or leave it" relationship.

Reasons for choosing MuniBilling

MuniBilling gave us the lowest cost option among those we investigated, and they had the very best references. The customers we spoke with could not say enough about how their team made it a relatively painless and highly successful transition. Our experience was exactly the same. Also, MuniBilling has a history of not losing clients. I certainly expect we will be with them for a very long time.

Reasons for switching to MuniBilling

Our prior platform was the vendor for Fathom. Their customer service was great and they were very supportive given the situation we were in. But it was geared toward huge utilities and without Fathom's staff to operate it we found it to be more complex and time-consuming to operate than needed for our relatively small utility. They also required a multi-year contract which, having just been thrown into the fire by Fathom's sudden collapse, made us uncomfortable.

Larry S.

Used daily for more than 2 years

Review source

Reviewed February 2018

On a downhill spiral! I'd like to withdraw my previous 5 star review from 2013.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I left an outstanding review of this product in 2013 after having used it for 1 year, however. The product remains a very inexpensive solution to billing. Daily usage and routine tasks remain easy to operate. Integration with the online payment processor which MuniBilling requires us to use is trouble free, however. For the most part, the system works without a need for customer support, however

Cons:

Now for the howevers.Control of MuniBilling has apparently been sold to investors who seem to have no direct knowledge of billing software or of utility systems in general. Where we once could contact the owner/developer on his cell phone, we currently have no knowledge of who is commanding the ship, or whether we will even receive a response to a customer support ticket. Originally, the developer was making almost weekly improvements to the system, adding this or that. We could even ask for customization if desired. Now, afte r 6 year's of use, the company has apparently grown to the point that everything is just shoved down our throats. I requested that a 3 word phrase on our bills be changed to the same 2 word phrase which had previously been used , and was told that it wasn't possible. 2 days ago we received an email telling us that MuniBilling's payment provider was discontinuing all utility's ability to accept integrated phone / field-entered credit card payments for security compliance reasons. This change was going to take place in less than 2 weeks and we were warned that we should get the word out to our customers quickly for a easy transition. When I called the payment provider, the rep knew nothing about any such change. They are setting us up a new card processing account, separate from MuniBilling's account. The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend.

Pauline B.

Facilities Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Stall billing

We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time. When he moved on, the other one took over and didn't miss a beat. I have always been very, very happy with the service and appreciate all the help that we have received. I look forward to working with him more as we continue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have a very specific and unusual need for billing. We operate a thoroughbred training facility and we rent by both stall and barn. There is a wide variety of billing accounts that come into play throughout the month. When we needed a desperate upgrade from a previously customized program to something else that would work for our needs, MuniBilling provided us with the ability to customize and create something that carried the same elements as what we used previously.

Cons:

Because we were trying to keep it as similar as possible to a previous program, there are several parts that require individual processes to complete. While this is not difficult, it does create more opportunity for human error to mess with the system and no way to fix other than an adjustment. I wish it had a better editing option.

Brigette G.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Village of Perrysville Review about MuniBilling software

My overall experience with MuniBilling has been wonderful. The support team has always treated me with the upmost respect. Whenever I need help there has never been an occasion that it has taken more than an hour to get the help I need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the software because it is very user friendly. When I started using the software a year ago I had no idea what I was doing. I have been using it a year now and I very seldom have to call support for help. When I do call for support the support team is very patient, they always guides me through what I have to do step by step, and they explain what I am doing. I love the reports I am able to print out to let me know past due balances and totals year to date. I cannot express enough on how user friendly the software is. The tabs at the top of each page really help you to know where you have to go to make changes.

Cons:

There is not anything that I have found so far that I do not like about the software.

Patricia N.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Excellent customer service

I requested a new group of customers added by MuniBilling instead of adding them one at a time myself. The team got them entered correctly and on time, with minimial imput. It saved me many hours of work and is greatly appreciated!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service is very responsive and easy to contact. I get a person on the phone whenever I call, and have a dedicated Account Manager. If the rep isn't available the individual that answers the call is very capable of answering my questions or helping me with any issue. Great service and good software product.

Cons:

The instruction manual could be more comprehensive, or have instructional videos available.

Christine J.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

MuniBilling and The Village

This keeps all the billing complete in one place, very user friendly, and organized. Customer support is amazing and very easy to work with. Big Plus!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The access to customer service as needed - such a great group of people!

Cons:

Billing component updates. This seems to be the most tedious but nessary task.

Reasons for choosing MuniBilling

This decision was made before I started with the municipality, however, I am grateful for the opportunity to use it as it saves tons of time.

Amanda B.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Latah County Solid Waste Department

The customer support service is outstanding.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The accuracy of the software, it is easy to use and dependable. The programmers are willing to modify reports as requested or needed.

Cons:

Some of the reports can be confusing, the statement and invoice printing could be improved for customer understanding.

Reasons for choosing MuniBilling

To have the program designed specifically for the government department needs.

Reasons for switching to MuniBilling

Implemented new billing procedures.

Brent V.

Utilities

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2019

Excellent solution for Multi-Family Property utility billing!

This is a highly capable utility billing product with great functionality, ease of use and strong customer support. We came onboard with MuniBilling in 2018 and it's been a smooth transition every step of the way, thanks to their outstanding staff and customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This cloud-based product is very user-friendly and works exceptionally well for us to bill utilities across numerous apartment communities. We reviewed a number of different products before we selected MuniBilling and are certain that we made the right choice. It's capable of handling a variety of complex rate structures and all of the unique aspects associated with billing Multi-Family properties. In addition, their customer support team has been fantastic and there for us every step of the way!

Cons:

As with all 'off the shelf' products, there are some limitations on customization and configuration. With that being said, we haven't encountered anything that we haven't been able to work around.

Sabrenna C.

Verified reviewer

Utilities

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

munibilling review

We have had an amazing experience with Munibilling in the process of going live! [SENSITIVE CONTENT HIDDEN] have been amazing! Any time we have questions, they go above and beyond to make sure that we understand everything! What usually is supposed to be a 20 minute phone call turns into an hour phone call most of the time because they are being so thorough. I highly recommend this company! Thank you for all of your help to the whole team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a huge upgrade compared to the old company that we used! It is way more accurate when it comes to pulling the correct usage, so the customers get billed correctly.

Cons:

We have not had any problems so far. There were a couple things that had to be corrected but it is just a small bump in the road compared to what we have dealt with in the past.

Reasons for switching to MuniBilling

The company we had before wasn't working properly, and as far as I know, never did. There were several people that had more usage than they were supposed to have on a base bill which is 1,000 gallons or less but were still getting charged a base bill, so therefor we were losing money, which is a problem in itself.

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