CloudTalk 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

CloudTalk

4.4

(268)

Pricing

Starting at $19.00 per month

About CloudTalk

CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It simplifies both inbound and outbound communication by bringing everything together in one intuitive workspace.

With 80+ advanced calling features and 80+ CRM and helpdesk integrations — including HubSpot, Salesforce, and Pipedrive — CloudTalk empowers teams to automate daily workflows, enhance productivity, and deliver exceptional customer experiences.

Enjoy global coverage in 160+ countries, crystal-clear call quality, and AI Conversational Intelligence that transforms every call into valuable insights.
Trusted by over 4,000 companies such as Nokia, Glovo, and Valutico.
Start your FREE 14-day trial today and experience the future of AI-driven calling.

CloudTalk Screenshots

CloudTalk Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Lite

$19.00

per user, per month

Plan includes:

(140+ Countries)
Automated Call Distribution
Click to Call
International Numbers
Mobile App
Unlimited Call Queuing
Unlimited Inbound & Intracompany Calls

Essential

$29.00

per user, per month

Plan includes:

(140+ Countries)
Advanced Analytics With Unlimited History
Automated Call Distribution
Click to Call
Integrations to Other Systems
International Numbers
Mobile App
Open API
Real-Time Client Dashboard
Skill-Based Routing

Expert

$49.00

per user, per month

Plan includes:

(140+ Countries)
Advanced Analytics With Unlimited History
Automated Call Distribution
Call Monitoring (Call Barging
Call Whispering)
Click to Call
Integration
Integrations to Other Systems
International Numbers
Mobile App

Custom

Pricing available upon request

Plan includes:

(140+ Countries)
Advanced Analytics With Unlimited History
Automated Call Distribution
Call Monitoring (Call Barging
Call Whispering)
Click to Call
Custom Onboarding
Custom Reporting
Developer Support
Enterprise-Level Security

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CloudTalk Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of CloudTalk
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI Summarization
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Audio/Video Conferencing
Auto-Dialer
Automated Attendant
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
By-Extension Reporting
Callback Scheduling
Call Center Integration
Call Center Management
Call Conferencing
Call Disposition
Call Duration
Caller Profiles
Call List Management
Call Queues
Call Reporting
Call Scheduling
Call Screening
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Call Volume
Campaign Analytics
Campaign Management
Campaign Specific Caller ID
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Conversion Tracking
Customer Database
Customer Experience Management
Customer History
Customizable Caller ID
Customizable Fields
Customizable Reports
Data Import/Export
Employee Coaching Tools
Employee Directory
Fax Management
FCC Compliance
Feedback Management
File Transfer
For Cloud Phone Systems
FTC Compliance
Inbound Call Center
Inbound Reporting
Integrations Management
Interaction Tracking
Keyword Tracking
Knowledge Base Management
KPI Monitoring
Lead Management
List Management
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Outbound Reporting
PBX
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Purchasing & Receiving
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Remote Access/Control
Reporting & Statistics
Ring Groups
Role-Based Permissions
Sentiment Analysis
SIP Trunking
SMS Marketing
SMS Messaging
Survey/Poll Management
Text to Speech
Third-Party Integrations
Unattended Call Management
Unified Communications
User Management
Video Conferencing
Virtual Call Center
Virtual Extensions
Voice Customization
Voice Mail
Voicemail Transcription
Voice Recognition
VoIP
VoIP Connection
Who Answered Log
Workflow Management

CloudTalk Integrations

HubSpot CRM

HubSpot Service Hub

BigCommerce

LiveAgent

Make

Google Contacts

See all 27 integrations

CloudTalk User Reviews

Overall Rating

4.4

Ratings Breakdown

68%

21%

Secondary Ratings

Ease of Use

4.5

Value for money

4.2

Customer support

4.3

Functionality

4.3

Matej K.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2022

Great IVR & solid value

Very positive! Sending the high-five to their team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.

Cons:

The mobile app could be improved, but we prefer the desktop app anyways.

Reasons for choosing CloudTalk

Best value for the pricing, solid support

Pedro A.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Best All in One tool regarding communications

Very good. Execelent Integrations and support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Cons:

The option to send MMS inside Europe. It's not possible yet.

Reasons for choosing CloudTalk

Less expensive and more options / integrations

Adam R.

Verified reviewer

Entertainment

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2021

Looks good from a distance, but they're a mess internally

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Cons:

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Reasons for switching to CloudTalk

Their sales team made it seem like it would be easy to move over, but it has been fraught with problems and their support team is almost inaccessible and will not help.

Frederico L.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

Great product and fantastic support!

I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Cons:

The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Reasons for choosing CloudTalk

Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for.

Reasons for switching to CloudTalk

The hardness to communicate with Twillio and to obtain support for our desirable functions.

Iliana L.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2020

Cloudtalk is the many tools in one

It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.

Cons:

The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.

Reasons for choosing CloudTalk

Because the moment I talked with the sales manager I understood immediately that they are flexible on adapting to the needs of the customer, present everything they can provide and helo with whatever the customer needs and that is something great because there are tools (similar and not) that you need a lot of time before you have an answer from the support team.

Reasons for switching to CloudTalk

Because we had limited feautres with the old program and we didn't have the maximum control of the inbound or outbound calls.

Careyn Q.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

App is Good But Still Needs Improvement

Benefits: -I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business.

Ratings Breakdown

Ease of use

Functionality

Pros:

Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need

Cons:

Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!!

Reasons for switching to CloudTalk

Switch was made as part of the company's restructuring process.

Maddy Z.

Verified reviewer

Sporting Goods

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

Great for remote working!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Cons:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Reasons for switching to CloudTalk

needed to be able to ring the same line to mulitple users

Victor S.

Verified reviewer

Accounting

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2020

Well functioning and good integration with HubSpot

We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Cons:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Reasons for choosing CloudTalk

Ease of use and ease of deployment.

Reasons for switching to CloudTalk

Freshcaller did not have a good integration for hubspot

Philipp D.

Verified reviewer

Logistics and Supply Chain

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

Simple cloud phone system with a reasonable pricing

Using CloudTalk as a could-based phone system for our sales and customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan.

Cons:

1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market)

Reasons for choosing CloudTalk

Availability of local numbers + competitive pricing.

Verified

Reviewer

Education Management

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed October 2020

Great software