CrossEngage 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CrossEngage

4.1

(10)

Pricing

Pricing available upon request

About CrossEngage

CrossEngage is a Customer Data and Prediction Platform for growing your customer base into valuable, individual customer relationships. Easily identify, prioritize, and activate the most valuable customer audiences and retain customers through excellent customer experiences to optimize marketing spend.

CrossEngage combines a real-time solution for customer data and cross-channel management with advanced AI and AutoML features to intelligently understand and play out your data.

With CrossEngage you can easily collect and act upon your first-party customer data across all marketing channels. It offers a real-time solution for customer data with cross-channel campaign management.

Comprehensive 360° customer profiles including detailed customer history and user behavior make you get a true understanding of all data. Moreover, CrossEngage provides features for segmentation and automated customer journeys that allow you to target and activate the most valuable customer audiences across multiple marketing channels such as email, direct mailing, programmatic advertising, social ads, and more.

Simply set the right triggers within the customer journey for corresponding marketing measur...

CrossEngage Screenshots

CrossEngage Pricing and Plans

Starting price: $1,000.00

Free Trial

Free Version

Basic

$1,000.00

No plan information available

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CrossEngage Features

Popular features found in Data Analysis
Data Discovery
Data Visualization
Natural Language Search
Predictive Analytics
Query Builder
Storytelling
More features of CrossEngage
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
API
Autoresponders
Behavioral Analytics
Behavior Tracking
Budgeting/Forecasting
Business Process Control
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Channel Management
Charting
Churn Management
Click Tracking
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Management
Conversion Rate Optimization
Conversion Tracking
Correlation Analysis
CRM
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable CTAs
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Database Support
Data Blending
Data Connectors
Data Extraction
Data Import/Export
Data Integration
Data Mapping
Data Migration
Data Storage Management
Deep Learning
Demand Forecasting
Drip Campaigns
Dynamic Content
Dynamic Modeling
Email Management
Email Marketing
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Feedback Management
Forecasting
For eCommerce
For Healthcare
For Retail
For Sales Teams/Organizations
GDPR Compliance
Machine Learning
Marketing Automation
Metadata Management
ML Algorithm Library
Modeling & Simulation
Model Training
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multiple Data Sources
Multivariate Testing
No-Code
Performance Metrics
Personalization
Predictive Modeling
Process/Workflow Automation
Real-Time Analytics
Real-Time Data
Reporting/Analytics
Reporting & Statistics
ROI Tracking
Role-Based Permissions
Sales Analytics
Sales Reports
Sales Trend Analysis
Search/Filter
Search Marketing
Secure Data Storage
Segmentation
Self-service Analytics
Self Service Data Preparation
Social Marketing
Social Media Integration
Statistical Analysis
Tagging
Template Management
Third-Party Integrations
Trend Analysis
User Management
Visual Analytics
Website Visitor Tracking
"What If" Scenarios
Workflow Management

CrossEngage Integrations

Google Analytics 360

Mailjet

Gmail

SendGrid

Lob

Meta for Business

See all 23 integrations

CrossEngage User Reviews

Overall Rating

4.1

Ratings Breakdown

20%

70%

10%

Secondary Ratings

Ease of Use

3.5

Value for money

4.2

Customer support

4.3

Functionality

3.7

Have you used CrossEngage and would like to share your experience with others?

Christian E.

Verified reviewer

Wholesale

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Great tool to orchestrate existing marketing channels

Great experience, responsive, nice and helpful people

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- many integrations --> possibility to use and align existing tools/channels (emarsys, optilyz, etc.) - all user and product data actionable in one place - high personalization possible (combination of customer feed and real time customer behavior)

Cons:

- no raw data export of statistics yet - no campaign flow chart yet (therefore multi step campaigns are a bit more difficult to maintain)

Vendor Response

Hello Christian, As one of our first clients we are glad that you appreciate using our tool. As you know, we are trying to improve our statistics features. In addition, our new stories feature will greatly improve the overview of campaigns. Best, Manuel

Replied October 2018

Verified

Reviewer

Human Resources

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

CrossEngage CDP -

Overall CrossEngage helps us tremendously in building automated communication campaigns on multiple platforms. It is a great tool to use for transactional as well as marketing communication. We make good use of the platform to distribute our audiences across major platforms as well for use in segmented marketing and as a basis for lookalike audiences for prospecting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform has a straightforward internal logic and a matching interface. It is really easy to use the two built-in main features (customer attributes and events) to build segments and customer journeys. I find the ways in which these segments and journeys can be put to use in automating communication intuitive.

Cons:

There are certain integrations that are lacking and some of the integrations are a real challenge to set up, especially since quick development resulted in sub-par documentation.

Vendor Response

Hello, Thanks for your honest feedback. We are happy that CrossEngage helps you to easily orchestrate campaigns across multiple channels. We are constantly developing new integrations to provide additional functionality. As you wrote, we don't always manage to update the documentation accordingly. In these cases, we are happy to help you in person. Furthermore, we are currently updating our complete documentation. Best, Manuel

Replied October 2018

Melanie S.

Retail

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Holistic Campaign Management Tool

Good cooperation in developing solutions for our business needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

High flexibility to set up communication for various channels Great segmentation perfomance

Cons:

Good UI but still complex in use due to different set ups of connection to CMS/3rd party tools

Vendor Response

Hello Melanie, We are very happy about your review and the close cooperation. Due to our best-of-breed approach, there are of course always different scenarios, which we want to realize in the best possible way for each client. If there is still a problem here, please let us know. Best, Manuel

Replied October 2018

Verified

Reviewer

Transportation/ Trucking/ Railroad

10000+ employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Very performant cross-channel-platform

great company, great people, great platform - and the speed of the real time segmentation is unbeatable.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

real-time segmentation, easy to use, cross-channel campaign management

Cons:

It's still a start up with a few growing pains and a lack of some specific options but to be fair they're improving pretty quickly.

Vendor Response

Hello, We are very happy that the performance and possibilities of our platform are useful for your business. Whenever you miss features or we may improve them, we are happy about your suggestions. We always have an open ear for you. Best, Manuel

Replied October 2018

Daniela S.

Retail

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Very agile company to set up cross channel campaigns

Our main focus of using CrossEngage is to control for the right communication for our customers at the right point in time to create moments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The possibilities are endless especially with the right partners at hand. Continuous developments in UI and the application itself. Can handle a huge amount of date in an impressive speed.

Cons:

Not every implementation can be used intuitively and needs some time to practise.

Vendor Response

Hello Daniela, It's good to hear from you. We are happy to support your cross-channel campaigns in the best possible way. For a simpler implementation, we steadily continue to optimize our user interface and simplify the integration processes. To provide your customers with unique moments, we are eager to personally help you to set up new campaigns. Best, Manuel

Replied October 2018

Ramona M.

Marketing and Advertising

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed September 2018

I need more reporting possibilities

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Possibility to easily send trigger emails. Convenient placeholders and easy way of changing e.g. dates of voucher codes. Creating pools and segments is really easy. Support is always really quick and helping

Cons:

There's not really a good way for us to build reportings around our campaigns. It would be really handy to download the reports you get in every campaign Dashboard. Additionally this dashboard is a bit annoying to set the date every time. The time frame is really long.. to look at 2 weeks or the last week without changing the dates/timeframe and see everything first sight would be better.

Vendor Response

Hello Ramona, Thank you very much for your suggestions, we take that to heart. The upcoming statistics API might help you to set up dashboards according to your own requirements. We are also working on our own dashboard, which will summarize the relevant parameters of your campaigns. More about that soon. Best, Manuel

Replied October 2018

Verified

Reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed September 2018

The must-have marketing software

Our main goal was to allow the marketing team to operate autonomously and with this software we managed to achieve that.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It allows the marketing team to operate autonomously creating and managing hundreds of campaigns, get the results and check the effectiveness. It gives to the marketing team the ability to create marketing automation based on filters, events and user's behavior.

Cons:

The user interface is complicated to use. It doesn't give you a perfect overview of the running campaigns and it's also not very easy to create a new one.

Vendor Response

Hello, We are very grateful that you describe our tool as ¿must-have¿. We will improve the overview of current campaigns with a new dashboard soon. You can look forward to the first preview, which we will share with you as soon as possible. Best, Manuel

Replied October 2018

Niklas G.

Textiles

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed September 2018

Continous Development

CrossEngage can be a powerful tool to analyze your customer data and the traffic on your page to build fitting segments for your campaigns. You get very valueable and new insights in this data which can empower your performance. The best of breed approach -of course - always involves a high effort for setting up integrations and getting started. CrossEngage is still a young company which is constantly growing and developing new powerful features. Unfortunately, there are not many documentations yet. It would be very helpful when there were a library of setting up campaigns with various tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The various possibilities - Best of breed solution - powerful segment building

Cons:

- (currently) limited number of integrations - very few documentations about building a campaign

Vendor Response

Hello Niklas, We're glad to hear from you. In order to keep our tool powerful and useful, we will continue to develop new integrations. As you know, we are always open to your wishes. We will continuously increase the number of best-of-breed integrations and update the documentation. Best, Manuel

Replied October 2018

Giovanni I.

Marketing and Advertising

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Working is easy with CrossEngage

With CE the selection of the your target group is easy and fast for personalized mailing campaigns

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy building of segments Fast computing of segment size Nice UI

Cons:

Some convenience features when building more complex segments are missing for example building negative segments.

Vendor Response

Hello Giovanni, Thank you for taking the time for a review. We take the difficulties of creating complex segments very seriously and start to solve this problem by introducing the new stories feature and more advanced editing features soon. We will be glad to come back to you approaching this issue. Best, Manuel

Replied October 2018

Lennart H.

Legal Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

Powerful tool with room for gains

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Usability - Customer Support - Integrations - API

Cons:

- lack of features/level of detail of features - lack of proper documentation concerning the usage of those features - there could be a better overview of campaigns/segments

Vendor Response

Hello Lennart, Thank you for your feedback. Regarding features and their documentation, the next steps are already in progress. We revise our support documents completely and will also be able to provide you with a clearer dashboard of current campaigns soon. Of course, you can still reach us directly at any time! Best, Manuel

Replied October 2018

Showing 1 - 10 of 10 Reviews