CorvisaOne is a cloud communications suite suited for companies that need features for managing inbound or outbound call centers or every day business phone needs. CorvisaOne offers features such as ACD, queue and skills-based routing, IVR, real-time reporting and call recording all designed to help call centers improve productivity and their customer experience.
The Contact Center Suite comes with an integrated cloud phone system (PBX). The products can also be highly customized to fit a company’s current work processes through Corvisa’s Summit Platform, which gives companies code-level access to the suite. It also supports integrations to third-party systems.
CorvisaOne is suitable for B2B and B2C companies in any industry, and is recommended to organizations that will need more than five users. It can be implemented without heavy IT involvement, and Corvisa offers assistance to companies that want customization but don’t have developers on staff.