Intermedia Unite 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Intermedia Unite

4.7

(187)

Pricing

Pricing available upon request

About Intermedia Unite

Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messages to colleagues and add media attachments to texts, improving collaboration across organizational departments.

Key features of Intermedia Unite include video conferencing, screen sharing, file management and data backup. Businesses can utilize auto attendants to automatically route incoming calls to specific departments and view weekly/monthly routing schedules. Additionally, it offers mobile applications for iOS and Android devices, which enables users to chat and deliver recorded messages as voicemails to specific contacts.

Intermedia Unite facilitates integration with various third-party applications such as Zapier, Microsoft Dynamics 365, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.

Intermedia Unite Screenshots

Intermedia Unite Pricing and Plans

Starting price: $27.99

Free Trial

Free Version

Unite Pro

$27.99

flat rate

Plan includes:

100 Participants HD Video Conferencing
100 Participants Screen Sharing
10gb File Backup
200 Participants HD Audio Conferencing
30 Max Videos on Screen
5 Number of Concurrent Endpoints
Agent Log in and Log Out
Auto Attendant
Caller ID
Call Pickup

Unite Enterprise

$32.99

flat rate

Plan includes:

10gb File Backup
200 Participants HD Audio Conferencing
200 Participants HD Video Conferencing
200 Participants Screen Sharing
30 Max Videos on Screen
5 Number of Concurrent Endpoints
Agent Log in and Log Out
Auto Attendant
Barge)
Caller ID

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Intermedia Unite Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of Intermedia Unite
Access Controls/Permissions
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Calendar Management
Call Center Management
Call Conferencing
Caller ID
Call Monitoring
Call Tracking
Call Transfer
Chat/Messaging
Collaboration Tools
Conferencing
Contact Database
CRM
Document Storage
Fax Management
File Transfer
Interaction Tracking
IVR
Live Chat
Meeting Management
Monitoring
Multi-Channel Communication
Multi-User Collaboration
Online Voice Transmission
Real-Time Data
Reporting/Analytics
Unified Communications
Video Call Recording
Video Conferencing
Video Streaming
Video Support
VoIP
VoIP Connection
Workforce Management

Intermedia Unite Integrations

Microsoft Teams

Microsoft Outlook

Salesforce Platform

ServiceNow

Slack

SugarCRM

See all 14 integrations

Intermedia Unite User Reviews

Overall Rating

4.7

Ratings Breakdown

80%

16%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.8

Functionality

4.7

Sully S.

Verified reviewer

Graphic Design

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2023

Excellent product, exceptional support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have found it very easy to set up our VOIP phones, auto-attendants, cell phone apps etc. Intermedia Unite is a very clean, easy-to-use interface compared to other VOIP providers we've had in the past. When we have needed support, their team is very responsive and well-trained, and they escalate to the next tier without delay when that is necessary.

Cons:

No complaints. It does everything we need it to do.

Reasons for choosing Intermedia Unite

The support and interface were superior and the pricing was competitive.

Reasons for switching to Intermedia Unite

Pricing and also more configurable options that were easier to access.

Brian L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

A Top Notch VoIP Game changer!

So far our experience has been great with Unite!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and implementation is at the top of the charts!

Cons:

There is nothing I did not like about this product

Reasons for choosing Intermedia Unite

The cost and support team was key in choosing a solution!

Brianna Stern and Alejando Pastrana F.

Verified reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Incredible Customer Service Agent [sensitive content hidden]

10/10 thanks to [sensitive content hidden]. She is an incredible asset to intermedia! We cannot thank her and this company enough.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our customer support agent, [sensitive content hidden]. [sensitive content hidden] was patient, extremely helpful, and dedicated. [sensitive content hidden] is one of the best customer service agents our law firm has ever dealt with. We cannot thank her enough! She truly saved our business through very stressful times. [sensitive content hidden] and Intermedia's customer service department is incredible!

Cons:

Through no fault of intermedia or [sensitive content hidden], our firm waited to update our phone systems. This is something we wish we did sooner.

Whitney S.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Not the best, but affordable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their deskphones are easy to familiarize yourself with and pretty decent

Cons:

Customer service was not the best, took so long for support to resolve issues and constant outings in the area.

mark b.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Great phone to email integration of voice message system for quality service

It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when we have to go into the field or are out of the office traveling - we can take and place calls and it 'looks like' we're in the office.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Seamlessly integrates into our email system so all VM's are sent to our email with a voice to text transcript along with the actual audio recording. Super nice functionality and even with heavy accents, you can always listen to the VM when the transcription doesn't "get it" word for word.

Cons:

Can't figure out how to set a different and unique ring tone for my cell phone to let me know it's the "office line' ringing. Also, can't turn down the Unite ringer volume level

Reasons for choosing Intermedia Unite

For all the reasons stated, better call quality, ease of use and ability to accept and place calls using our cell phones while appearing to be in the office.

Reasons for switching to Intermedia Unite

Ability to more easily and quickly review messages and make calls on the go, all while using the office number to receive and place calls.

Nat H.

Verified reviewer

Medical Devices

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Best in class

It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they are doing to prevent it again. We’ve only had like a couple problem in several years compared to couple problems a month with previous option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have complete control with 100% flexibility to add and remove components. When covid hit and we wanted a separate curbside line less than 5 minutes and it is up and running. Desk phones or PC calling it has it all. Pricing is 100% clearly communicated and reasonable at the front end. Frequent updates and improvements. Unlimited digital faxes for free…

Cons:

That free fax benefit could have a better interface…. Honestly hard to come up with cons as they don’t have any of the gripes I had or heard about other services.

Reasons for choosing Intermedia Unite

Either outright terrible pricing or great intro pricing with reviews that warn you about backstabbing and price hikes to come. Intermedia doesn’t seem to do that.

Reasons for switching to Intermedia Unite

Hardware started failing the month after our lease converted to purchase…

Cheryl L.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Best Tech Team on the net.

Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Cons:

The company does not have any problems with our office and we would highly recommend them to other businesses as well.

Reasons for choosing Intermedia Unite

We dropped 8x8 in a decision to have better service and care for our office This was a wise choice for our office and we have really had great experience with the Intermedia Unite team. We are well pleased with the software and the tech support! We we changed over the transition was very fast and with out a lot of hassle. This team knows how to work with business to keep their business running smoothly. We love the auto attendant feature, cloud softphone and the broadband phones. We have them as our home phone account also, that is how great they are!

Reasons for switching to Intermedia Unite

Our company needed better tech support and a software team that wanted with our business. We needed to have techs that were dedicated to our business that is United States based. Techs in the United States makes our business a priority.

Verified

Reviewer

Financial Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

happy intermediate unite customer

this product fits a low cost alternative to other voip services. so far no problems to date, although at a few times customer service was difficult to reach, but has not been a problem

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

very good on boarding process, and very user friendly

Cons:

so far, we have had no limitations, but we have not used all the features since the pandemic has limited business growth

Reasons for choosing Intermedia Unite

Cost and ease of use and ability for multiple lines - was very reasonable

Reasons for switching to Intermedia Unite

At&t has very poor customer service and too expensive. Couldn't wait to get rid of them.

Verified

Reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Great online phone system

We have found this online phone system to be a great tool for our company. The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas the last company we had was very sporadic service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrating and setting up Intermedia Unite was fairly easy. The customer service is very helpful! We have found this online phone system a major upgrade from our last provider.

Cons:

Setting up our voicemail system was difficult. After several attempts however, we contacted customer support and were able to resolve everything.

Reasons for switching to Intermedia Unite

Poor service & poor customer service. Phone system was horrible.

Nancy L.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Reviewed March 2025

Reliable phone system