GoTo Connect 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

GoTo Connect

4.5

(665)

Pricing

Pricing available upon request

About GoTo Connect

GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.

GoTo Connect brings communications together with the best admin tools on the market, #1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value.

GoTo Connect Screenshots

GoTo Connect Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Phone System

Pricing available upon request

Plan includes:

Call from Any Device, Anywhere
Existing Number Porting
Local, Toll-Free & Vanity Numbers
Toll-Free Minutes
International Calling
Smart Call Routing
Unlimited Auto Attendants
Unlimited Customizable Dial Plans
Unlimited Ring Groups
Call Queues

Customer Engagement

Pricing available upon request

Plan includes:

Shared Inbox
Custom Surveys
AI Powered Messaging Assistant
WebChat Channel
Facebook & Instagram Messenger Channel
SMS & MMS Campaigns
Customizable Dashboards

Complete CX

Pricing available upon request

Plan includes:

Call Queues - Advanced Rules and Routing
Intelligent Call Routing
Skills Assignment
Tag Management
Call Campaign
Ring Strategy
Monitor and Coach Agents
Call Dispositions
Call Wrap Up
Auto-Queue Callback

Contact Center

Pricing available upon request

Plan includes:

Feedback Module
Quality Management
Screen Recording
Auto-Dialer
20+ Digital and Social Channels
Workforce Management Integrations

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GoTo Connect Features

Popular features found in VoIP
Caller ID
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Contact Management
IVR
Mobile Access
SIP Trunking
Voice Mail
More features of GoTo Connect
Access Controls/Permissions
Active Directory Integration
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Audio Calls
Audio/Video Conferencing
Audio/Video Recording
Automated Attendant
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Calendar Management
Call Center Integration
Call Center Management
Call Conferencing
Caller Profiles
Call Logging
Call Queues
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking Metrics
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Conferencing
CRM
Custom Greetings/Messages
Dashboard
Electronic Signature
Employee Activity Monitoring
Event Scheduling
Event Triggered Actions
Fax Management
File Sharing
File Transfer
For Cloud Phone Systems
Inbound Call Center
International Calling
Live Chat
Manual Dialer
Meeting Management
Monitoring
Multi-Channel Communication
Multiple Scripts
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Phone Key Input
Predictive Dialer
Presentation Streaming
Progressive Dialer
Project Management
Purchasing & Receiving
Quality Management
Queue Management
Real-Time Chat
Real-Time Reporting
Recording
Remote Access/Control
Remote Support
Reporting/Analytics
Ring Groups
Scheduled Recording
Screen Sharing
Softphone
Survey/Poll Management
Task Management
Text to Speech
Third-Party Integrations
Time Zone Tracking
Two Way Audio & Video
Unified Communications
Video Chat
Video Conferencing
Virtual Call Center
Virtual Extensions
Virtual Voicemail
Voice Customization
Voicemail Transcription
VoIP
VoIP Connection

GoTo Connect Integrations

Google Workspace

Salesforce Sales Cloud

Microsoft Azure

Slack

Zoho CRM

Microsoft Teams

GoTo Connect User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

26%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.5

Functionality

4.5

Rahul P.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

Perfect Product for All-in-out

It's one of the least buggy software out there when it comes to video and audio conferencing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control.

Cons:

The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can

Reasons for choosing GoTo Connect

It was a cheaper option

Reasons for switching to GoTo Connect

There were a lot of constraints with the business account

Alex N.

Verified reviewer

Construction

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2023

Reliable VoIP Phone System

Excellent. Started with a online demo, was then offered physical devices and the chance to setup and use the system before making a commitment. Once we signed up the implementation team was very thorough and clear with what they required from us and when. All mile stones where hit at (or before) the estimated time. The switch over and porting went smoothly and the switch over happened without fuss, which was huge for us as the last time we made a change to our phone system it involved me and another IT employee staying at work until after midnight attempting to get things running.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls.

Cons:

The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require.

Reasons for choosing GoTo Connect

GoTo Connect ended up being the cheaper product to purchase and the completion did not seem to offer anything to make up the price difference.

Reasons for switching to GoTo Connect

GoTo offered us a superior product at a great price. Our previous phone system was feature poor and due to be discontinued any day so we need to switch, since we have been using GoTo for other communication related services it made sense.

Barbara M.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Jive Review

Ratings Breakdown

Ease of use

Functionality

Pros:

Jive is a great product for voice, messaging, and fax.

Cons:

No complaints about Jive product, great software!

Natacha B.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed November 2025

Great and easy platform!

Overall, I enjoy using the platform; it’s convenient, easy to download and use. I’ve used it multiple times for meetings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy the video conferencing and AI tools of the platform. For the most part, it’s user-friendly and a convenient tool to use.

Cons:

Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call summarization and transcription.

Michael W.

Verified reviewer

Publishing

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Excellent VOIP Service!

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Cons:

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Reasons for choosing GoTo Connect

Pricing plus features edged out Jive over the competition. And once I contacted their sales support, I was sold thanks to their excellent US-based technical support - even in the late hours of the evening.

Reasons for switching to GoTo Connect

Our company split-off from a larger corporate entity, so we had to get our own telecom plan.

Rob M.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Ok, But Not Great

It hasn't been horrible, but it hasn't been great either. When my contract expires in a few months I'll be looking to move to a new product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere.

Cons:

Call quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y.

Reasons for choosing GoTo Connect

The MSP we were partnered with recommended them.

Reasons for switching to GoTo Connect

Cloud based and cloud managed phone systems are the way to go.

Rich G.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Very pleased

Been a user for 5 or so years, as they make improvements the service only gets better

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection.

Cons:

I have no complaints, I rarely have any glitches or issues

Reasons for choosing GoTo Connect

Truthfully, my son looked at the websites for all the other services I mentioned above & said he liked the jive (former name) site the best. So I went with it.I have been served well by this company & plan to stay with GoTo.

Reasons for switching to GoTo Connect

When I changed office locations the service was no longer available to me. I searched around and found GoTo (it was jive previously)

Paul P.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

The Best Service For Remote Call Centers

This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years.

Cons:

This software had no weaknesses at all. It is robust and provides every feature you could dream of.

Reasons for switching to GoTo Connect

The phone product we previously used from Windstream was too difficult to administrate. Making changes and resolving issues was time-consuming and often resulted in multiple phone calls to get solutions.

Travis S.

Verified reviewer

Insurance

2-10 employees

Used daily for free trial

Review source

Reviewed December 2019

Buggy software with horrible support

Overall experience with Jive has been horrible. I wouldn't recommend this company to my worst enemies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GoToMeeting is bundled with the software, and it actually works as intended. That's the only positive thing I have to say about Jive

Cons:

Everything. The desktop app UI was buggy. Audio was frequently missing on one or both sides of the call. Audio quality itself was hit or miss. We were told we had a 30 day money back guarantee, and Jive is still fighting to keep us in a contract. One of their representatives told our MSP that if Jive let everyone who had issues with the software cancel their contract they wouldn't have any customers. Instead of fixing the issues like any reasonable company they opt to try strong arming you into paying for a terrible product. The "money back guarantee" isn't so much a guarantee as it is a "we'll give you your money back if we feel like it, which we probably won't" clause.

Reasons for switching to GoTo Connect

We were having issues with Dialpad, but after using Jive Dialpad seems like the best piece of software ever written.

Ezra S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2019

Jive is a great price with all features needed

Overall, we've now been able to do tonnes of calls, outgoing and incoming since we went with jive. It helps grow our business. Access is available on the phone, computer or any other device.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan.

Cons:

Jive seems to be great so far, cant complain

Reasons for choosing GoTo Connect

Cost price of jive was leading factor.

Reasons for switching to GoTo Connect

Jive was cheaper in bulk and has more features

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