CrazyCall is a cloud-based call center software solution. Key features include live analytics reporting, an agent panel, workforce management and a dialer that matches agents with leads.
CrazyCall’s agent panel automates dialing and emails. Agents don’t have to copy and paste numbers from their customer relationship management (CRM) software or emails from Outlook. Users can create guided scripts for agents and store them in the system.
In CrazyCall, users and agents can see how all agents are performing, and high performing agents are matched with better leads. The system sets a slower pace for new agents, and it assigns leads of varying quality to help them learn.
CrazyCall can determine which contacts are new, and it can schedule calls automatically in a call list.
This solution is priced per agent per month. It is offered worldwide.