smrtPhone 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

smrtPhone

4.7

(67)

Pricing

Starting at $75.00 per month

About smrtPhone

smrtPhone provides greater automation, reduces time spent on clerical tasks, and gives valuable insight.

smrtPhone Screenshots

smrtPhone Pricing and Plans

Starting price: $75.00 per month

Free Trial

Free Version

Standard

$75.00

usage based, per month

Plan includes:

10 Users Included
Team Management Tools
Team Inboxes
Shared Voicemail
Simultaneous Ring
Round Robin Call Flows
Agent and Team Analytics

Pro

$125.00

usage based, per month

Plan includes:

Unlimited Users
Call Monitoring
Listen / Whisper / Join
Warm Transfers
Conference Calling
Area Code Matching
Advanced Video Calling

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smrtPhone Features

Popular features found in Call Tracking
Caller ID
Call Monitoring
Call Routing
Call Transcription
Computer Telephony Integration
Conversion Tracking
CRM
IVR
Keyword Tracking
Voice Mail
More features of smrtPhone
Activity Dashboard
Activity Tracking
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automatic Call Distribution
Automatic Outbound Dialer
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Recording
Call Reporting
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transfer
Call Whispering
Campaign Analytics
Campaign Management
Collaboration Tools
Communication Management
Contact Database
Contact Management
Customizable Caller ID
Customizable Reports
Data Import/Export
Interaction Tracking
Lead Capture
Lead Generation
Lead Management
Lead Qualification
Live Chat
Mobile Access
Monitoring
Multi-Campaign
Performance Management
Power Dialer
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
ROI Tracking
SMS Messaging
Third-Party Integrations
Video Conferencing
Virtual Call Center

smrtPhone Integrations

Podio

Integration rated 4.6 from 21 reviews

Salesforce Sales Cloud

Launch Control

HighLevel

Gong.io

Slack

See all 9 integrations

smrtPhone User Reviews

Overall Rating

4.7

Ratings Breakdown

78%

16%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.6

Functionality

4.5

Have you used smrtPhone and would like to share your experience with others?

Rob S.

Verified reviewer

Real Estate

2-10 employees

Used weekly for less than 6 months

Reviewed July 2023

Moved from Forefront to Smrtphone

The follow up by the Smrt phone team has been excellent. They made sure I understood what to do and spend the time necessary to followup on the many small details in the transition.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My CRM is Forefront and I had used their phone numbers exclusively, so a new system was completely new to me. I found it challenging at first, but the online followup with their customer service personnel and the good working relationship and knowledge of the Smrt phone people and those at Forefront, made the transition easier.

Cons:

I have never used another system, so this was all new to me. I love the Forefront CRM and their numbers were already integrated. Adding a new system was a challenge for me.

Reasons for choosing smrtPhone

Their integration with my CRM seemed most robust and active.

Reasons for switching to smrtPhone

Forefront chose not to continue with their internal phone numbers and in particular not to tackle the new compliance issues. They chose to focus on their CRM.

Vendor Response

Hi Rob, We are glad that you successfully made the transition to smrtPhone and we assure you that our live support will continue to be there for any other help you might need. Best, Catalin from smrtPhone

Replied August 2023

Christian H.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Reviewed October 2024

Smrtphone is the best way 💯

We love how fast and easy it is to use smrtphone. Super user friendly anyone can get around and navigate the system. The support chat is very helpful and efficient to respond back.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the fact that we can use the App when we are on the go. Not only that but we get to do live transfers between teams.

Cons:

No cons I’ve used other phone systems hands down smrtPhone is the way!

Reasons for switching to smrtPhone

We had a better api Imigration built out with our CRM.

Vendor Response

Hi Christian, Thanks for taking the time to review us! We value your feedback and we like that you find smrtPhone super user friendly, along with our mobile apps. smrtPhone is the way! Catalin from smrtPhone

Replied October 2024

Alfredo Y.

Verified reviewer

Real Estate

2-10 employees

Used daily for free trial

Review source

Reviewed April 2023

These people will steal your money...

During the free trial i was deceived by smrtphone representative to add money to the account balance, the functions for the usage of this product was never approve by them for i don't know what reasons, i never had the change to use not one time this product / service, and still they kept my money when i told them i did not want to use this product /service, it was a free trial period, and till they say they are not returning my money that i was deceived to deposit to the account balance, i am not sure if i will ever get my money back, but if i ever do i will update this review.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, nothing, nothing, it is just impossible.

Cons:

Everything, specially customer support, you need to get assistance? good luck with that.

Vendor Response

Hi Alfredo, we appreciate you taking the time to share feedback. We take it seriously. We have reviewed the meeting recording and all Support conversations you had and they do not reflect what you say here. The trial subscription is free and we give $7 of initial credit to start, to continue making calls during the trial period you must top-up. As was explained, the $20 you added remains yours and available to you for the remainder of the trial period, even after you cancel. We will coach our team to be more explicit about our refund policy for credit balances in the future. We see that the reason you canceled was because you found the business verification process too long after 3 days. Unfortunately, this process - which is required for all SaaS phone systems - is not controlled by smrtPhone. We can be your guide and advocate, and you can still use our products while you are waiting confirmation. When you received a rejection because your market-facing brand did not match your legal documents, we escalated a ticket with our provider for you. We canceled that ticket when you canceled your account. We try our best to provide top-notch customer service and we are sorry we did not meet your expectations. We understand this was not a fit for you and we wish you the best of luck.

Replied June 2023

Marissa M.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 2 years

Reviewed February 2023

Watch out - Smrtphone may be taking over!

I am very happy with Smrtphone. We have had our system issues but if you think you are going to have ANY system without issues you are unrealistic and unexperienced.... yeah, I said it. Smrtphone is definitely the best system I have used so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how user friendly the entire system is. The resource center and support is some of the best I have ever seen and I have been in the Call Center Industry for 6 years and the REI industry for 2.

Cons:

This system is still growing.... So there are a lot of things they have not developed yet. My biggest pet peeve is the mobile app but I have faith. Smrtphone has implemented two of my person submission to their "this would be cool to have" option.

Reasons for choosing smrtPhone

I joined a call where [sensitive content hidden] went over the system. She was grilled and just kept her cool the enitre time. She understands their Clientel and answered every question even the ones she didnt get to on the call, she emailed. She represented the company well and thats hard to find so we gave it a try. I also liked their 30 day trial option.

Reasons for switching to smrtPhone

360 was absolutely terrible. Could never get help, not client friendly... just not a good time and never got anything fixed.

Vendor Response

Hi Marissa, Thanks for taking the time to review us and for giving us valuable information about what we can do better. Your insights regarding the mobile app will be forwarded to our developers so we can continue to improve our software. Best, Catalin from smrtPhone

Replied March 2023

Cole S.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Reviewed March 2025

Grow bigger with SMRT Phone

Great! Helped scale our company and have lots of great tools

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SmrtPhone is a great application. Multiple numbers and their dialers make it easy to get a hold of clients. The mobile app is also useful

Cons:

Can be buggy at times, but overall a great application

Reasons for switching to smrtPhone

Ease of access and more tools to utilize.

Vendor Response

Hi Cole, Thanks for sharing your feedback to us, we are taking it into account. We are glad that your org can grow bigger with our platform and that you like our smrtDialer. Best, Catalin from smrtPhone

Replied March 2025

Javier B.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Reviewed January 2025

Recommended 100%

Overall is been great the fast access and the security is great. I am very thrill and satisfied

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great customer service with very fast reaction. Also the dialer and the extensions work magnificent.

Cons:

I don’t think I have one thing to say all is great

Vendor Response

Hi Javier, Thank you for your feedback, it is really valuable to us. We are happy that you like our fast live human support and also our dialer and extensions. We hope to bring you more value into the future! Best, Catalin from smrtPhone

Replied January 2025

Stephen L. T.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Reviewed February 2025

I’m loving it!

My overall experience with SmrtPhone is great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SmrtPhone is an outstanding platform to use. It is effective and efficient. It does everything I need it yo do.

Cons:

What I like least about it is when someone calls me back, I cannot see the address; however, I do see the name. When ine is making 1,000 cold calls, I cannot remember all the addresses.

Vendor Response

Hi Stephen, Thanks for taking the time to review us, it means a lot to us that you love our platform and we will take your feedback into account. Best, Catalin from smrtPhone

Replied February 2025

Lisa M.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Reviewed October 2024

Great phone system!

Very good experience. Customer support is always prompt when I have an issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrations and API features. Mobile and desktop extension. IVR system, call routing.

Cons:

I like that users can be assigned their own caller ID however if I want them to have more than one caller ID assigned there’s no option for that. They either just see their direct caller ID of all of the caller IDs for the company. There’s not an in between.

Vendor Response

Hi Lisa, Thank you for your feedback. We are glad that you like our integrations, API features, mobile apps and Chrome extension. Best, Catalin from smrtPhone

Replied October 2024

Mostafa Y.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 12 months

Reviewed January 2024

Cheif Operating Officer

Ratings Breakdown

Ease of use

Functionality

Pros:

Very easy to use and amazing customer support.

Cons:

Haven't really found an issue while using it.

Vendor Response

Hi Mostafa, Thank you for taking the time to review us, your feedback is very important. We are glad that smrtPhone is a good fit for your real estate business! Best, Catalin from smrtPhone

Replied January 2024

Verified

Reviewer

Construction

11-50 employees

Used daily for less than 6 months

Reviewed August 2022

Best Call Platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used this software to integrate my Podio system with our daily phone calls. I highly recommend SmrtPhone

Cons:

There is no option to use MMS on web application and dialer could be better

Vendor Response

Thanks for sharing your review, we are happy that you are having a great experience with smrtPhone and we are taking the feedback you provide into consideration. If there's ever anything you need help with, feel free to ask us on our livechat support app at smrtphone.io Best, Catalin from smrtPhone

Replied September 2022

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