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DialedIn CCaaS

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DialedIn CCaaS 2026: Benefits, Features & Pricing

Wondering if DialedIn CCaaS is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

DialedIn CCaaS
DialedIn CCaaS
4.8
(291)
FrontRunner 2026

Pricing

Starting at $25.00 per month

About DialedIn CCaaS

DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape.

Tailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently.

DialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast & Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customiz...

able rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows. DialedIn CCaaS provides Real-Time Analytics & Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security & Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team.

DialedIn CCaaS Screenshots

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DialedIn CCaaS Pricing and Plans

Starting price: $25.00 per month
Free Trial
Free Version

Enterprise Plus

$25.00

per user, per month

Plan includes:

  • All features included in every tier.
  • Flexible monthly & discounted annual plans.
  • Built to grow with you - scale from 5 to 200+ seats.

Enterprise

$39.00

per user, per month

Plan includes:

  • All features included in every tier.
  • Flexible monthly & discounted annual plans.
  • Built to grow with you - scale from 5 to 200+ seats.
  • Pay as you go minutes.

Professional

$59.00

per user, per month

Plan includes:

  • All features included in every tier.
  • Flexible monthly & discounted annual plans.
  • Built to grow with you - scale from 5 to 200+ seats.
  • Pay as you go minutes.

Small Business

$79.00

per user, per month

Plan includes:

  • All features included in every tier.
  • Flexible monthly & discounted annual plans.
  • Built to grow with you - scale from 5 to 200+ seats.
  • Pay as you go minutes.
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DialedIn CCaaS Features

  • Popular features found in Call Center
    Caller ID
    Call Logging
    Call Monitoring
    Call Recording
    Call Routing
    Call Scripting
    Contact Management
    CRM
    Dashboard
    IVR
    Queue Management
    Reporting/Analytics
  • More features of DialedIn CCaaS
    Access Controls/Permissions
    Activity Dashboard
    Activity Tracking
    Agent Interface
    Alerts/Escalation
    Alerts/Notifications
    Answering Machine Detection
    API
    Auto-Dialer
    Automated Attendant
    Automated Routing
    Automatic Call Distribution
    Automatic Outbound Dialer
    Blended Call Center
    Callback Scheduling
    Call Center Management
    Call Conferencing
    Call Disposition
    Call List Management
    Call Queues
    Call Reporting
    Call Scheduling
    Call Screening
    Call Tracking
    Call Transfer
    Campaign Management
    Campaign Specific Caller ID
    Chatbot
    Chat/Messaging
    Computer Telephony Integration
    Contact Database
    Customer Database
    Customer History
    Customizable Caller ID
    Customizable Reports
    Data Import/Export
    Data Management
    Data Security
    FCC Compliance
    For Cloud Phone Systems
    For Contact Centers
    For Sales Teams/Organizations
    FTC Compliance
    Inbound Call Center
    Integrations Management
    Interaction Tracking
    Lead Capture
    Lead Distribution
    Lead Management
    Lead Qualification
    List Management
    Live Chat
    Manual Dialer
    Monitoring
    Multi-Campaign
    Multi-Channel Communication
    Online Voice Transmission
    Outbound Call Center
    PBX
    Performance Management
    Performance Metrics
    Power Dialer
    Predictive Dialer
    Preview Dialer
    Progressive Dialer
    Quality Management
    Real-Time Analytics
    Real-Time Data
    Real-Time Monitoring
    Real-Time Reporting
    Real-Time Updates
    Reporting & Statistics
    Ring Groups
    Role-Based Permissions
    SMS Messaging
    Social Media Integration
    Third-Party Integrations
    Virtual Call Center
    Virtual Extensions
    Voice Mail
    Voicemail Transcription
    VoIP
    VoIP Connection
    Workforce Management

DialedIn CCaaS Integrations

Oracle CRM On Demand
Oracle CRM On Demand
Salesforce Sales Cloud
Salesforce Sales Cloud
Zoho CRM
Zoho CRM
SugarCRM
SugarCRM
HubSpot Marketing Hub
HubSpot Marketing Hub
Zapier
Zapier

See all 9 integrations

DialedIn CCaaS User Reviews

Overall Rating

4.8

Ratings Breakdown

5

87%

4

11%

3

1%

2

1%

1

0%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.8

Jeremy's profile

Jeremy B.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 6 months

Reviewed July 2025

User-friendly experience.

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Call features were very user-friendly with quick responses as well from customer support when needed.
Cons:
Never had any issues with getting a call or using the systems for transfers. I believe one feature that would've proved useful is if there was an autosave of the information being put into the system.

Read More

TD

Tony D.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 2 years

Reviewed September 2024

GREAT PRODUCT

5

Very easy to train new agents and how to set calls and disposition calls correctly

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I enjoy the ease of use and the cosmetic look of the dialer program.
Cons:
I wish there was a notepad added for a note throughout the day

Reasons for choosing DialedIn CCaaS

Low Price, ease of use and set up for new agents

Read More

RV

Rafael V.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Great Customer service

5

Working with [SENSITIVE CONTENT HIDDEN] he always makes my experience easy and enjoyable.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Quality of sound is awesome and very friendly to use.
Cons:
Everything is above and better then any other Dialer company

Read More

SH

Sam H.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 6 months

Reviewed October 2025

Good and easy to learn

4

Overall the program has worked great for me and our purposes here. With minimum disconnects and the ease of use.

Ratings Breakdown

5
Ease of use
5
Value for money
4
Customer support
4
Functionality
icon
Pros:
With just a click, I’m in a crystal-clear call with friends across the globe, and it feels like they’re in the next room. The high-definition voice quality is a game-changer, making conversations natural and immersive. Its versatility is another huge win. Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform. The ability to share my screen during calls has been invaluable for collaborative projects. It’s more than just an app; it’s my primary portal for maintaining personal and professional connections, making the world feel a little smaller and a lot more connected.
Cons:
While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book. The disconnects often stem from the inherent nature of internet-based calling. Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal weakens, another device starts a heavy download, or my internet service provider has a momentary hiccup, the data packets carrying our voices can get lost or delayed. This results in jittery audio or, if severe enough, a dropped call. It’s a reminder that the program’s flexibility is tied to the reliability of my internet connection.

Read More

EV

Evelin V.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Reviewed August 2025

Dialedin: Affordable, Secure, and Feature-Packed

5

Dialedin is a strong tool for businesses looking to centralize communications, sales, and customer follow-ups, offering a balanced mix of affordability and functionality.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Call quality is clear, connections are fast, and features like call recording, routing, and transfers are easy to use. Occasionally, there are slight delays during peak hours, but they don’t significantly affect performance.
Cons:
Dialedin allows customization of call flows, automated messages, and reports to match business needs. The flexibility is great, although some advanced settings may require assistance from support.

Read More

JC

James C.

Verified reviewer

Telecommunications

201-500 employees

Used daily for less than 12 months

Reviewed September 2025

Honest reviewing

5

It's something I use daily and it's simple and easy to make calls to anyone I need to speak with my job is calling around the United states so this helpful

Ratings Breakdown

5
Ease of use
4
Value for money
3
Customer support
4
Functionality
icon
Pros:
It helps me connect with my customers across the United states it's secure and helps me make money if I need help they are there to help it allows me to custom call anyone I need to speak with and is part of my job of sales
Cons:
Sometimes it takes a while to connect to who I'm calling so when someone answers I don't hear them right awake

Read More

JS

Jazzmine S.

Verified reviewer

Commercial Real Estate

11-50 employees

Used daily for less than 2 years

Reviewed October 2025

great app love it

5

My overall experience was a 10/10 I don’t have any complaints except for the app needing a update other than that the app is great

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I love the features and the security of the app the app made sure my customers personal information was secure
Cons:
Dont have any complaints at all the app to me was wonderful I will say the app does need a update but other than that everything was great

Read More

NF

Nicholous F.

Verified reviewer

Political Organization

201-500 employees

Used daily for less than 12 months

Reviewed May 2025

I love Dialedin

5

My overall experience with Dialedin has been positive. I like how seamless everything is. It makes my job a lot easier.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I like the fact that the script is available immediately upon call connection. It makes everything easier because I’m not scrambling for what to say.
Cons:
There isn’t a con that I would say that I have with Dialedin. It’s pretty straightforward and easy to use.

Read More

EE

Erika E.

Verified reviewer

Legal Services

11-50 employees

Used daily for less than 6 months

Reviewed November 2025

Great system

5

Its not bad system to use turn on and its good no issues with working it. Always starts right no issues.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The customer support is very good no issues or complaints. Easy to contact and great help when needed.
Cons:
The frequent updates is the annoying part. To have to not have issues we have to always update? Its the annoying thing aboutnthis system.

Read More

CR

Cristina R.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Reviewed October 2025

Excellent Dialer

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Best dealer in the market and I have tried about 10 different ones. This One beats all of them. Clear sound.
Cons:
I have no complaints whatsoever. This is a very reliable dealer, and the connection is always super clear.

Read More

Showing 1 - 10 of 291 Reviews
See All Reviews

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