CorvisaOne Software


 

CorvisaOne is a cloud communications suite suited for companies that need features for managing inbound or outbound call centers or every day business phone needs. CorvisaOne offers features such as ACD, queue and skills-based routing, IVR, real-time reporting and call recording all designed to help call centers improve productivity and their customer experience. 

The Contact Center Suite comes with an integrated cloud phone system (PBX). The products can also be highly customized to fit a company’s current work processes through Corvisa’s Summit Platform, which gives companies code-level access to the suite. It also supports integrations to third-party systems.

CorvisaOne is suitable for B2B and B2C companies in any industry, and is recommended to organizations that will need more than five users. It can be implemented without heavy IT involvement, and Corvisa offers assistance to companies that want customization but don’t have developers on staff.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

147 Reviews of CorvisaOne

 

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Software Advice Reviews (107)
More Reviews (40)

Showing 1-20 of 107

Riccardo from SITE
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Great Phone System!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a fantastic phone system for large or medium enterprise, very high quality and nice phones
Good messaging system

Cons

Annual support can be expensive for the phone system
Tons of add-ons, not an all-in-one price and you get everything, very fragmented in what you have to buy to make it a fully functioning system

Review Source
 
 

Irma from B&M Distribution
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

ShoreTel VOIP was more than just a phone system.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

ShoreTel VOIP phones are (were) easy to use at time of usage. Their application allowed each user online access to their own account - allowing customization, access to their personal faxes, and housing messages.

Cons

The phone equipment didn't appear as sophisticated as other brands like Mitel. Although overall, I think their ease of use made up for it.

Review Source
 
 

stephanie from Appfolio
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Very basic phone service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Good for its price, just like all other systems it definitely also glitches and cuts out.

Pros

It does it's job, you can make calls and I do appreciate the integration with Salesforce. Compared to other systems this is one of the few systems that logs incoming calls which is really helpful.

Cons

Its a bare bone phone operating system. The interface could be a lot more sleek and they can somehow streamline the steps it takes to find a call and download the call you need. The system is always crashing, not very useful when you're in sales.

Review Source
 
 

Chase from Logical Position
Specialty: Contact Center
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

From the perspective of a Call Center Quality Assurance Specialist.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

If you are a business who is not concerned about Quality Assurance for their call center, or if cost is an immediate issue, then this is a great, affordable option for you with some awesome features (silent monitor, silent coaching, call barging) that some other business VOIP systems don't allow/offer (note: costs may be an issue right away, but it can be more costly to have to switch your businesses entire VOIP system later).

If you're concerned about the quality of your customer service or sales reps for your call center, or plan to grow big enough to have the need for a Quality Assurance department, it would be wise to look into other options that will streamline that department and work in tandem with your customer service/sales telephony system.

Pros

This product has a lot of great features that make it worthwhile to businesses:

- the lowest price on the market (they guarantee the lowest price for their service)
- option to "barge" calls (3-way the call without being transferred in)
- option to silent monitor reps (monitor the reps with your phone on mute)
- option to silent coach reps (talk to or coach your reps without the customer hearing)
- see who is not on the phone, on a call, or has their phone set to do not disturb/busy/etc.

Cons

Mono recordings for calls; this is especially limiting for my job function (Call Center Quality Assurance), as to transcribe conversations you need dual stereo recordings to be able to differentiate your customer service rep from the consumer/customer. It is also such an old platform that it's difficult to find any 3rd Party Quality Assurance programs that are compatible with daily monitoring of our businesses customer service/sales reps.

Review Source
 
 

Miles from AppFolio
Specialty: Professional Services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

We use ShoreTel to improve employee performance on calls by allowing us to download recordings of calls for review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There was not very much configuration necessary on the part of the end user. When I place a call from my phone, it records and logs it.

Cons

It takes a very long time for a call to be recognized and downloadable, meaning you might have to wait several hours to be able to download the call you just had. There was a period of time a few months ago that the call downloading simply stopped working. There was no fix that anyone at our organization was aware of. Then it randomly started working again with no indication of what the original problem was.

Review Source
 
 

Sandra from Real Estate
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Makes a sales person’s life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Overall I think this is a really useful system especially when you’re in a role where you have to make a lot of dials.

Pros

Some days I have to make up to 80 dials and having Shoretel really saves me a ton of time with the click-to-dial feature.

Cons

There have been a couple of times where I’ve had to restart my computer intirely because my calls weren’t being recorded.

Review Source
 
 

Emily from CED
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

good phone software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

visual voicemail, call queues, history, address book, I can copy and paste phone numbers from the web, easy to use

Cons

I use the softphone feature of this on VPN which can occasionally cause problems. Everytime I restart my vpn I have to restart the software, sometimes multiple times to get it to connect to the server

Review Source
 
 

Mike from Curo Health Services
Specialty: Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

ShoreTel Customer Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall ShoreTel has been a great product.

Pros

ShoreTel provides easy access and controls
Call quality and clarity has been great
Quite a few advanced functions

Cons

Some of the advanced admin features can be hard to find
Compatibility with some wireless headsets
Additional modes from the main screen

Review Source
 
 

Adwin from WCCT Global
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

ShorTel, the product that does what it's supposed to.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What I enjoy the most about this product is that is very user friendly. The interface is easy to maneuver around.

Cons

Not sure if this is my work laptop itself but it takes a long time for it to load when I boot my computer.

Review Source
 
 

Rush from Diversant
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Shoretell

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It actively records all data analytic accurately for my weekly metrics. I am able to go back and see all details of the calls.

Cons

It sometimes takes a few minutes for the data to show up on the web page. It is normally fixed and shown very quickly though.

Review Source
 
 

Jonas from Kaufman Hall
Specialty: Professional Services
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Makes Remote Work Easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use VOIP software, makes working remotely simple. Seamless integration with a headset/microphone combo.

Cons

Interface is a little outdated looking and could use a UI facelift. Occasional issues with sound when using over VPN.

Review Source
 
 

Omar from Los Angeles College of Music
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Multifunction Multipurpose Calling Machine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use interface, call routing, integration with outlook, easier software that helps you export your call list. It is stable, reliable, and gets the job done.

Review Source
 
 

Zak from Redacted
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Constant problems, inconsistent reporting, terrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is about Shoretel's new "Connect" system. We were on Shoretel Sky, and had no issues at all. We were told Shoretel Connect had better reporting and integration with our CRM. The switch from Sky to Connect was a nightmare and filled with issues. Four months after the transition and we still have issues pop up every week. As far as support, prior to 2016 Shoretel had one of the best support departments we had the pleasure of interacting with. Sometime during 2016, however, the hold times started getting longer and longer, and the support reps newer. The current hold time, we are experiencing, averages about 45 minutes.. just to get someone on the phone.

Pros

Pros:
* It is fully cloud based
* Ability to rent equipment so no excess inventory is required
* they try... but fail

Cons

Cons:
* inconsistent reporting/call history
* long hold time for support and if the issue is complicated, it takes several days to get resolved
* the datacenter / database backend is constantly breaking; causing issues logging in or getting the phone(s) to work at all
* the mobility app (application on smartphone) is antiquated and constantly dropping
* Price is extremely high compared to the poor quality of service received

Review Source
 
 

Chelsee from Andrews Engineering
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Shoretel phone system is super easy to use with a lot of great features. The stored directory is something new to our company and has helped greatly.

Cons

It can be overwhelming to learn and somewhat confusing at first. The manual's are very helpful in this area.

 
 

Alexis from Crocs
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Shoretel Connect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Shoretel is an easy to use phone system
The reporting is easy and straight forward.

Pros

I like to use the Contact Center to watch live data, and then I also enjoy creating my own reports within Shoretel.

Cons

Lots of information to learn before the program is useful.

Advice to Others

Read Shoretel manual when trying to create new reports to show the data you need.

 
 

Katelyn from APPFOLIO
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Meets the Expectation

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

In our experience with ShoreTel sky, it "works" but it's not something life changing.

Pros

Click to dial is great, and transcribed voicemails are great.

Cons

Sometimes the call duration doesn't log, or the call record gets wiped out. The 200 limit for voicemails is a little annoying.

 
 

Olivia from AppFolio Inc.
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Shoretel Sky - Just 'OK'

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using this product for approximately 3 years now. It's relatively user friendly, but isn't 100% reliable which is why I scored it low. I find that more often than not, my calls are not logged, which is a bummer. When it's working correctly, its great!

Pros

relative ease of use

Cons

call dropping
missing calls
dial out not working properly

 
 

Lourdes Schlingman from Gazos
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

I think this product is very easy to use and saves me a lot of time in my day to day work. There is some bugginess with call notes getting erased occasionally but I think that overall it is a great program.

Pros

Easy to use and allows you to take notes directly in Salesforce.

Cons

Somewhat finicky. Deletes notes and doesn't assign calls correctly occasionally.

 
 

Jake from AppFolio
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Works but encounters a lot of problems with Salesforce integration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I like the click to dial abilities and the auto call logging is nice when it works but it seems to have a lot of bugs. Many times it will delete call notes and lose calls. Seems very inconsistent.

Pros

I love the fact that everything is integrated into salesforce. It makes logging calls, dialing stored numbers, and taking call notes a breeze.

Cons

The general inconsistency and unreliability are a big factor. It's frustrating to have to retype a few paragraphs of notes when they are deletestill for no apparent reason.

 
 

alfredo from call center plus
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Shoretel call center program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product does have all the functions required for what our call center does, it's just a matter of adjusting to the way you organize the reports, on the plus side the system has a caching feature which our previous call center did not have, its basically a very good functional program that's a little complex to understand but once you do you can exploit it to the fullest.

Pros

Tha coaching feature is very helpful, also the recording feature is a very valuable tool for dealing with forgetful clients.

Cons

it's a little complex to use, buy once you understand it, its great!

Advice to Others

this is a great tool to optimize your call center efficiency, and once you understand it, will help you make very detailed reports

 
 
 
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Showing 1-20 of 40

Scott from Dedicated Systems Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Connects to Everything!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pretty easy initial setup - but can get quite technical and difficult the further you dive in to do substantial changes to how it connects to other programs and phones.

Pros

I love the fact the Shoretel will connect to just about everything. It goes through anything connected through a Microsoft product and can get all contact information you need to import.

Cons

It takes quite a bit of searching and setup to get into your Office products and personal cell phones to grab contacts to import. It also is not the easiest to utilize for user freindlyness when it comes to changing setting ie, call forwarding and away. Also doesn't send Caller ID information when forwarding calls.

Review Source: Capterra
 


January 2018

January 2018

Really great phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great phone system and is well-priced. We've had this system in place for about 5 years and it's done well - it handles both VOIP and analog systems.

Cons

Costly annual maintenance (if you want to do it) and tons of add-ons, you can't just buy the entire system which does a bunch of stuff; you need to have add-on after add-on and it ends up costing a lot if you do.

Review Source: Capterra
 

Chad from Little Giant Ladder Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Quality phone system with lots of features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use phone system.

Pros

This phone system is capable of doing lots of different things, so there's a learning curve but overall it's pretty easy and does it's job well.

Cons

To be honest it's just a phone system that does what it's supposed to do, so I can't say I dislike anything.

Review Source: Capterra
 


January 2018

January 2018

I am one of the users of ShoreTel phone systems and I like the ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use with voicemail and phone system.

Pros

How your voice mails show up on your Outlook with your emails. How you can instant message colleagues and how you can call people through your computer.

Review Source: Capterra
 

Don from CSCI
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Easy transition from onsite version we were previously using

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lower cost of ownership that the onsite version.

Pros

Phones work well and are the same as the model we were using onsite. Features and functions work the same as we were already familiar with before

Cons

Not enough access to some system features in ST portal - must call TAC for many issues we should have access to on our own. TAC queue times are running way too long.

Review Source: Capterra
 


January 2018

January 2018

I love all of the different variables that comes with using ShoreTel Communicator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

That is awesome and I would love to have it for home use.

Pros

The combination of PC and Phone is just awesome along with the different variables and easy to use features is a definite plus.

Cons

It would be nice to have this software for home use as well, but I believe its for business purposes only.

Review Source: Capterra
 

Jen from ARW Engineers
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Telephone software that cost way more than it was worth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software was an upgrade to our previous system, so the functionality of being able to perform changes /additions/deletions on line through a browser was very helpful.

Pros

This was quite an upgrade from our previous telephone software, so many of the features are an upgrade from what we had before. The software that each employee uses on a daily basis for their individual phones is helpful. It gives you minimal information, but is helpful in connection with each user and desk phone.

Cons

As an administrator I do not feel like the software is user friendly. Half of the symbols that represent functions on the phone system, don't even make sense to me. I end up going through each and every "main menu" item to get to every sub menu item searching for what I need. The purchase of this type of phone system (and the subsequent software) would have been optimal maybe 3-5 years ago, but doesn't function exactly as was told to us by the sales team. We were quite interested in the instant message and conference features available on the software, only to find out that the instant message feature is separate and requires its own dedicated server and separate installation. The tele-conference features were out of date and are much better met with a software like GoTo Meeting.

Review Source: Capterra
 

Tom from Little Giant Ladder Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

No complaints, this is a good phone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This phone has not damaged my hearing in any way, shape, or form.

Pros

I like that the software is so simple and helpful. Shoretel really does make my job easier when I need to make a call.

Cons

The maximum volume level isn't as loud as I'd like, which makes it harder for old folks like me to hear things.

Review Source: Capterra
 

Nina from Vega

December 2017

December 2017

Easy as a home phone, but with more options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use like a landline, but with way more features that connect to your computer. My favorite, is that you can listen and sort through voicemails on your computer.

Cons

They have less system integrations than other companies on the market, but overall a great system nonetheless

Review Source: Capterra
 


December 2017

December 2017

Very easy phone system for the users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like you can dial someone just with their extension number. Also you can see the email for the user when you type in their name with their phone number.

Cons

There arent many wireless/ bluetooth options with it. Also the mobile app can be improved little more.

Review Source: Capterra
 

Ethan from Little Giant Ladders
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Shoretel is great! I love the software side that connects to my computer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick and easy access to contacts and calls.The features are nice and I have not had any problems with it so far.

Pros

Shoretel software connects to my computer and all contacts are able to be saved, searched, and dialed right from my screen.

Review Source: Capterra
 

William from Little Giant Ladder Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Shoretel is a fantastic and easy to use phone service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use phone service that exceeds expectations.

Pros

I like the functionality the most. Many features that are very intuitive make Shoretel easy to use..

Cons

Honestly there isn't much for me to complain about. I've never had an issue so have never dealt with customer service. I suppose a mute button would be nice for when I don't want to answer a call, but don't want to send it immediately to VM either, so I don't have to listen to incessant ringing. Ha!

Review Source: Capterra
 

Matt from Revel Center

December 2017

December 2017

I use shoretel alot and overall it works pretty well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are a lot of great features for conferencing phone calls and have a simple to use call tree. Love the customization.

Cons

There are quite a few glitches that I experience. For example, I will go to put a call on hold and it will display an error. Eventually I can put the call on hold, but it can get frustrating if I have a customer waiting.

Review Source: Capterra
 


November 2017

November 2017

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that my calls are right on my desktop to view. I also really enjoy that I get a wav. file to my email to listen to voicemails out of office.

Cons

I can't find too much negative with Shoretel. Sometimes it goes down, but is repaired quickly.

Review Source: Capterra
 

Rob from CS3

November 2017

November 2017

Our experience here has been very good. Such an upgrade from our last one!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The thing I like most about the software is how user friendly it is. Maybe its because what we had previously was so bad and old but this is a light and day difference!

Cons

I would say the thing I probably least like about the software is maybe the price. Its not the most expensive option out there but it isn't the cheapest. But overall we are very pleased

Review Source: Capterra
 


November 2017

November 2017

I utilize ShoreTel Connect Cloud to manage my desk phone and voicemail.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very few. It's biggest benefit to me is the "in a meeting" function so my ringer doesn't sound when I don't want it to. Otherwise, its lack of (working) functionality is frustrating to me and my staff. When we rely on ShoreTel, we're often let down. I would not recommend it, I'd prefer to use Avaya's cloud offering.

Pros

The ability to set states (in a meeting, vacation, available, etc) is the primary perk. I also like the ability to download voicemail files for record-keeping or forwarding to other ShoreTel users in my office.

Cons

The functionality of certain features is unstable. Call forwarding works with hit or miss accuracy. I've had issues with calls being forwarded, but are unanswerable once the other line rings. Additionally, the ease of use for many of the phone options are clunky. My phone has the color display, yet I have to use the numeric keypad to select features on and off like older legacy style phones. I'm also frustrated I get notified of voicemails in Outlook when off my network, but I'm unable to play the file from the cloud.

Review Source: Capterra
 


October 2017

October 2017

Good, easy, simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I loved that the end user system software worked so well. It was easy to use and allowed end users to manage their phone options (forwarding to VM/other line, softphone, etc.).

Cons

It ended up being too expensive for us to maintain and we had to move to another phone and software provider.

Review Source: Capterra
 

Jake from AppFolio
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Great theoretical functionality that tends to not live up to the hype

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like that it integrates with Salesforce and the click to dial functionality is awesome. It allows for easy dialing without the worry of mis-clicking the wrong number. I also like that it ties a call to a contact and case and allows you to easily take notes while you're on the phone.

Cons

The biggest problem with this software is that it's very unreliable. Call notes regularly get lost. Calls won't attach to cases and the notes will get deleted. I also don't like that there is no way to handle extensions.

Review Source: Capterra
 

Michael from Gold's Gym
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Shoretel is the phone line we use here at Gold's Gym Prue Road, Very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits are allowing to do my job in the best way possible.

Pros

Its very easy to use, very user friendly. Able to connect multiple lines with this software. Very convenient to make my calls throughout the day.

Review Source: Capterra
 

Michelle from Gold's GYm
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

I use a shoretel phone at work everyday and I love the modern new look and how simple it is to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The newer technology and how up to date the information can be when a new person is working we can switch the name of the lines. And I dont have to memorize extension numbers I just click the name and it dials out.

Pros

The display shows all the lines in your business, very simple to use when transferring a call. I likle how there is a directory that shows a list of numbers for other gyms.

Cons

The only thing i dont like about it is that sometimes when you are on a call another one will enter from the same line.

Review Source: Capterra
 
 
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