Egencia 2026: Benefits, Features & Pricing

I really like the ease of using Egencia. I book flights for myself as well as other co-workers several times a year. You get a list of several flights with different airlines and you're able to make your selection with the time of day you want to travel. It's easy selecting your seat too. You can book your return flight with ease also.

I haven't found anything that I didn't like about Egencia and I've been using it for years.

The software allows travelers to be self sufficient, have access to corporate negotiated rates, book travel within policy, have the flexibility to manage and view their trips. The app is very user friendly and alerts travelers to any issues that might arise regarding their trip. Egencia is integrated with Uber, Google Mpas and CityMapper ground transportation options. As a travel manager, the reporting functionality is great and the new analytics tools are very impressive. Review of scheduled and/or customized reports gives the ability to monitor and measure corporate travel policy, understand purchase trends and travel patterns to identify opportunities of savings to the company. Duty of care is forefront in the travel industry, and having all your travelers book their travel in one platform allows access to their whereabouts at your fingertips in case of emergency. Detailed invoices are provided for each trip for ease of expense report submission. Integration with our expense management company is highly valuable and time saving to our travelers for are road warriors. We have been very pleased with the Egencia platform and the professional account reps and travel agents.

When issues arise when you have to call the travel agency desk, there is sometimes a long wait time especially during bad weather. I think they could do a better job managing these occurrences.

Able to see overview of full trip and in the app

Customer service, competency of people , waiting times

Egencia is a fantastic service. The tool itself really separates itself from other services in two ways. First, the tool is tightly interconnected with other tools/providers. The intergration with Outlook is seamless and the flow of information into reporting and expense tools makes that process very easy. Second, Egencia has world class customer service, in a situation where you need to have an issue resolved, their agents take ownership and quickly resolve the issues on your behalf.

The tool shines in the desktop environment but is somewhat limited through mobile. Improvements in that functionality would go along way.

I love that I can quickly book travel for work and everything is automatically expensed to the company. It is so great that I don't have to book on my own then create a reimbursement then get it approved through multiple managers and then get my money back at some point in the future.

I cant say that there is anything I like least. If anything it does take a little to get acquainted to it, but nothing incredibly difficult.

The portal is easy to use, reporting is straightforward and it has good uptake among our users

We are currently being aggressively moved off of our credit facility. We broadly support Egencia's move in this direction but strongly object to the way it is being carried out - i.e. without much warning such that it interrupts critical business processes

*Egencia is very easy to use from a user interface perspective. *Egencia is available on desktop and mobile application.

*Egencia is the WORST business travel booking system on the market. *Egencia has helped me and my team lose business deals because we relied on Egencia broken logistics and code to flat out miss flights, screw up car rentals and book hotels that were at capacity.

I love how easy and seamless it is to book multiple travel options, such as car, hotel, and flight. Also how easy it is to manage reservations and compare prices!

very busy look interface. something a little more user friendly and simply would be great!

It consolidates all of the flights available into one view that I can filter down into specific requirements I have (time/day/cost/ect)

The software doesnt appear to add much beyond something like Google Flights which is a free service. It can also complicate the booking process because you are booking through a tool that also then books through the normal airline.

Ease of use and friendliness and helpfulness of staff

Too many scheduling conflicts or booking conflicts