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Josh P.
Advisor, 7 years

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Updated February 5, 2026
Twilio vs Zoom Phone: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors

55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$15.00
per month
$10.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Call Conferencing
4.83
Call Logging
4.70
Call Monitoring
4.64
See All
Voice Mail
4.77
Video Conferencing
4.66
Mobile Access
4.55
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Integrations
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Pros / Cons
- Twilio has a great value for the price and enables almost instantaneous notifications for actions taken, information submitted and requests performed on the corporate website.
- After successfully creating the flow and purchasing a number, I was met with an endless loop of verification requests from their support team. Despite providing complete information about my LLC, my role, and intended use case in my FIRST response, I received identical verification requests from THREE different support representatives [sensitive content hidden], each asking for the exact same information I had already provided multiple times.
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- Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication
- With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically.
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Ease-of-Use
4.1/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Value for Money
4.2/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Customer Support
4/ 5
Highest performing feature
in the comparison
4.2/ 5in the comparison
Functionality
4.5/ 5
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2024
Advisor
Recommendations
Recommendations
1 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad