Rural Billing 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Rural Billing

4.9

(57)

Pricing

Starting at $2,550.00 one time

About Rural Billing

Rural Billing is a utility billing solution for small utility companies in rural areas. The solution allows users to create customer profiles and set up tariff plans. Users can create multiple rate plans based on a combination of services offered, and they can change plans when required.

Rural Billing interfaces with major meter vendors like Sensus, Neptune, Mueller, Master Meter and more. Key features like electronic billing and online payments are offered. The solution allows users to add as many customers as needed. It is compatible with many meter-reading programs.

Pricing is based on the number of customers serviced. Support is offered via email and phone.

Rural Billing Screenshots

Rural Billing Pricing and Plans

Starting price: $2,550.00 one time

Free Trial

Free Version

Basic

$2,550.00

flat rate, one time

No plan information available

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Rural Billing Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of Rural Billing
ACH Payment Processing
Billing & Invoicing
Commenting/Notes
Electronic Payments
For Electricity
For Natural Gas
For Trash
For Water
Historical Reporting
Metered Billing
User Management

Rural Billing User Reviews

Overall Rating

4.9

Ratings Breakdown

89%

11%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.7

Chris L.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Rural billing have to have

We love everything about rural billing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate. And the customer service has been great.

Cons:

Haven't found anything g that stands out

Reasons for switching to Rural Billing

The old billing software was terrible!

Monica B.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Great Product

This is a fantastic program for our small community's water billing program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use of this program. I got thrown into the program with no training or assistance, and it was very easy to at least get started.

Cons:

I don't like that you cannot look up work orders for each specific account. You have to go through every work order you created to find it

Vendor Response

Thanks for your review, Monica! As per our phone conversation, you can search for workorders, on the workorder screen, by account number, name, address or workorder number. As you suggested, we will look at adding a feature that would allow you to see the workorders for the account currently being viewed on the accounts screen. Thanks for your feature suggestion.

Replied December 2020

Stephen P.

Used unspecified for unspecified

Review source

Reviewed January 2016

I have had a good experience with the software.

Most features are good but there are a couple that could be somewhat different. Meter changes and readings are a big concern here. Changing out meters and entering new readings are impossible if we are reading to do billing.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Thank you for your review! Meters and their associated readings may not be changed if the information has been sent into the field to be read via handheld/AMR. This ensures the information remains consistent between the main system and handheld/AMR. Once the readings have been pulled into the main system, or the reading assignment cancelled, the information can be modified as desired.

Replied February 2017

Priscilla H.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Water Mngr.

Great features and willing to assist and make improvements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and customer service assistance immediate response.

Cons:

none to mention everything is working as it should

Alisa H.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Municipal Government Water Billing Software and Support Review

Rural Billing has been a great tool for us regarding our water billing. We are a small town with about 600 water customers. We are a staff of two. Town Clerk & Deputy Clerk. With Rural Billing and our radio transponder meters programs we have our billing process down to a one day operation. Posting payments, adjusting accounts, etc. Is very easy. The Redline Data Support Group have been awesome to work with. Haven't had a problem yet they couldn't solve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very easy to use and most of it is self explanatory or has help drop downs to explain things.

Cons:

I can't really come up with anything that I dislike.

C. Darren R.

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2017

Rural Billing is by far the most user friendly software we have seen when comparing to others.

All the current technology available, with respect to software itself, but mostly customer service. We get any/all updates when they become available, but we get timely customer service which I like. If there ever is a problem, we simply e-mail Rural Billing, and usually within a few hours we receive a response indicating when and how it will be resolved. I don't ever remember having to beg for help, which is nice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is simple, and easy to use, with account information quickly accessed. There are no needless screens or info to navigate thru when analyzing customer inquiries.

Cons:

The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints.

BRENDA C.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed February 2011

MY JOB- MADE EASIER

110 %.....Would recommend to everyone.....As close to a perfect program as you can get.....

Ratings Breakdown

Ease of use

Customer support

Pros:

Nothing negative about Redline. Easy to use, even for a computer illiterate person .Every report you can think of .. space for additional info... such as spouse, mate, SS #, drivers license, etc. Handhelds are great .They alert you if reading seem to be out whack. Messages can be entered..example .. BAD DOG, etc. Billing easy & fast. .. by account #, zip code, etc. Entering new customer - a breeze. Refunding deposits simple. Entering pmts, easy. Mistake made...easily fixed. Wrong ck # can be fixed. Adj. can't be made without an explanation... Really like this feature. Redline is a secure system. If I need help (which, sometimes is often) I email Eric & have a response or a call shortly. Make a mistake, Eric fixes them or tells me how to fix . I need something not in the program & it will benefit others, he will try to incorporate it into the program. I LOVE THIS PROGRAM. HIGHLY RECOMMEND IT .Feel free to email me.

Cons:

The only con I can think of, is that all water system don't have Redline. If we were all linked together perhaps we could catch all the customers owing money that move to another water system or put the water in someonelse's name. Or maybe we're the only system that happens to....ha

Mary Lou H.

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2018

Very user friendly.

It helps me manage my water utility with billing, reports, usage, etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When I started in my position as city clerk, the program was already in place. I had nobody to train me so I virtually self taught myself. It is very easy to use. The customer service is very good. They respond right away and solve any issues that you may have.

Cons:

When you post a payment that is more than the balance due it has a pop up that asks you if you are sure, but really it's a good thing because it prevents errors.

Kathy K.

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

difficulty in coordinating communication between two programs.

The ability to up grade and to modernize to adapt to our changing needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has continued to upgrade and evolve to be compatible with more meter reading programs, The technical support service I received went above and beyond the call of duty.

Cons:

It took a little bit of time to find out we do not require a bridge for the programs to communicate.

Donna A.

Verified reviewer

Government Relations

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

TOS - Sewer