CallMiner Eureka 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CallMiner Eureka

4.6

(5)

Pricing

Pricing available upon request

About CallMiner Eureka

As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate customer experience (CX) through comprehensive, AI-driven insights. Combining deep domain expertise with cutting-edge artificial intelligence (AI), including generative AI, agentic AI, and machine learning, CallMiner delivers the industry’s most powerful platform to analyze omnichannel customer interactions – voice, chat, email, social, and surveys – at scale. This enables enterprises to unlock the true value of every conversation, elevating CX and operational performance throughout the organization.

The CallMiner platform collects and analyzes every voice and text-based interaction, including unsolicited feedback such as contact center calls and solicited feedback like surveys and digital engagements. CallMiner uses advanced NLP, emotion detection, automated scoring, and AI-driven topic discovery to identify nuanced patterns, sentiment shifts, and behavioral traits. These insights reveal hidden opportunities across agent performance, operational efficiency, marketing effectiveness, sales enablement, and product innovation, and customer satisfaction. This intelligence...

CallMiner Eureka Screenshots

CallMiner Eureka Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Standard

Pricing available upon request

No plan information available

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CallMiner Eureka Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of CallMiner Eureka
Access Controls/Permissions
Activity Tracking
Agent Interface
AI/Machine Learning
AI Summarization
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Audio Capture
Automatic Transcription
Blended Call Center
Call Logging
Call Recording
Call Reporting
Call Scripting
Campaign Management
Categorization/Grouping
Chatbot
Chat/Messaging
Churn Management
Communication Management
Compliance Management
Compliance Tracking
Content Creation
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Segmentation
Customer Service Analytics
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Extraction
Data Import/Export
Data Security
Data Visualization
Drag & Drop
Dynamic Content
Email Alerts
Email Management
Email Marketing
Email Reminders
Employee Coaching Tools
Engagement Tracking
Feedback Management
For Contact Centers
For eCommerce
For Sales Teams/Organizations
Generative AI
HIPAA Compliant
Inbound Call Center
Keyword Filtering
KPI Monitoring
Language Detection
Leaderboards
Machine Learning
Mobile Survey
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multiple Data Sources
Multiple Question Types
Multiple Scoring Models
Natural Language Processing
Negative Feedback Management
NPS Survey Structure
Offline Response Collection
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Quality Assurance
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recommendations
Reporting/Analytics
Reporting & Statistics
Rules-Based Workflow
Sales Trend Analysis
Screen Recording
Search/Filter
Self-Service Search
Sentiment Analysis
Social Media Integration
Speech Recognition
Speech-to-Text Analysis
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Text Mining
Third-Party Integrations
Trend Analysis
Trend/Problem Indicators
URL Customization
Visual Analytics
Voice Recognition
Workflow Management
Workforce Management

CallMiner Eureka Integrations

Talkdesk

Five9

Twilio

Amazon Connect

Salesforce Customer360

CallMiner Eureka User Reviews

Overall Rating

4.6

Ratings Breakdown

60%

40%

Secondary Ratings

Ease of Use

4.4

Value for money

4.0

Customer support

4.3

Functionality

4.2

Have you used CallMiner Eureka and would like to share your experience with others?

Amber C.

Verified reviewer

Consumer Goods

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

So much information

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that you can see all the aspects of your performance. Where you are falling behind and where you are excelling. You know just what you need to improve on and what you are doing good at. You can listen to your previous phone calls to see for yourself how you did.

Cons:

I haven't had any issues with this program but it does take a while to learn. You just have to play with it a little and you will figure it out.

Allison C.

Used daily for more than 2 years

Review source

Reviewed May 2018

We have used CallMiner Eureka for about 9 years, and have overall had a pleasant experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool has an expansive dictionary, and is flexible enough to provide us the transcripts that we need to create robust reporting for our business.

Cons:

We have found challenges with the speaker separation functionality of version 10. Apparently, speaker separation is skewed by third party voices and hold music. The hold music isn't as much of a concern, but every time our business transfers a call (which is the vast majority of our calls), the transcript will be skewed.

Osman D.

Verified reviewer

Computer Software

1001-5000 employees

Used monthly for free trial

Review source

Reviewed July 2022

Eureka-Callcenter_11-07-2022

Ratings Breakdown

Ease of use

Functionality

Pros:

Actually i can say that i try it and it looks like good.it serve many features.

Cons:

i think that it's help documentation needs improvement.

Gisele F.

Verified reviewer

Paper & Forest Products

201-500 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Eureka

Recomento demais.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software de fácil acesso e muito simples de utilizar.

Cons:

Não encontrei algo de negativo neste produto.

Allison C.

Used weekly for less than 6 months

Review source

Reviewed June 2017

CallMiner Eureka is a great tool for anyone interested in getting their hands into speech analytics.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really enjoy how all-encompassing CallMiner Eureka is. The tool takes into account so many different attributes and metadata that help a user create searches and reports. You can search for virtually anything you want or need to know. Our business just loves the level of information they can get out of it.

Cons:

The only criticism I would have is that it is a little difficult to learn. An average user would have a hard time just jumping into CallMiner and trying to create a search. You really have to have a creative and an analytical mind to gain the most use out of the tool.

Showing 1 - 5 of 5 Reviews