PlayMaker CRM Software


 

PlayMaker CRM is cloud-based customer relationship management software designed specifically for post-acute care providers of any size, including home health agencies, hospice clients, long-term care communities, private duty organizations and more. This solution integrates with electronic health records (EHR) systems.

The software allows users to manage their accounts, contacts, referrals and events. TargetWatch, a prescriptive analytics tool, identifies the top referring physicians and facilities in a client’s market so these high-value referral sources can be targeted for outreach.

The i-Compli Marketing Compliance Tool tracks expenses and displays alerts when spending thresholds are close to being reached. A feature called Map My Route documents mileage expenses while mapping the most efficient travel routes for sales reps. This software can also automate dozens of market-specific reports, providing sales and marketing analytics.

PlayMaker CRM has a native mobile app for iOS and Android devices that can be accessed from anywhere, including offline settings. It has modules for entering visit and call notes, scheduling events through a drag and drop calendar and entering expenses.

 

PlayMaker CRM - TargetWatch tool
 
  • PlayMaker CRM - TargetWatch tool
    TargetWatch tool
  • PlayMaker CRM - Calendar
    Calendar
  • PlayMaker CRM - Referrals data
    Referrals data
  • PlayMaker CRM - Event details
    Event details
  • PlayMaker CRM - Mobile modules 1
    Mobile modules 1
  • PlayMaker CRM - Mobile modules 2
    Mobile modules 2
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

4 Reviews of PlayMaker CRM

 

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Software Advice Reviews (3)
More Reviews (1)

Showing 1-3 of 3

Mike from Curo Health Services
Specialty: Hospice Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Product Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Our company uses this software for our field staff. It is a great resource that helps us keep in touch with a long list of referral sources, physicians and other healthcare connections.

Cons

It can seem bulky at times. Getting to where you need to be could be a little easier. It does take a little time to get up to speed on how to use the software effectively.

 
 

Patti from WMC Home Health
Specialty: Home Health Care

July 2016

July 2016

Good! Easy to compile list of offices and referral sources

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Great customer service, friendly and always willing to help out and answer questions.

Likes Least

Cost. Info for Target watch is a year old which is no fault of the company - it is standard from Medicare so this info is not useful to us.

Recommendations

Very knowledgeable staff and always willing to assist.

 
 

paul from Denver HomeHealth
Specialty: Home Health Care

June 2016

June 2016

Worst in class for Customer Support, Lost APIs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The design is well customized for the post acute sectors, and when they had API ability to connect data with EHRs and other critical HC platforms, it was almost worth the exorbitant price they require. Now, it is simply a stand-alone CRM that is way over-priced offering rude & almost negligent support.

Likes Least

Please see all that has been articulated above & below regarding this companies shortcomings.

Recommendations

Stay clear! Better to customize a more ubiquitous CRM for your post acute practice than to deal with this company & pay way too much. TargetWatch is also priced beyond its highest perceived value point. Also be aware they force you thru 90-120 days of agonizing training & setup that should be done internally by them in 21 days or collaboratively with your IT within 2 weeks.

 
 
 
Showing 1-1 of 1

Jennifer from Health Aid Of Ohio
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Does not apply to DME sales as we had thought.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have not had any benefits yet.

Pros

The customer service. The service is user friendly for different business lines. The software is too complex to add accounts and manage accounts as cold calls.

Cons

It is not geared towards medical equipment sales as much as it is hospice and hospital. The data and reporting are not helpful for our type of sales. We do not deal with admissions.

Source: Capterra