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PetDesk vs Shepherd

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PetDesk vs Shepherd: Which is best for you?

Updated February 22, 2026
4.7 (180)
4.7 (87)
Starting Price
$249.00

per month

$299.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Reminders
4.73
Calendar Management
4.60
Confirmations/Reminders
4.54
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Payment Processing
5.0
Live Chat
4.83
Appointment Scheduling
4.80
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Integrations
Covetrus Pulse
Covetrus Pulse
Hippo Manager
Hippo Manager
ASI-ware
ASI-ware
See All
WaitWell
WaitWell
Talkatoo
Talkatoo
Greenline
Greenline
See All
Pros / Cons
  • Integration with additional practice management systems and clearer notification settings would also be beneficial.
  • Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders.
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  • SOAPs are easily written, readible, and records are easily sent to referring DVMs which makes managing patients between doctors and practices very efficient.
  • Still having some issues with the transcription service--sometimes it won't fill in (just spin) and it always records the weight in kg even if the settings are set for lb.
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Ease-of-Use
4.8/ 5
Highest performing feature
in the comparison
4.9/ 5
Value for Money
4.7/ 5
Highest performing feature
in the comparison
4.8/ 5
Customer Support
4.8/ 5
4.8/ 5
Functionality
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad