Invoca 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Invoca

4.5

(20)

Pricing

Starting at $1.00 per month

About Invoca

Invoca is a cloud-based, artificial intelligence call tracking and analytics solution, which helps marketers optimize sales conversions by gathering data from inbound phone calls.

Invoca, through its machine learning algorithms analyzes phone conversations to understand caller viewpoint and provides outcomes. The solution enables marketers to leverage real-time calls, voice analytics, demographic data and conversation analysis to understand the potential outcome.

Its primary features include, call tracking, call classification, call profile, caller identification, predictive modelling and data security.

The product is aimed to assist advertisers, franchises, publishers, dealers and agencies. Invoca caters to home services, insurance, financial services, healthcare services, general services, and affiliate marketing sectors.

Invoca integrates with google apps, social media platforms, Adobe Experience Cloud, Salesforce Marketing Cloud and Salesforce Sales Cloud.

Invoca Screenshots

Invoca Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

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Invoca Features

Popular features found in Call Tracking
Caller ID
Call Monitoring
Call Routing
Call Transcription
Computer Telephony Integration
Conversion Tracking
CRM
IVR
Keyword Tracking
Voice Mail
More features of Invoca
API
Automatic Call Distribution
Call Recording
Call Reporting
Call Tracking
Call Tracking Metrics
Prioritization
ROI Tracking

Invoca Integrations

CAKE

TUNE

Marketo Engage

Marin Software

Salesforce Marketing Cloud

Five9

See all 11 integrations

Invoca User Reviews

Overall Rating

4.5

Ratings Breakdown

70%

20%

Secondary Ratings

Ease of Use

4.3

Value for money

4.1

Customer support

4.6

Functionality

4.3

Have you used Invoca and would like to share your experience with others?

Sparsh S.

Verified reviewer

Food Production

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

Invoca Review

A very good tool and fun to use. It gives AI-controlled call following and investigation answers for big business advertisers who need information and attribution for crusades that drive inbound calls. A worthy and recommendable tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is truly simple to explore through the menus & filters, with examination and voice calls, you can streamline the whole buy way, snap to call and it is incredibly effective. API, Keyword Tracking, ROI Tracking, IVR etc are best features in this software.

Cons:

CRM, Lead Capture, Multi-campaign, Performance Metrics, Website Analysis etc are some features which lacks here but are present in other tools of in same category.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed April 2018

The best experience in telephone connectivity

With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service.

Cons:

Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call.

Shaun M.

Verified reviewer

Banking

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed October 2024

Great company

Great Team Great product but was too many bells and whistles for what we needed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

People and staff are great and very helpful

Cons:

User friendliness, lots of bells and whistles but hard to do some simple things

Verified

Reviewer

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2018

Great way to audit calls and improve in various areas of the company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls. Being able to record calls has allowed us to identify issues when auditing and improve where necessary for our team/company. It's a great tracking system for calls to see whats working and what's not for marketing purposes.

Cons:

One thing I would change is being able to better organize calls. Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways.

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Reviewed May 2019

Senior Account Manager

Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support team and overall performance are consistent and awesome. There is a reason why we stay

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Invoca is really easy to navigate through the menus. For my role digging into publisher data is key, and for someone who is not usually good at these type of things I find myself hardly stuck at all. Good Support team and informative updates on whats fixed or what is going to be addressed.

Cons:

Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. but that even seems like im trying to say something bad

Gabby K.

Verified reviewer

Facilities Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2024

POOR CUSTOMER SERVICE

I do not like a single thing about the company!! POOR CUSTOMER SERVICE!! I have been working on a task since [sensitive content hidden]. Every few days I will get a run around response from someone on the community support forum. Nobody answers the phone on the support number. No specific email address to email someone directly. Do not waste your time or money on this useless company!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do not like a single thing about the company!! POOR CUSTOMER SERVICE!!

Amy F.

Verified reviewer

Insurance

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Your Digital Campaigns Will Thank You

Great customer support, and cannot say enough about the positive impact this solution has had on our digital campaigns

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact I now have a full view of how my digital marketing campaigns are performing and can leverage more robust call analytics within automated bidding

Cons:

None it is easy to use and the benefits are excellent

Reasons for choosing Invoca

Past experience, superior customer support.

Verified

Reviewer

Financial Services

1001-5000 employees

Used daily for less than 12 months

Reviewed May 2019

Invoca for inbound tracking

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pretty easy interface once you get used to it. Tracks accreting with a lot of advanced features for large businesses. Many of our clients use it as well.

Cons:

Some steps are repetitive. We have thousands of campaigns and it is difficult to update holiday hours across all those campaigns. Although, Invoca was willing to do this service for us.

NATALIE D.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

INVOCA = ROI

I LOVE THE PEOPLE, I LOVE THE TOOL, I LOVE THE RESULTS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I LOVE THE WAY YOU CAN CUSTOMIZE THE WAY YOU USE THE TOOL TO FIT YOUR NEEDS. IF YOU CAN THINK IT THE PEOPLE AT INVOCA ARE ALWAYS WILLING TO HELP YOU FIGURE OUT HOW TO MAKE IT HAPPEN.

Cons:

THE COST