Dialpad vs PhoneBurner: Which is best for you?

Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication.

The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use.

I can get through a much higher volume of calls by using the power dialer and voicemail recorder features

The lack of name being shown before I get on the phone makes it nearly unusable, and I only use it when I am rushing to try to contact as many leads as possible.