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CloudTalk vs Dialpad

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Updated February 10, 2026

CloudTalk vs Dialpad: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$19.00

per month

$27.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Call Logging
4.60
Call Monitoring
4.40
Call Recording
4.25
See All
Computer Telephony Integration
4.60
VoIP Connection
4.57
Reporting/Analytics
4.27
See All
Integrations
HubSpot CRM
HubSpot CRM
HubSpot Service Hub
HubSpot Service Hub
BigCommerce
BigCommerce
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Zendesk Suite
Zendesk Suite
Salesforce Sales Cloud
Salesforce Sales Cloud
Domo
Domo
See All
Pros / Cons
  • Features like call recording, smart routing, and analytics help improve team performance.
  • After call response is not unto the mark can be improved and ringtones in it are not that great
Read more
  • Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication.
  • The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.5/ 5
4.3/ 5
Value for Money
Highest performing feature
in the comparison
4.2/ 5
4.1/ 5
Customer Support
Highest performing feature
in the comparison
4.3/ 5
4/ 5
Functionality
Highest performing feature
in the comparison
4.3/ 5
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2024
FrontRunners 2022
Advisor
  Recommendations
N/A
1 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad