Shopmonkey 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Shopmonkey

4.6

(261)

Pricing

Starting at $199.00 per month

About Shopmonkey

Shopmonkey is a cloud-based solution engineered to manage various operational facets of auto repair businesses. The system is designed to automate and integrate workflows for businesses ranging from small-scale garages to expansive auto service enterprises. This includes managing tasks such as job estimating, parts ordering and vehicle identification number (VIN) lookups. The platform prioritizes workflow efficiency, providing features for workflow customization tailored to different shop requirements. It facilitates digital communication between service providers and customers, offering utilities for directly sending itemized estimates and invoices via text or email. This communication aspect is geared towards minimizing approval and payment delays, optimizing operational cadence.

Integration with QuickBooks is a notable technical attribute of Shopmonkey, easing the synchronization of financial data across customer information and inventory systems. This feature aims to bridge the gap between financial management and operational services. Additionally, the solution supports contactless payment processing, accommodating modern financial transaction methods. The solution offers fea...

Shopmonkey Screenshots

Shopmonkey Pricing and Plans

Starting price: $199.00 per month

Free Trial

Free Version

Basic Monkey

$199.00

flat rate, per month

Plan includes:

Unlimited Quotes & Invoices
Reports
Shop Workflow
Integrated Payments
Parts Lookup & Ordering
Mobile Apps for Techs
CARFAX Integration

Clever Monkey

$324.00

flat rate, per month

Plan includes:

Digital Vehicle Inspections
Time Clocks
Inventory Management
Customizable Workflow
QuickBooks Integration
E-Signatures*
Unlimited Quotes & Invoices
Reports
Shop Workflow
Integrated Payments

Genius Monkey

$475.00

flat rate, per month

Plan includes:

Labor Guides
Diagrams & Procedures*
Tire Ordering
Vehicle Lookup
Lowest Payments Rates
Digital Vehicle Inspections
Time Clocks
Inventory Management
Customizable Workflow
QuickBooks Integration

Multi-Shop

Pricing available upon request

Plan includes:

Cross-Shop Reports & Insights
Real-Time Data Streaming
Central Controls & Permissions
Standardized Services, Pricing, Inventory & More
Integrated Payments

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Shopmonkey Features

Popular features found in Auto Body
Billing & Invoicing
Customer Database
Labor Rates
Parts Management
Quotes/Estimates
VIN Decoder
More features of Shopmonkey
Accounting
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Communication Management
CRM
Customer History
Data Import/Export
Employee Scheduling
Estimating
Inspection Management
Inventory Management
Job Tracking
Labor Cost Reporting
Maintenance Scheduling
Multi-Location
Order Management
Performance Metrics
Point of Sale (POS)
Progress Tracking
Purchase Order Management
Reminders
Repair Tracking
Reporting & Statistics
Scheduling
Service History
Third-Party Integrations
Time Tracking
User Management
VIN Lookup
Workflow Management
Work Order Management

Shopmonkey Integrations

QuickBooks Online

Integration rated 4.2 from 23 reviews

QuickBooks Online Advanced

PartsTech

QuickBooks Desktop

Shopmonkey User Reviews

Overall Rating

4.6

Ratings Breakdown

79%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.6

Functionality

4.5

Sean C.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Easy to use shop management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is great, I usually have a learning curve with new shop management systems, but ShopMonkey was fairly easy to implement

Cons:

Not any complaints really. The quoting system could be a little more streamlined but good overall! No

Rania A.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Try it out, why not

Great, if you work it properly. If not, don't expect much help from them. It's intuitive, but there is opportunity for many errors if you don't operate the software properly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shopmonkey does a great job of making the workflow easier to manage. It's very intuitive, and the guys at the shop enjoy using it. The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly.

Cons:

The merge has had some hiccups. The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO. It is hard getting someone on their QB knowledge team to help with issues.

Reasons for switching to Shopmonkey

It was highly recommended by guys in my shop who had used SM before.

Amanda H.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Version 2.0 ruin the functionality

Previously, I would have said this program has some issues, but it gets the job done, and it's fairly easy to use. Now, I would suggest that anyone looking for an invoicing program to choose anything else. The convoluted processes and programming are just not worth the cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shopmonkey version 1.0 was very functional. It wasn't perfect, but it was as intuitive as I think invoicing could be. The features made a number of tasks, like running reports or processing payments, decently quick.

Cons:

Since we've been forced to update it has been a nightmare. So many features have been removed, it's almost not functional for our business. We would prefer to switch programs, but we have just over 5 years' worth of data essentially stuck in the program. We used to have a direct contact to help us with questions/concerns. Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?"

Reasons for choosing Shopmonkey

We ended up choosing Shopmonkey because it was more cost efficient and it offered many of the same features.

Reasons for switching to Shopmonkey

We switched in early 2020 to ShopMonkey because it offered, at that time, features such as adding photos that QuickBooks didn't offer in a truely functional way

Adewale S.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed January 2026

Seemeless process

Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need. Also, it gives much value for money. I think the client would love it for managing their business efficiently.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I think that the Shopmonkey is an intuitive application. Shopmonkey application is quite easy to navigate and the functionalitiea are easy to use both dor me as a user and the company. Quite seemless throughtout the initial process until payment and i think it is quite secure and their support system is great.

Cons:

The shoponkey application page could be quite over engaging for new users. I would recommend it to anyone but that they take care with use. Most of the time i need some work done, i would usualu visit the shopmonkey application pages i have been to before so i do not mix things up.

Joe A.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Good but over priced

Overall for the price I would not use the service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interactive and saving feature was useful.

Cons:

Price, issues with customer view when customer sees invoice or estimate.

Reasons for switching to Shopmonkey

Better cost and more features not available thru competitor

Bruce G.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Customer service is a JOKE.... no fixes provided for basic/easy to solve issues.

Let me put it like this.... they are getting a 1 star rating because I don't have the option to give them a zero. One rep doesn't spout the same info as the next...it's like the right hand doesn't know what the left hand is doing... I don't think they really know what they're doing it seems.... maybe they need more training so that everyone gives out info that matches. They apparently have no concept of customer service and "continuity"... just got a call from [sensitive content hidden] when I was "told" that [sensitive content hidden] was my account manager....I already had an in depth conversation with [sensitive content hidden] and I explained to [sensitive content hidden] that I would prefer to deal with [sensitive content hidden] because I don't have the time to re-explain to her all of the things I already previously explained to [sensitive content hidden]. RUN FROM THIS COMPANY AND FIND SOMETHING BETTER !!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their initial version...version 2.0....horrible.... Do your due diligence and look at other software options... which is what I'm about to do as soon as I finish writing this review.....

Cons:

I liked Shopmonkey 1.0 version...the design team for version 2.0 took a very snooth easy to use software and made it much harder to use and requires more keystrokes and mouse usage for functionality..... FAIL... their tech support customer service is SLOW to respond and ineffective when it comes to providing resolutions.... My first conversation with them after the MANDATORY upgrade where I listed no less then 10 problems or glitches that I noticed within the first day of usage of the 2.0 version has apparently fallen on deaf ears and not a single concern of mine has been addressed or rectified in any way.

Reasons for switching to Shopmonkey

increased functionality and ease of use initially with the 1.0 version..... 2.0 is horrible and has been a "regression" in functionality and ease of use in my opinion as the shop owner and primary user of the software.

Kevin H.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

DO NOT USE SHOP MONKEY! IT IS A DISASTER FOR YOUR BUSINESS! WISH I COULD GIVE ZERO STARS!

Version 1.0 was usable but 2.0 is an absolute disaster. Save your money, this product was written by a toddler with an etch a sketch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are no pros. This 2.0 is absolute trash. I wish I could give you 0 stars because this thing is horrible. PLEASE PLEASE do not waste your money on this failure of a software. I've gone to using handwritten tickets instead of using this crappy software until I can find a good replacement.

Cons:

Everything. Constant bugs, constant problems. Customer support is non existent. Reports aren't accurate, sales reports aren't accurate. Inventory isn't accurate. Adding new inventory is frustrating, complicated, not user friendly and cannot be edited without starting completely over on an inventory item. Avoid this trashy company.

Reasons for choosing Shopmonkey

A stupid moment of complete stupidity when killing myself would have been better than using this stupid shopmonkey

Spikes L.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Dont walk run

This software has cost us thousands in its lack of efficiency, do your research and go elsewhere, cant even reccomend another place it will have to be what directly coorelates with your business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very little pros about this software to be honest, Its great until you realize how much its lacking and horrendous client support

Cons:

Where to start with this, horrible account reports, integration errors, constant client complaints, no away messages, very antiquated, no management reports for over runs on labor times missed punch outs anything

Reasons for switching to Shopmonkey

Sales tax errors they were taxing us off estimated amount not spent amount

Josh w.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Was good but not now

Started off good and than just keeps getting worse have asked to cancel for 2 months now ans still not canceled and they have charged a old card thats not on the account anymore for a subscription i canceled and of course cant get a hold of anyone .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer interaction part or the software is good

Cons:

The software has quite a few holes in it, and when you have a issue good luck getting help!

Reasons for choosing Shopmonkey

Cheaper option at the time witch was important as i was just starting out

John H.