3CX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

3CX

4.4

(463)

Pricing

Starting at $350.00 per year

About 3CX

3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolved from a PBX system into a full-featured communications solution that allows businesses to manage their voice, video and messaging needs.

The platform offers flexible on-premises and cloud deployment options. It provides a secure private solution with no data uploads to third parties. In addition to calling and video features, 3CX includes advanced contact center capabilities, including call queue strategies, detailed call reporting, recording, wallboards and switchboards.

3CX Screenshots

3CX Pricing and Plans

Starting price: $350.00 per year

Free Trial

Free Version

3CX SMB

$0.00

Plan includes:

≤ 10 Extensions
Phone Directory
Headset Integration
Call Parking / Pickup
Call Logging
Ring Groups
Auto Attendant
Inbuilt SBC for Offsite Phones

3CX PRO

$350.00

flat rate, per year

Plan includes:

Unlimited Extensions
Voicemail Transcription
Intercom / Paging / PA Announcements
Integrated Fax Server
Custom SMTP Server
CRM Integration
Call Flow Designer
Hot Desking
Scheduled Restore

3CX ENT

$425.00

flat rate, per year

Plan includes:

Inbuilt Failover
Start / Stop Call Recording Rights
Custom IP Phone Logo
Standby License
Skill-based Routing
Call Transcription
Call Analytics
3CX AI

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3CX Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of 3CX
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Audio Calls
Audio Capture
Audio/Video Conferencing
Auto-Dialer
Automated Attendant
Automated Routing
Autoresponders
Blended Call Center
Calendar Sync
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller Profiles
Call Logging
Call Queues
Call Reporting
Call Routing
Call Scripting
Call Tracking
Chat/Messaging
Chat Transcript
Collaboration Tools
Communication Management
Conferencing
Contact Database
Contact Management
CRM
Customer History
Customizable Branding
Customizable Caller ID
Customizable Reports
Dashboard
Data Import/Export
Drag & Drop
Employee Directory
Fax Management
File Sharing
File Transfer
For Cloud Phone Systems
Inbound Call Center
Interaction Tracking
IVR
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Multi-User Collaboration
Offline Form
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Management
Predictive Dialer
Proactive Chat
Progressive Dialer
Progress Tracking
Purchasing & Receiving
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Recording
Reporting & Statistics
Ring Groups
Screen Sharing
Search/Filter
Single Sign On
SIP Trunking
SMS Marketing
SMS Messaging
Social Media Integration
Speech-to-Text Analysis
SSL Security
Support Ticket Management
Surveys & Feedback
Task Management
Text to Speech
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Unified Communications
Video Call Recording
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP Connection

3CX Integrations

Microsoft 365

Integration rated 4.6 from 15 reviews

Gestionale sul Web

Integration rated 5.0 from 14 reviews

Microsoft Teams

MongoDB

Vtiger CRM

Kommo

See all 21 integrations

3CX User Reviews

Overall Rating

4.4

Ratings Breakdown

60%

28%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.1

Functionality

4.4

Orlando R.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

Best VoIP Solutions

Previously 4

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that we can configure a digital receptionist instead of hiring an actual reception to manage and direct calls.

Cons:

The Microsoft integration doesn't work in real-time for Microsoft Teams availability status, and Microsoft profile pictures can't be managed from admin console unless it is auto populated using Microsoft 365 sync.

Dennis d.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 12 months

Review source

Reviewed April 2025

Very good and cost effective

Overall 3CX is very good and you can start out for foree.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

3CX is very easy to set up and get going. The soft phone, web interface, and admin software are all well designed and easy to use.

Cons:

Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM. Other systems do not require this.

Reasons for choosing 3CX

3CX has a startup version that allows me the basic features and set up for free that is easy to set up. It works well and my business fits right in this category.

Vendor Response

Hey Dennis. Thank you for your feedback. We're glad to hear that you found the setup process straightforward and the interface user-friendly. It's also great to know that the startup version met your business needs effectively :)

Replied April 2025

Tialee M.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

User friendly

Ratings Breakdown

Ease of use

Functionality

Pros:

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

Cons:

The call recording is not accessable until 2 hours have past.

Reasons for switching to 3CX

Five9 is too expense which gives great restriction in a large employment establishment.

Verified

Reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Simple and effective telephone system

Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

3CX is a great value system that is easy to maintain and simple to use.

Cons:

It is not as feature rich as some other phone systems.

Reasons for switching to 3CX

We had an on premise Analogue telephone system that we migrated over to 3CX Digital.

Vendor Response

Hello and thank you for your feedback. It’s great to hear that 3CX has provided a simple and cost-effective solution for your business. While some systems may offer additional features, 3CX unlike most other enterprise phone systems doesn’t charge on a monthly user basis focusing on delivering a flexible and efficient VoIP solution that meets a wide range of business needs. We appreciate you sharing your experience with the transition from an analog system to 3CX!

Replied February 2025

Fernando F.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

3CX the Easy way to do Voice and Unified Communications

I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities. It is currently on version 20. After 20+ years of using 3CX I am very familiar with its features, capabilities and use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

3CX is a feature full VoIP PBX for small, medium, and enterprise businesses. It can use several IP Phones like CISCO, Yealink, Fanvil, and more, including mobile and web apps. The number of available service providers give several choices for business services. It is powerful and flexible,

Cons:

3CX has been changing the licensing format for some years now and has moved away from perpetual licenses in favor of annual licenses.

Reasons for choosing 3CX

I chose 3CX because it has more features included in core system and has better pricing.

Reasons for switching to 3CX

We switched because I felt we had found a better solution for our business phone and communications needs in 3CX

Vendor Response

Hello Fernando. Thank you for your detailed review. It’s great to hear that 3CX has met your business communication needs over the years. Regarding licensing, 3CX as any other tech company has evolved to align with industry standards and ensure ongoing development, security updates, and support. We appreciate your long-term experience with 3CX and look forward to continuing to support your business communication needs.

Replied February 2025

Justin H.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

VoIP hosting without paying per user - good mobile apps

Moved from a hosted VoIP provider to 3CX and loved the freedom of not having to pay per user. We have 3CX host the solution so one less thing for our IT teams to deal with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We can expand users and expand number of simultaneous calls without paying per user. The apps on mobile were superior to competitors. Our IT team could choose to host internally or on cloud or have 3CX host it - we like the flexibility that offered.

Cons:

Does take some time to setup and get all the call trunking switched over and working.

Reasons for switching to 3CX

Needed to expand and didn't want to increase paying per user.

Vendor Response

Hey Justin! Thank you for your detailed feedback. We're glad to hear that the flexibility and mobile app quality have been valuable to your team. The ability to scale without per-user fees and choose your hosting option is a key advantage we aim to deliver.

Replied January 2025

Richard C.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 6 months

Reviewed April 2025

Great first impressions

Very positive. Tech expert assisting with the deployment was very helpful and knowledgable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very flexible and easy to configure different options. Range of handsets available is great.

Cons:

Purely cloud based so totally reliant upon internet connection. Not really a major problem but does give a single point of failure

Reasons for switching to 3CX

Old incoming ISDN circuits being discontinued require switch to SIP trunking and 3CX provided a simple option for the switch.

Vendor Response

Hello Richard! Thanks for the great feedback. We're glad to hear your first impressions have been positive and that you found 3CX flexible and easy to configure. It’s also great to know the deployment process went smoothly and that our team was helpful. Appreciate you choosing 3CX!

Replied April 2025

Samantha T.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Make the switch! You won't regret it!

Great, they are very dependable, we have more than 50 employees company wide who utilize this phone system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BLF Settings- You are able to program quick dials on your phone easily from their website. They also have a mobile app that is easy to use. We record our phone calls, and with their admin console, these recordings are very easy to access.

Cons:

Internet based. So, when the internet is down, so are our phones.

Reasons for switching to 3CX

More functions with 3CX. We were able to keep our Yealink phones.

Vendor Response

Hi Samantha! Thank you for your review! It's great to hear that you're finding features like BLF settings, call recording access, and the mobile app easy to use. We're glad 3CX has been dependable for your team and that you could seamlessly integrate your existing Yealink phones!

Replied January 2025

Wasek T.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Superb feature rich phone system

The experience has been fantastic. I use 3CX via the desktop app, ios app and a voip handset. I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep. Lots of control within the service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Brilliant Voip service. The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports. The telephony experience is brilliant via handset/app and managing the system via admin console.

Cons:

The latest update - version 20 has removed some features such as granular reports. The user interface has been redesigned which is not as polished as the previous version.

Vendor Response

Hey Wasek! Thanks for your review. We're glad to hear you've had a great experience with 3CX and found the system flexible and reliable across devices. With Version 20 Update 6 Final, reporting features have been improved we recommend checking it out! We appreciate your feedback on the interface changes - it's noted.

Replied July 2025

Bien C.

Verified reviewer

Food Production

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2025

3CX Review

Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

3CX offers competitive pricing, which is a significant advantage for businesses looking to cut costs without sacrificing quality.

Cons:

Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or integrations

Vendor Response

Hello Bien! Thanks for your review. We're glad to hear you find 3CX competitively priced and appreciate the range of integrated communication features. We understand that updates can occasionally affect workflows, particularly with custom setups - your feedback is noted.

Replied June 2025

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