Bria 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Bria

4.3

(106)

Pricing

Starting at $2.95 per month

About Bria

Bria is a unified communications and collaboration solution that is designed for individuals, teams, enterprises and resellers who need a comprehensive communication tool that integrates with their existing voice services. Bria allows businesses of all sizes to extend their investment in their call server by adding services for team messaging, video conferencing and mobile capabilities.

Bria offers several key features to enhance business communications. Its softphone functionality enables users to make and receive calls with advanced call features such as call transfer and forwarding. The team messaging capability allows users to start one-on-one messages or chat rooms in a single window. It provides centralized provisioning, which allows configuration to be done once in the cloud, with settings then downloaded to user devices. Additionally, Bria's secure communications feature ensures encrypted voice and messaging to keep conversations private.

Bria's flexibility allows users to access their communications from any device, from desktop to mobile. This enables them to stay connected and take their communications with them wherever they go. Additionally, Bria offers a tailored ex...

Bria Screenshots

Bria Pricing and Plans

Starting price: $2.95 per month

Free Trial

Free Version

Brian Solo Free

$0.00

flat rate, per month

Plan includes:

1 Device Supported
1 SIP/ Voip Accounts Support

Brian Solo

$2.95

flat rate, per month

Plan includes:

3 Devices Supported
5 SIP/ Voip Accounts Support
HD Audio/Video Support
Standard Audio/Video

Brian Teams

$4.95

flat rate, per month

Plan includes:

3 Devices Supported
5 SIP/ Voip Accounts Support
Call Analytics
HD Audio/Video Support
Screen Sharing Service
Standard Audio/Video
Team Messaging & Presence
Team Voice & Video Service

Brain Enterprise Basic

Pricing available upon request

Plan includes:

1:1 Messaging & Chat Room Support
4 Devices Supported
5 SIP/ Voip Accounts Support
Advanced Configuration Options on Stretto™ Provisioning
HD Audio/Video Support
LDAP / Active Directory Integration

Brain Enterprise Standard

Pricing available upon request

Plan includes:

1:1 Messaging & Chat Room Support
4 Devices Supported
5 SIP/ Voip Accounts Support
Advanced Configuration Options on Stretto™ Provisioning
File Transfer Capabilities
HD Audio/Video Support
LDAP / Active Directory Integration
Messages Synched Across Devices
Messaging & Presence Service
Remote Troubleshooting Tools for Administrators

Brain Enterprise Business

Pricing available upon request

Plan includes:

1:1 Messaging & Chat Room Support
4 Devices Supported
5 SIP/ Voip Accounts Support
Advanced Configuration Options on Stretto™ Provisioning
HD Audio/Video Support
LDAP / Active Directory Integration
Messages Synched Acro
Messaging & Presence Service

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Bria Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Bria
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automatic Call Distribution
Call Center Management
Call Conferencing
Call Disposition
Caller Profiles
Call List Management
Call Tracking
Call Transfer
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Customizable Branding
Employee Database
File Sharing
File Transfer
Inbound Call Center
Live Chat
Manual Dialer
Mobile Access
Multi-Channel Communication
Multiple User Accounts
Multi-User Collaboration
On-Demand Recording
On-Demand Webcasting
Online Voice Transmission
Outbound Call Center
Presentation Streaming
Private Chat
Real-Time Chat
Recording
Remote Access/Control
Screen Sharing
Search/Filter
Single Sign On
SIP Trunking
Third-Party Integrations
Two Way Audio & Video
Two-Way Audio & Video
Unified Communications
User Management
Video Call Recording
Video Conferencing
Voice Mail
VoIP
VoIP Connection

Bria Integrations

Microsoft Outlook

Salesforce Sales Cloud

Callture

CloudCall

OnSIP

Zadarma

See all 7 integrations

Bria User Reviews

Overall Rating

4.3

Ratings Breakdown

56%

30%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

3.7

Functionality

4.1

Verified

Reviewer

Education Management

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2018

This did not work for us

Previously 2

Ratings Breakdown

Ease of use

Functionality

Previously 2

Pros:

Hard to say, not much of it worked. It was better than being tied to a physical phone, but only when it was working. The best thing I can say is the tool has a built-in "send report to technical support" button.

Cons:

Dropped transfers, absent notifications for calls/missed calls... upside was I was able to just ignore my phone for a few months.

Orjus I.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Bria Review

Ratings Breakdown

Ease of use

Functionality

Pros:

I am not sure how much it costed in our company. I needed to integrate it to our Call Center and it was easy. It does what it needs to do and we have been using it for many years now without any problem.

Cons:

I find it difficult to work with its logs or capture them or investigate them , even why they are not needed so much , I would have liked something better.

Reasons for choosing Bria

I did not choose it. Our company Vodafone choose it.

Kaitlen P.

Verified reviewer

Real Estate

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Bria--A decent option.

Ratings Breakdown

Ease of use

Functionality

Pros:

Bria is definitely a decent option when it comes to computer phone software. It gets the job done and mostly serves it's purpose. The functions on the phone are simple and easy to operate. The connection is clear and rarely do I have a poor or fuzzy connection when using BRIA.

Cons:

Often I find myself getting multiple calls coming in at once, or my calls will drop randomly. It seems the settings can get shifted without my knowledge fairly easy which throws everything off just a bit. Making it just a bit more difficult to do my job, using Bria. The most frustrating of the glitches would be getting multiple calls coming in to me at once. I have to remember to adjust the settings quite regularly or it gets very difficult to work.

Vendor Response

Kaitlen thank you for taking the time to submit a review. Did you work with our support team to help troubleshoot why calls were dropping? Tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new

Replied February 2020

Oliver V.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Simply the best

Besides the obligatory upgrade + smaller issues with transferring calls, my overall experience is overwhelmingly positive. We've used another softphone provider before and simply switched over completely to Bria after an endless road of issues. That road has come to an end now, and we're very happy with Bria.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.

Cons:

They recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems. Was a bit of a cost, but paid with pleasure. Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.

Vendor Response

Oliver thank you for taking the time to submit an amazing review. It's always great to hear form our customers. I will forward your feedback to our product team.

Replied March 2019

Andre B.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Integration and update

Overall, it works good. Stable and reliable are the words that explain Bria.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I most like in Bria is the integration with so many devices. My headphone has support to Bria, so it is easy to answer and make calls.

Cons:

What I least like is the update. There is a new version that support what I need, but I have to purchase again to have access to the new functionalities.

Vendor Response

Andre thank you for taking the time to submit a review. It¿s great to hear our device integration works well for you. Have you considered moving to a subscription model? Bria Teams is a user based subscription which allows each user access to Bria on up to 3 devices including Desktop, Mobile and Tablet. Bria Teams uses a web-based provisioning dashboard to setup, deploy and manage your users. Bria Teams allows up to 5 SIP/XMPP accounts. Bria Teams also has subscription based features like Upgrades, Team Messaging and Screen Share capabilities. You can find more about Bria Teams and sign up for a trial here, www.softphone.com.

Replied December 2018

Tom K.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Works well

With Bria I can answer calls from anywhere and it integrates into iOS

Ratings Breakdown

Ease of use

Functionality

Pros:

Bria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box

Cons:

I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins!

Vendor Response

Thank you for taking the time to provide your feedback. It's great to hear how Bria allows you to receive calls from anywhere. I'll bring your feedback in regards to number of devices to our Product Team.

Replied February 2021

Stan Y.

Verified reviewer

Publishing

201-500 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

Better than some softphone solutions, but not as good as a 'real' phone.

Sound is okay, but still doesn't compare to a real, physical IP phone. The UI is minimal which will be a plus for some and a con for others. The only reason I have a Bria soft phone is that the physical IP phones my company used to use for remote users no longer work (too old for new firewall) and aren't immediately planning to replace them. I use Bria on the Mac side of my machine because it seems to work a bit better than the Cisco IP Communicator software on the Windows side of the same machine. Both have a bit of a delay when speaking, but he Bria phone seems to have a little less of it. But not sure if that's more of a PC vs Windows thing instead of a Bria vs Cisco thing.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to install and works better on a Mac than another software does on the PC. Sound quality is okay. Works well with a headset or through computer speakers/mic.

Cons:

Maybe it's the nature of all soft phone solutions, but still picks up the keyboard sounds if I'm trying to use my computer and be on a call. The interface is very minimal, which some might say is a 'pro' instead of a 'con'. There's other soft phone software where the UI actually looks like a phone, which I prefer.

Vendor Response

Stan thank you for taking the time to submit feedback we truly appreciate it.

Replied September 2018

Nelson R.

Verified reviewer

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2018

good softphone for the company

It has helped me to take advantage of the resources of the machines without leaving behind the quality

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

excellent softphone, very practical since it has all the functionalities at hand, easy configuration and allows to create multiple accounts, good audio quality and does not consume many resources

Cons:

one of the things that I like least is the interface, it is unfriendly, it could be more modern or have changeable themes

Vendor Response

Thank you for submitting feedback Nelson. It's great the configuration was easy and the audio is good. I will forward your interface feedback to our product team to review

Replied January 2019