CloudTalk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CloudTalk

4.4

(268)

Pricing

Starting at $19.00 per month

About CloudTalk

CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It simplifies both inbound and outbound communication by bringing everything together in one intuitive workspace.

With 80+ advanced calling features and 80+ CRM and helpdesk integrations — including HubSpot, Salesforce, and Pipedrive — CloudTalk empowers teams to automate daily workflows, enhance productivity, and deliver exceptional customer experiences.

Enjoy global coverage in 160+ countries, crystal-clear call quality, and AI Conversational Intelligence that transforms every call into valuable insights.
Trusted by over 4,000 companies such as Nokia, Glovo, and Valutico.
Start your FREE 14-day trial today and experience the future of AI-driven calling.

CloudTalk Screenshots

CloudTalk Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Lite

$19.00

per user, per month

Plan includes:

(140+ Countries)
Automated Call Distribution
Click to Call
International Numbers
Mobile App
Unlimited Call Queuing
Unlimited Inbound & Intracompany Calls

Essential

$29.00

per user, per month

Plan includes:

(140+ Countries)
Advanced Analytics With Unlimited History
Automated Call Distribution
Click to Call
Integrations to Other Systems
International Numbers
Mobile App
Open API
Real-Time Client Dashboard
Skill-Based Routing

Expert

$49.00

per user, per month

Plan includes:

(140+ Countries)
Advanced Analytics With Unlimited History
Automated Call Distribution
Call Monitoring (Call Barging
Call Whispering)
Click to Call
Integration
Integrations to Other Systems
International Numbers
Mobile App

Custom

Pricing available upon request

Plan includes:

(140+ Countries)
Advanced Analytics With Unlimited History
Automated Call Distribution
Call Monitoring (Call Barging
Call Whispering)
Click to Call
Custom Onboarding
Custom Reporting
Developer Support
Enterprise-Level Security

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CloudTalk Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of CloudTalk
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI Summarization
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Audio/Video Conferencing
Auto-Dialer
Automated Attendant
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
By-Extension Reporting
Callback Scheduling
Call Center Integration
Call Center Management
Call Conferencing
Call Disposition
Call Duration
Caller Profiles
Call List Management
Call Queues
Call Reporting
Call Scheduling
Call Screening
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Call Volume
Campaign Analytics
Campaign Management
Campaign Specific Caller ID
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Conversion Tracking
Customer Database
Customer Experience Management
Customer History
Customizable Caller ID
Customizable Fields
Customizable Reports
Data Import/Export
Employee Coaching Tools
Employee Directory
Fax Management
FCC Compliance
Feedback Management
File Transfer
For Cloud Phone Systems
FTC Compliance
Inbound Call Center
Inbound Reporting
Integrations Management
Interaction Tracking
Keyword Tracking
Knowledge Base Management
KPI Monitoring
Lead Management
List Management
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Outbound Reporting
PBX
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Purchasing & Receiving
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Remote Access/Control
Reporting & Statistics
Ring Groups
Role-Based Permissions
Sentiment Analysis
SIP Trunking
SMS Marketing
SMS Messaging
Survey/Poll Management
Text to Speech
Third-Party Integrations
Unattended Call Management
Unified Communications
User Management
Video Conferencing
Virtual Call Center
Virtual Extensions
Voice Customization
Voice Mail
Voicemail Transcription
Voice Recognition
VoIP
VoIP Connection
Who Answered Log
Workflow Management

CloudTalk Integrations

HubSpot CRM

HubSpot Service Hub

BigCommerce

LiveAgent

Make

Google Contacts

See all 27 integrations

CloudTalk User Reviews

Overall Rating

4.4

Ratings Breakdown

68%

21%

Secondary Ratings

Ease of Use

4.5

Value for money

4.2

Customer support

4.3

Functionality

4.3

Nishant B.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

My All in one and daily Driver

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful.

Cons:

Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance.

Reasons for switching to CloudTalk

more functionity is there in the cloudtalk which all the function are there.

Dhanesh V.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Cloudtalk review

After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too

Cons:

Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that.

Reasons for switching to CloudTalk

Compared to Tele CMI we have better UI and ease of use and the integration is easier

Andres S.

Verified reviewer

Outsourcing/ Offshoring

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Unreliable tool for small businesses that do not work 24/7

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The waiting time for the phone lines is short. That is the main positive thing

Cons:

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Reasons for switching to CloudTalk

Cloudtalk includes an option for SMS's

Vendor Response

I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at support@cloudtalk.io to discuss how we can make this right.

Replied March 2023

Eyituoyo O.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for free trial

Review source

Reviewed July 2019

intruitive for Both Admins and Users

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Reasons for switching to CloudTalk

We needed something that had some specific features and better billing structure for our use case.

Stefan S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2020

CloudTalk offers the best solution to our small team

With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Cons:

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Reasons for choosing CloudTalk

Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment.

Daniel M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

All in one solution that is super easy to use

It has been a great experience and the product is solving most, if not all of my needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Cons:

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Reasons for switching to CloudTalk

That solution was slow, archaic and unreliable

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2021

Easy to use call center software

Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

Cons:

We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.

Reasons for choosing CloudTalk

Better, faster, cheaper, good integrations.

Reasons for switching to CloudTalk

CloudTalk is better, faster, and cheaper alternative than Aircall with better integrations.

Kinga O.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed July 2019

Amazing quality of support and calls!

Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Cons:

There is no single thing I would dislike about CloudTalk.

Reasons for choosing CloudTalk

Better pricing and better customer support, including a dedicated onboarding manager.

Reasons for switching to CloudTalk

Better offer, amazing quality of calls and much better customer service.

Yana M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed May 2020

Great Customer support for Dyslexic sales proffessionals

Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly

Cons:

Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me

Reasons for choosing CloudTalk

I don't see a better solution than CloudTalk

Reasons for switching to CloudTalk

Because it was not allowing me to have multiple phone number identities

Chandu V.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

User and Budget friendly cloud call tool