3CX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

3CX

4.4

(463)

Pricing

Starting at $350.00 per year

About 3CX

3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolved from a PBX system into a full-featured communications solution that allows businesses to manage their voice, video and messaging needs.

The platform offers flexible on-premises and cloud deployment options. It provides a secure private solution with no data uploads to third parties. In addition to calling and video features, 3CX includes advanced contact center capabilities, including call queue strategies, detailed call reporting, recording, wallboards and switchboards.

3CX Screenshots

3CX Pricing and Plans

Starting price: $350.00 per year

Free Trial

Free Version

3CX SMB

$0.00

Plan includes:

≤ 10 Extensions
Phone Directory
Headset Integration
Call Parking / Pickup
Call Logging
Ring Groups
Auto Attendant
Inbuilt SBC for Offsite Phones

3CX PRO

$350.00

flat rate, per year

Plan includes:

Unlimited Extensions
Voicemail Transcription
Intercom / Paging / PA Announcements
Integrated Fax Server
Custom SMTP Server
CRM Integration
Call Flow Designer
Hot Desking
Scheduled Restore

3CX ENT

$425.00

flat rate, per year

Plan includes:

Inbuilt Failover
Start / Stop Call Recording Rights
Custom IP Phone Logo
Standby License
Skill-based Routing
Call Transcription
Call Analytics
3CX AI

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3CX Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of 3CX
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Audio Calls
Audio Capture
Audio/Video Conferencing
Auto-Dialer
Automated Attendant
Automated Routing
Autoresponders
Blended Call Center
Calendar Sync
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller Profiles
Call Logging
Call Queues
Call Reporting
Call Routing
Call Scripting
Call Tracking
Chat/Messaging
Chat Transcript
Collaboration Tools
Communication Management
Conferencing
Contact Database
Contact Management
CRM
Customer History
Customizable Branding
Customizable Caller ID
Customizable Reports
Dashboard
Data Import/Export
Drag & Drop
Employee Directory
Fax Management
File Sharing
File Transfer
For Cloud Phone Systems
Inbound Call Center
Interaction Tracking
IVR
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Multi-User Collaboration
Offline Form
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Management
Predictive Dialer
Proactive Chat
Progressive Dialer
Progress Tracking
Purchasing & Receiving
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Recording
Reporting & Statistics
Ring Groups
Screen Sharing
Search/Filter
Single Sign On
SIP Trunking
SMS Marketing
SMS Messaging
Social Media Integration
Speech-to-Text Analysis
SSL Security
Support Ticket Management
Surveys & Feedback
Task Management
Text to Speech
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Unified Communications
Video Call Recording
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP Connection

3CX Integrations

Microsoft 365

Integration rated 4.6 from 15 reviews

Gestionale sul Web

Integration rated 5.0 from 14 reviews

Microsoft Teams

MongoDB

Vtiger CRM

Kommo

See all 21 integrations

3CX User Reviews

Overall Rating

4.4

Ratings Breakdown

60%

28%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.1

Functionality

4.4

Josh A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Seamless and efficient PBX software

Seamless and efficient. Massive time saver for admin and users alike. Gives anyone the enterprise business phone system approach without the huge costs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs.

Cons:

Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments.

Juan M.

Verified reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Great PBX software!

Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most.

Cons:

Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient.

Reasons for choosing 3CX

simultaneous calls licensing, overall cost.

Reasons for switching to 3CX

Security problems and similarity from previous platform. Also liked the included mobile apps.

Vendor Response

Hi Juan! Glad to hear you're with 3CX since 2017 and still consider it the best PBX option year after year. :) We acknowledge your point about reacting to market needs and appreciate your continued trust in 3CX.

Replied February 2026

Tialee M.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

User friendly

Ratings Breakdown

Ease of use

Functionality

Pros:

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

Cons:

The call recording is not accessable until 2 hours have past.

Reasons for switching to 3CX

Five9 is too expense which gives great restriction in a large employment establishment.

David S.

Verified reviewer

Electrical/ Electronic Manufacturing

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Easy and cost effective VoIP system with easy onboarding and administration

Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID.

Cons:

Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage.

Reasons for choosing 3CX

Recommendation by a trusted partner who had extensive experience rolling out 3CX.

Reasons for switching to 3CX

System was outdated and did not trust current vendor to support us effectively. 3CX was recommended by a fellow IT admin of a school district who uses 3CX.

Vendor Response

Hey David! Great to hear 3CX helped you successfully transition from legacy copper lines to a unified VoIP system across multiple international sites. We take note of your feedback on holiday scheduling and hold music configuration - please note that 3CX offers comprehensive admin documentation to guide setup and troubleshooting. If hands-on assistance is needed, a 3CX Partner can help. Glad to know the system’s uptime and resilience have met your expectations.

Replied February 2026

David D.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Reviewed April 2025

Great, but documentation could be more user friendly.

3CX is reliable and flexible. I manage most of the time to find out how to implement or use new functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lots of features and flexibility. Administrator interface has lots of feature accesible easily. It's also easy to monitor the status of the 3cx services.

Cons:

Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information you are looking for. And sometime, information seem a bit 'too technical' and is not easy to comprehend when you are not trained in VOIP.

Reasons for choosing 3CX

RingOver had bad feedback and seemed expensive

Reasons for switching to 3CX

SFR solution was not reliable and expensive.

Vendor Response

Hello David, thanks for the thoughtful review. We're glad to hear you find 3CX reliable & flexible! It’s also great to know you’ve been able to manage new functionalities effectively. We appreciate the feedback on documentation - your input helps us improve. Thanks again for choosing 3CX.

Replied April 2025

Verified

Reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

3cx admin experience

Its been good, it gets the job done in an easily administrative way. only real suggestions would be make the Privileged access a bit better. Also it would be good to be able to export/import peoples contact sheets, we have local-site admin staff whom make their own contact sheets, but we are unable to share or implement them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling.

Cons:

The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working.

Reasons for switching to 3CX

Outdated service which didn't meet the businesses modern requirements.

Vendor Response

Hello! Thanks for your review. We're glad to hear 3CX has been effective and easy to manage across your sites. We appreciate your feedback on admin permissions, voicemail PINs, and contact sheet handling. Thanks for taking the time to share your experience.

Replied October 2025

Laurent B.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Reviewed April 2025

A disappointment after years of loyalty.

I’ve been installing 3CX since version 10, but lately it’s become clear that small users are no longer welcome. I manage a fleet of about thirty 4SC 3CX systems, which I’m now forced to migrate to competitors because 3CX has decided it no longer wants our business. I’ve completely lost trust in 3CX, as they change their policies overnight and discard long-time customers without any consideration.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of installation and deployment. The Call Flow Designer.

Cons:

The customer relationship was very poor. There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration.

Reasons for choosing 3CX

The simplicity of installation and deployment.

Reasons for switching to 3CX

We were forced to switch because 3CX no longer supports 4SC customers.

Vendor Response

Hey Laurent, thank you for sharing your feedback. We're glad you found value in the simplicity of installation and the Call Flow Designer. While version 20 brought changes aimed at long-term growth, we understand these may not suit everyone. Just to clarify - we do continue to support 4SC customers through our SMB FREE edition, which is ideal for up to 10 users. We appreciate the years you've spent with 3CX and wish you all the best with your new software going forward.

Replied April 2025

Dennis d.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 12 months

Review source

Reviewed April 2025

Very good and cost effective

Overall 3CX is very good and you can start out for foree.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

3CX is very easy to set up and get going. The soft phone, web interface, and admin software are all well designed and easy to use.

Cons:

Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM. Other systems do not require this.

Reasons for choosing 3CX

3CX has a startup version that allows me the basic features and set up for free that is easy to set up. It works well and my business fits right in this category.

Vendor Response

Hey Dennis. Thank you for your feedback. We're glad to hear that you found the setup process straightforward and the interface user-friendly. It's also great to know that the startup version met your business needs effectively :)

Replied April 2025

Harrison K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

MSP Help Desk Managers Real Review

As a manager its super user friendly. I love the reporting that I can do out of the platform. I can access the dashboard anywhere I am and change our rotating on call team. I love the integration with M365. 3CX just works.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really enjoy how easy 3CX is to use. We host it locally in our environment and it works perfectly. Our calls dont drop, we dont have any issues with the call flow it just works.

Cons:

I have been at another organization that hosted their own 3CX instance and had issues because of the complexity of the setup.

Emma J.

Verified reviewer

Accounting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Great Phone System with Texting Option

Ratings Breakdown

Ease of use

Functionality

Pros:

3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team.

Cons:

The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times.

Showing 1 - 10 of 463 Reviews

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