Rural Billing 2026: Benefits, Features & Pricing

Wondering if Rural Billing is right for your organization?

Our Utility Billing Software selection experts can help you in 15 minutes or less.

On this page

Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Rural Billing

4.9

(58)

Pricing

Starting at $2,850.00 one time

About Rural Billing

Rural Billing makes utility management simple, affordable, and stress-free. Designed for small to mid-sized utilities, it grows with your business while keeping billing easy to handle. Whether you manage water, gas, or electric services, Rural Billing supports metered, tiered, and flat-rate charges—all in one place. It integrates seamlessly with leading meter brands like Badger, Sensus, Neptune, Mueller, and Master Meter. Plus, you can add eBilling and a convenient online payment portal at no extra cost to your utility.

Wondering if Rural Billing is right for your organization?

Our Utility Billing Software selection experts can help you in 15 minutes or less.

Rural Billing User Interface

Popular Rural Billing Alternatives

Main Product

Rural Billing

4.9

(58)

Ratings Breakdown

4.86Ease of use
4.81Value for money
4.95Customer support
4.70Functionality

Pricing

Starting at $2850.00 one time

Get Price

Alternative Product

Submeter Billing

4.6

(54)

Ratings Breakdown

4.57Ease of use
4.51Value for money
4.78Customer support
4.46Functionality

Pricing

Starting at $100.00 per month

Get Price

Alternative Product

Heartland Payments+

4.3

(132)

Ratings Breakdown

4.36Ease of use
3.97Value for money
4.14Customer support
4.30Functionality

Pricing

Available upon request

Get Price

Alternative Product

ExpenseLogic

4.8

(31)

Ratings Breakdown

4.68Ease of use
4.58Value for money
4.69Customer support
4.57Functionality

Pricing

Available upon request

Get Price

Alternative Product

Zego

4.5

(81)

Ratings Breakdown

4.56Ease of use
4.53Value for money
4.32Customer support
4.56Functionality

Pricing

Available upon request

Get Price

Alternative Product

EnergyCAP

4.7

(132)

Ratings Breakdown

4.56Ease of use
4.61Value for money
4.83Customer support
4.53Functionality

Pricing

Starting at $5000.00 per year

Get Price

Rural Billing Pricing and Plans

Starting price: $2,850.00 one time

Free Trial

Free Version

Basic

$2,850.00

flat rate, one time

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Rural Billing Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of Rural Billing
ACH Payment Processing
Billing & Invoicing
Commenting/Notes
Electronic Payments
For Electricity
For Natural Gas
For Trash
For Water
Historical Reporting
Metered Billing
User Management

Rural Billing User Reviews

Overall Rating

4.9

Ratings Breakdown

90%

10%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.7

Don H.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Town Clerk

I t has been a good product for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Easy to update. Selection of reports available.

Cons:

I do not have any negative remarks for the software.

Reasons for switching to Rural Billing

Excel outdated

Chris L.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Rural billing have to have

We love everything about rural billing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate. And the customer service has been great.

Cons:

Haven't found anything g that stands out

Reasons for switching to Rural Billing

The old billing software was terrible!

Stephen P.

Used unspecified for unspecified

Review source

Reviewed January 2016

I have had a good experience with the software.

Most features are good but there are a couple that could be somewhat different. Meter changes and readings are a big concern here. Changing out meters and entering new readings are impossible if we are reading to do billing.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Thank you for your review! Meters and their associated readings may not be changed if the information has been sent into the field to be read via handheld/AMR. This ensures the information remains consistent between the main system and handheld/AMR. Once the readings have been pulled into the main system, or the reading assignment cancelled, the information can be modified as desired.

Replied February 2017

Monica B.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Great Product

This is a fantastic program for our small community's water billing program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use of this program. I got thrown into the program with no training or assistance, and it was very easy to at least get started.

Cons:

I don't like that you cannot look up work orders for each specific account. You have to go through every work order you created to find it

Vendor Response

Thanks for your review, Monica! As per our phone conversation, you can search for workorders, on the workorder screen, by account number, name, address or workorder number. As you suggested, we will look at adding a feature that would allow you to see the workorders for the account currently being viewed on the accounts screen. Thanks for your feature suggestion.

Replied December 2020

Priscilla H.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Water Mngr.

Great features and willing to assist and make improvements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and customer service assistance immediate response.

Cons:

none to mention everything is working as it should

Alisa H.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Municipal Government Water Billing Software and Support Review

Rural Billing has been a great tool for us regarding our water billing. We are a small town with about 600 water customers. We are a staff of two. Town Clerk & Deputy Clerk. With Rural Billing and our radio transponder meters programs we have our billing process down to a one day operation. Posting payments, adjusting accounts, etc. Is very easy. The Redline Data Support Group have been awesome to work with. Haven't had a problem yet they couldn't solve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very easy to use and most of it is self explanatory or has help drop downs to explain things.

Cons:

I can't really come up with anything that I dislike.

C. Darren R.

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2017

Rural Billing is by far the most user friendly software we have seen when comparing to others.

All the current technology available, with respect to software itself, but mostly customer service. We get any/all updates when they become available, but we get timely customer service which I like. If there ever is a problem, we simply e-mail Rural Billing, and usually within a few hours we receive a response indicating when and how it will be resolved. I don't ever remember having to beg for help, which is nice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is simple, and easy to use, with account information quickly accessed. There are no needless screens or info to navigate thru when analyzing customer inquiries.

Cons:

The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints.

BRENDA C.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed February 2011

MY JOB- MADE EASIER

110 %.....Would recommend to everyone.....As close to a perfect program as you can get.....

Ratings Breakdown

Ease of use

Customer support

Pros:

Nothing negative about Redline. Easy to use, even for a computer illiterate person .Every report you can think of .. space for additional info... such as spouse, mate, SS #, drivers license, etc. Handhelds are great .They alert you if reading seem to be out whack. Messages can be entered..example .. BAD DOG, etc. Billing easy & fast. .. by account #, zip code, etc. Entering new customer - a breeze. Refunding deposits simple. Entering pmts, easy. Mistake made...easily fixed. Wrong ck # can be fixed. Adj. can't be made without an explanation... Really like this feature. Redline is a secure system. If I need help (which, sometimes is often) I email Eric & have a response or a call shortly. Make a mistake, Eric fixes them or tells me how to fix . I need something not in the program & it will benefit others, he will try to incorporate it into the program. I LOVE THIS PROGRAM. HIGHLY RECOMMEND IT .Feel free to email me.

Cons:

The only con I can think of, is that all water system don't have Redline. If we were all linked together perhaps we could catch all the customers owing money that move to another water system or put the water in someonelse's name. Or maybe we're the only system that happens to....ha

Mary Lou H.

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2018

Very user friendly.

It helps me manage my water utility with billing, reports, usage, etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When I started in my position as city clerk, the program was already in place. I had nobody to train me so I virtually self taught myself. It is very easy to use. The customer service is very good. They respond right away and solve any issues that you may have.

Cons:

When you post a payment that is more than the balance due it has a pop up that asks you if you are sure, but really it's a good thing because it prevents errors.

Kathy K.

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

difficulty in coordinating communication between two programs.

The ability to up grade and to modernize to adapt to our changing needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has continued to upgrade and evolve to be compatible with more meter reading programs, The technical support service I received went above and beyond the call of duty.

Cons:

It took a little bit of time to find out we do not require a bridge for the programs to communicate.

Showing 1 - 10 of 58 Reviews

See All Reviews