GoTo Connect 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if GoTo Connect is right for your organization?

Our VoIP Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

GoTo Connect

4.5

(665)

Pricing

Pricing available upon request

About GoTo Connect

GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.

GoTo Connect brings communications together with the best admin tools on the market, #1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value.

GoTo Connect Screenshots

GoTo Connect Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Phone System

Pricing available upon request

Plan includes:

Call from Any Device, Anywhere
Existing Number Porting
Local, Toll-Free & Vanity Numbers
Toll-Free Minutes
International Calling
Smart Call Routing
Unlimited Auto Attendants
Unlimited Customizable Dial Plans
Unlimited Ring Groups
Call Queues

Customer Engagement

Pricing available upon request

Plan includes:

Shared Inbox
Custom Surveys
AI Powered Messaging Assistant
WebChat Channel
Facebook & Instagram Messenger Channel
SMS & MMS Campaigns
Customizable Dashboards

Complete CX

Pricing available upon request

Plan includes:

Call Queues - Advanced Rules and Routing
Intelligent Call Routing
Skills Assignment
Tag Management
Call Campaign
Ring Strategy
Monitor and Coach Agents
Call Dispositions
Call Wrap Up
Auto-Queue Callback

Contact Center

Pricing available upon request

Plan includes:

Feedback Module
Quality Management
Screen Recording
Auto-Dialer
20+ Digital and Social Channels
Workforce Management Integrations

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

GoTo Connect Features

Popular features found in VoIP
Caller ID
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Contact Management
IVR
Mobile Access
SIP Trunking
Voice Mail
More features of GoTo Connect
Access Controls/Permissions
Active Directory Integration
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Audio Calls
Audio/Video Conferencing
Audio/Video Recording
Automated Attendant
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Calendar Management
Call Center Integration
Call Center Management
Call Conferencing
Caller Profiles
Call Logging
Call Queues
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking Metrics
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Conferencing
CRM
Custom Greetings/Messages
Dashboard
Electronic Signature
Employee Activity Monitoring
Event Scheduling
Event Triggered Actions
Fax Management
File Sharing
File Transfer
For Cloud Phone Systems
Inbound Call Center
International Calling
Live Chat
Manual Dialer
Meeting Management
Monitoring
Multi-Channel Communication
Multiple Scripts
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Phone Key Input
Predictive Dialer
Presentation Streaming
Progressive Dialer
Project Management
Purchasing & Receiving
Quality Management
Queue Management
Real-Time Chat
Real-Time Reporting
Recording
Remote Access/Control
Remote Support
Reporting/Analytics
Ring Groups
Scheduled Recording
Screen Sharing
Softphone
Survey/Poll Management
Task Management
Text to Speech
Third-Party Integrations
Time Zone Tracking
Two Way Audio & Video
Unified Communications
Video Chat
Video Conferencing
Virtual Call Center
Virtual Extensions
Virtual Voicemail
Voice Customization
Voicemail Transcription
VoIP
VoIP Connection

GoTo Connect Integrations

Google Workspace

Salesforce Sales Cloud

Microsoft Azure

Slack

Zoho CRM

Microsoft Teams

GoTo Connect User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

26%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.5

Functionality

4.5

Maria Alejandra R.

Verified reviewer

Outsourcing/ Offshoring

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed January 2023

The best phone app

Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people.

Cons:

that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service.

Reasons for choosing GoTo Connect

Because it has greater accessibility and better features, plus it has no character limits in text messages.

David S.

Verified reviewer

Business Supplies and Equipment

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Very Powerful and complete

My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play.

Cons:

The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it.

Reasons for choosing GoTo Connect

Went with Goto because I did not like the voice quality of the others.

Reasons for switching to GoTo Connect

I needed a solution that was more powerful and at a better price.

Barbara M.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Jive Review

Ratings Breakdown

Ease of use

Functionality

Pros:

Jive is a great product for voice, messaging, and fax.

Cons:

No complaints about Jive product, great software!

LaWanda L.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

GoTo phone app

Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available.

Cons:

It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home.

Michael F.

Verified reviewer

Commercial Real Estate

201-500 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

Great Company to work with.

We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general. They met all of our needs and surpassed them with flying colors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us.

Cons:

None that I can say because they are amazing.

Reasons for choosing GoTo Connect

They had the best bid but more so they were miles over any of the competition. They allowed us to not only meet the needs and goals but surpass them in the winning bid.

Reasons for switching to GoTo Connect

Mitel was in the process of leaving the voip business and were forcing end users o move to ring central and or another option.

Verified

Reviewer

Consumer Goods

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed October 2024

Cost effective reliable VOIP choice

General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost effective and reliable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client.

Cons:

missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options

Reasons for choosing GoTo Connect

Cost and and ease of implementation for a small team.

Reasons for switching to GoTo Connect

Product was acquired by the go to connect company and we got migrated.

Makaiya H.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

GoTo - The 21st Century Landline!

We have really enjoyed GoTo, and are satisfied with the app. It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really like the ability to filter calls based on the kind of customer assistance needed. GoTo also shows us who is calling and it is almost always accurate.

Cons:

The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. You have to call the person back, or wait for them to call you back. Also, many people do not listen to the whole prompt, they just choose the first name that is said.

Jesse D.

Verified reviewer

Media Production

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Team Connection (2025) Solution

Simple IT tool but mega performance under one roof.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Robust and superb team communication via Video, audio,and web conferencing. File sharing, and document creation, and screen sharing.

Cons:

Nothing to complain,it complies all it was purposed for.

Chad M.

Verified reviewer

Renewables & Environment

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Very Useful Call Center Application

My overall experience with GoTo Connect is very positive. The app fits all of our needs so far and is very easy to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used GoTo Connect for almost four years now, and the features I loved the most are the Contact Center and the Analytics features. Being able to have an accurate view of every active agent in the call center is crucial.

Cons:

The app needs to integrate its older feature called Call Reports. The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information.

Alex M.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Good system