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Updated December 14, 2025
Covetrus Impromed vs Shepherd: Which is best for you?
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Starting Price
$5,000.00
one time
$299.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Appointment Scheduling
4.23
Prescription Processing
4.08
Billing & Invoicing
3.99
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Payment Processing
5.0
Live Chat
4.83
Appointment Scheduling
4.80
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Integrations
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Pros / Cons
- Good older program - needs to be upgraded to be more efficient and time sensitive for the fast pace of veterinary operations
- No upgrades- never had customer service when there were issues - we could go days of it not working correctly in our clinic with no call backs
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- It also integrates SMS texting and allows the comm's to be easily inserted into the patient file.
- Occasional issues with speed/performance, the continuous updates create integration issues for us.
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Ease-of-Use
3.8/ 5
Highest performing feature
in the comparison
4.9/ 5in the comparison
Value for Money
3.7/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Customer Support
3.7/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Functionality
3.9/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
