MuniBilling 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MuniBilling

4.7

(54)

Pricing

Starting at $1,200.00 per month

About MuniBilling

MuniBilling is a utility billing solution for governments and private utility providers. It offers features such as a customer portal, online payments and meter integration. The solution allows users to give access to customers, so they can check their monthly usage and account history.

In the system, users can distribute documents, receive customer service requests and take payments from customers through a web portal. Users can also create and track service orders and keep records of conversations with customers. Customers can also set up monthly automatic payments.

MuniBilling allows users to set up workflows for the most frequently performed tasks. It has a built-in ratio utility billing system (R.U.B.S). Users can create and track pay plans for customers with outstanding balances and can generate late fees for delayed payments based on pre-set parameters.

MuniBilling integrates with accounting solutions, meter reading modules and geographic information system applications. Pricing is per month with a one-time setup fee. Support is offered via phone and email.

MuniBilling Screenshots

MuniBilling Pricing and Plans

Starting price: $1,200.00 per month

Free Trial

Free Version

Basic

$1,200.00

per month

No plan information available

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MuniBilling Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of MuniBilling
Accounting
Accounting Integration
ACH Payment Processing
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
API
Asset Lifecycle Management
Auditing
Audit Trail
Backup and Recovery
Billing & Invoicing
Billing Portal
Billing Rate Management
Bulk Send
Client Portal
Commenting/Notes
Communication Management
Contact Database
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customizable Branding
Customizable Fields
Customizable Invoices
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Import/Export
Demand Forecasting
Dispatch Management
Document Management
Dunning Management
Dynamic Pricing
Electronic Payments
For Electricity
For Natural Gas
For Trash
For Water
Historical Reporting
Incident Management
Invoice Creation
Invoice History
Invoice Processing
Maintenance Management
Metered Billing
Mobile Access
Monitoring
Multiple Payment Options
Online Invoicing
Payment Processing
PCI Compliance
Printing Services Integration
Real-Time Analytics
Real-Time Reporting
Recurring Invoicing
Recurring/Subscription Billing
Tax Calculation
Third-Party Integrations
Usage Tracking/Analytics
User Management
Workforce Management

MuniBilling Integrations

Sage Accounting

QuickBooks Online Advanced

Quicken

MuniBilling User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

20%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.9

Functionality

4.5

Mike C.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Excellent Customer Service

The software serves our needs in utility billing well. The differentiator between them and others lies in the customer support. Our Account Manager, [SENSITIVE CONTENT HIDDEN], is attentive, friendly, and seemingly always available to help us accomplish our goals.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Customer Service Experience was excellent.

Cons:

I have no complaints. The software performs well.

Virginia A.

Verified reviewer

Government Administration

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2022

Great service

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Assistance and accuracy very hands on and managable

Cons:

All good nothing to complain about…….. Personnel is great

Reasons for choosing MuniBilling

Easy to learn

Reasons for switching to MuniBilling

More simplified

Vendor Response

Thank you for the review Virginia! We're so glad you love the software.

Replied July 2022

Judi R.

Government Administration

2-10 employees

Used other for less than 2 years

Review source

Reviewed February 2019

Review for MuniBilling

The customer service was very helpful. Maybe because of it being the first time there were alot of errors on the registers. The bill seemed to be correct except for a few.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the software. I like the setup of the billing. Very easy to read and understand.

Cons:

I liked the software. It is hard to say what I didn't like.

Mark D.

Verified reviewer

Utilities

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

One Year Update

The system integrates with AMR/AMI and Sensus very well. We manage Electric, Water/Sewer and NGas systems all through metered use and Solid Waste through fixed charges and MuniBilling performs beautifully. The best thing about the system is the people the take care of the customers. Systems mean nothing without strong people behind them. The front line person and their ability and attitude reflect on the entire organization and the team at MuniBilling is first class.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Powerful Adaptable User Friendly

Cons:

None.

Reasons for switching to MuniBilling

End of useful life for ACS

Benjamin G.

Verified reviewer

Environmental Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

MuniBilling - The Standard for Efficiency and Enhanced Service

We were able to improve our field service thanks to the improved software, excellent customer service reps, and overall improvement associated with MuniBilling's full service option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The efficiency and realized cost savings that the software and full-service option from MuniBilling provided to my company, our clients, and the customers we serve on behalf of our clients.

Cons:

No cons associated with the software or the switch from in-house CS&B to MuniBilling's full service.

Beth C.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 6 months

Review source

Reviewed January 2020

MuniBilling saved the day for the City of Arcadia!

Our former Utility Billing company notified us on November 12, 2019 that they were going our of business with an effective end date of November 30, 2019. MuniBilling worked with us and had our data converted had us up and running on the MuniBilling software on December 2, 2019.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use. We have a busy office and having all the appropriate things on one screen for easy access is very important.

Cons:

We are still in the very early stages (less than two months) with MuniBilling. There are not a lot of issues with it, mostly just things that are different from the software we are used to. They listen to our suggestions and make any changes they are able to.

Reasons for choosing MuniBilling

MuniBilling was the company who offered us all the pieces of billing we needed: CIS Software; billing; printing of bills; and a customer call center. They were the only company who said they could get us up and running quickly. AND THEY DID!

Reasons for switching to MuniBilling

Fathom went out of business

Rhoda` R.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Good product.

I came in last June not know anything about the software. I feel now that I can do anything I need to with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

user friendly, easy to use. I was able to fine the customer, change information, leave note and reminders.

Cons:

I don't have any for what I use it for. We have had to come up with an excel file for collections, that would not give us what the collections company wanted. so, we had to paid to create one.

Reasons for switching to MuniBilling

new job

Heather M.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

WONDERFUL!

Fantastic customer support. Was able to talk me threw the entire process I needed. ALWAYS willing to help!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simple to use!! Totally new user and I have found this system fantastically easy

Cons:

Have not found anything I don't like about this software!.

Maureen K.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, we needed a new billing company and Munibilling was referred to us. Price is affordable for our small company. Questions are answered in a timely manner.

Cons:

There is nothing that we don't like about this program.

Deborah E.

Verified reviewer

Government Administration

201-500 employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Munibilling

I love the fact that anytime I have a problem and call our rep he is on it, and if he isn't available he gets back to me as soon as possible,or someone always try to help, the ease of the software, the fact that customer can pay on line and set up auto pay, the system run quick, i also like i can have more then one session open its helpful when running reports and customer comes in to make a payment

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I can now generated the invoices and put the late fees on and don't have to call and remind someone every month.

Cons:

this doesn't applied to me, as of today I have no negative/cons things to say about this software

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