Ybug 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ybug

4.8

(26)

Pricing

Starting at €13.00 per month

About Ybug

Ybug serves as a visual bug reporting and feedback mechanism. This tool enables website users to capture screenshots, annotate them, and send bug reports directly to development teams. It automatically collects crucial debugging data such as the operating system, browser, URL, and console errors. Ybug is tailored to meet the needs of product managers, developers, testers, and others involved in the web development process.

Ybug is compatible with a wide range of applications, facilitating the collection of visual bug reports and user feedback directly into the project management tools that development teams commonly use. It is designed to fit smoothly into any process.

The interface of Ybug is intuitive, making it accessible to all users, even those without technical expertise. Users have the ability to draw, insert arrows, shapes, and text annotations onto screenshots prior to submitting reports. To simplify bug reporting, Ybug provides browser extensions for Chrome, Firefox, and Edge. The tool complies with GDPR and ensures secure data storage in the EU. Furthermore, Ybug can be fully customized to align with the branding of any website it is implemented on.

Ybug Screenshots

Ybug Pricing and Plans

Starting price: €13.00 per month

Free Trial

Free Version

FREE

€0.00

flat rate, per month

Plan includes:

Unlimited feedback
Unlimited reporters
50 screenshots

BASIC

€13.00

flat rate, per month

Plan includes:

3 projects
3 team members
Unlimited screenshots
25+ integrations
Limited JS console recording

STARTUP

€29.00

flat rate, per month

Plan includes:

7 projects
7 team members
JS console recording
Webhook integration
Live chat integrations
Project permissions
Custom data retention
Video recording
File attachments
Feedback replies

COMPANY

€59.00

flat rate, per month

Plan includes:

15 projects
15 team members
Priority support
Account level webhooks
REST API (Coming soon)
Custom branding
Custom fields

Ybug Features

Popular features found in Bug Tracking
Audit Trail
Issue Tracking
Knowledge Base Management
Prioritization
Project Management
Real-Time Notifications
Task Progress Tracking
Ticket Management
Workflow Management
More features of Ybug
Activity Dashboard
Bug/Issue Capture
Bug Tracking
Customizable Fields
Feedback Management
Issue Management
Multiple Projects
Single Sign On
Task Management
Task Planning
Third-Party Integrations

Ybug Integrations

GitHub

Redmine

Jira

Teamwork.com

Zapier

Pivotal Tracker

See all 21 integrations

Ybug User Reviews

Overall Rating

4.8

Ratings Breakdown

77%

23%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.9

Functionality

4.7

Have you used Ybug and would like to share your experience with others?

Kevin L.

Verified reviewer

Internet

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed February 2025

Very smooth and helpful

Very smooth and helpful. Has all the features we need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's great as a visual feedback tool integrated into the Intercom messenger widget we have on our page. Support is also very prompt and friendly.

Cons:

Some of the instructions for first install could be even clearer but with the friendly support it was no issue.

Vendor Response

Hey Kevin, Thank you for your review! We're glad you’re enjoying the tool and our support. We agree—setting up the Intercom integration could be clearer, and we’re working on improving it. Appreciate your feedback! 😊 Best, Radim

Replied March 2025

Rodrig N.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Tried every other feedback widget - Ybug is the clear winner

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I run a software development agency and I've tried every other feedback tool out there - Ybug is the clear winner. It will offer all the critical features that you need. If it doesn't, the Ybug team is the most responsive I've seen and you can rest assure they'll add it if you ask them. :)

Cons:

Nothing really - it gets the job done well and reliably every single time. The only super small thing I'd see as a downside not having a guest mode for clients to come view reported feedback, but Ybug connects to most PM tools where our clients are already in.

Reasons for choosing Ybug

Ybug offers more thorough integrations (via Zapier, API, webhooks, etc.) while its feedback widget is superior to them. Also, price-wise it absolutely beats other tools.

Reasons for switching to Ybug

Ybug offers more for a much cheaper price.

Vendor Response

Hello Rodrig, thanks for your great review! Guest mode is already on the roadmap :-) Cheers, Radim H. / Ybug

Replied November 2025

Ben A.

Verified reviewer

Railroad Manufacture

11-50 employees

Used weekly for free trial

Review source

Reviewed March 2021

Simple to set up

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy to set up, and the integrations with Github and other providers are smooth.

Cons:

There were a few usability bugs like users reporting their cursor disappearing (black on black) during the screenshot and whatnot. It's tough having a feedback tool with no clear way of providing feedback on it.

Reasons for choosing Ybug

Clearly advertised the integration with Github Issues.

Vendor Response

Hello, thank you for your honest review, we appreciate your feedback! We'll try to update the cursors used in our Feedback Widget (now the system cursors are in use). If you had any other usability issue, please tell us. Best Regards, Radim H. / Ybug

Replied April 2021

Noah M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

Great software for visual bug reporting!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.

Cons:

Nothing, to be honest. It does everything we need.

Reasons for switching to Ybug

Because Marker.io was too expensive for our needs.

Vendor Response

Hey Noah, Thank you so much for your kind words and positive feedback! If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Ybug! Radim

Replied October 2023

Jakub W.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Ybug is a great feedback gathering tool

Overall it's working great so far, though we haven't been using it very long.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Ybug is as easy to use as it was to deploy and customize for our app. It made reporting bugs, suggestions, and opinions much easier, streamlined, and organized.So far we only tested the integration with Slack, which went very smoothly, and we're looking forward to using more integrations, especially with JIRA.

Cons:

As mentioned before, the only thing we're missing is being able to set our own ticket statuses to better match our process. I expect it could be solved by integrating with e.g. JIRA, but it would be great if we could customize it in Ybug directly.The restriction for 1 integration per project in the Basic plan is really limiting.

Reasons for choosing Ybug

It offers great value for money and supports both sending feedback as well as bug reporting.

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2019

Easily the best bug highlighting/reporting tool I've used

yBug is brilliant for our Support and Development teams to be able to see a screenshot of where a problem is happening, where the user is in the website/platform, what browser they're using etc. etc. and have all of this information automatically collected. Plus, the user doesn't need to be bogged down in collecting and supplying it themselves.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, not bogged down in complicated functions, easily customisable and very good technical documentation & support team response. It integrates with our existing software very well.

Cons:

It's a struggle to think of anything negative - I've already suggested something to their support team that I'd like to see implemented, so it would be unfair if I included it here.

Reasons for choosing Ybug

Usability, speed of response from Support, stability, cross-platform, cost

Jonathan R.

Verified reviewer

Wholesale

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed February 2025

It works...

Easy to use. Has a comprehensive selection of tools for users to give feedback with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple setup. Good selection to integrations. Priced well.

Cons:

Would like connection to Make (Integromat).

Vendor Response

Hey Jonathan, Thank you for your review! I'm glad you found the setup easy and the tool useful. Great news—Make (Integromat) integration is already in the pipeline! Stay tuned, and let us know if you have any other feedback. 😊 Cheers, Radim

Replied February 2025

Jacob D.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for free trial

Review source

Reviewed July 2024

Ybug for Ongoing Data Clean Up and Bug Fixing

Positive. Can't complain about anything so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like Ybug because we house a database that is continually growing but some incorrect data can find its way into the database and we want our users to be able to report it or any bugs they experience.

Cons:

I think it's a little basic. Not sure if it's totally clear how it's meant to be used from the perspective of someone who never used it before. If you're tech savvy and used to using screen shots a lot then it's intuitive though.

Vendor Response

Hello Jacob, Thanks a lot for your great review! :-) Anyway, if you have any thoughts on how Ybug works or how it could be improved, I'm all ears... We're always trying to improve the product, so any feedback would help us find the right direction… Cheers, Radim | Ybug

Replied August 2024

Julie L.

Verified reviewer

Internet

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2024

Ideal for Bug reporting

Overall, the experience is really good, and I hope that the evolution of the product will include more features so that we can exploit it even more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was very easy to implement and it comes with a natural integration to email, Jira or Slack, to name a few. You can customize the form so that it integrates perfectly to your design and colour palette. It also automatically records the data that you want such as user ID, device or operating system used while reporting the bug. This is typically the kind of information that the Customer Success team has some difficulty including to the tickets, and this way they don't have to ask anymore. It is quite cheap compared to other tools that propose similar services and for this price offer a great deal.

Cons:

For the purposes of bug reporting, it would be great to be able to attach more than 1 screenshot or video to each ticket. We implemented it for our team and they found that it was limiting.

Reasons for choosing Ybug

We had the chance to meet the owner of Ybug and when discussing our needs, it seemed that the product could cover everything we were looking for and the price was very attractive.

Garwin P.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed September 2023

Good Cost Effective Web Feedback Tool

I have used other tools, but I found Ybug to be the most cost-effective tool, without missing functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ybug ease of use. It was both easy to setup and easy to connect to my other tools.

Cons:

Compared to other tools in the space, the only I would want is mobile app integration.

Reasons for switching to Ybug

The cost

Vendor Response

Hey Garwin, Thank you for your review! We appreciate your suggestion about mobile app integration and will consider it for future improvements. If you ever need assistance or have more feedback, feel free to reach out. Thanks for choosing Ybug! Radim

Replied October 2023

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