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Josh P.
Advisor, 7 years
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Updated January 8, 2026
CTM vs Bria: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$79.00
per month
$2.95
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Recording
4.95
Call Logging
4.86
Call Tracking
4.83
See All
VoIP Connection
4.50
Call Recording
4.20
Caller ID
4.0
See All
Integrations
See All
See All
Pros / Cons
- The depth of features, integrations, and customization makes it a long-term solution rather than a short-term tool, and it’s become a core part of tracking and optimizing performance.
- CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package).
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- We have remote staff that work at home that all have Bria installed on their pc's it allows us to stay connected and all be in a queue for when customers call in.
- We now have over $1200 credit with them that we can't use and they are refusing to give us our money back.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.4/ 5in the comparison
4.2/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.2/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5in the comparison
3.7/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.1/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
