CorvisaOne is a cloud communications suite suited for companies that need features for managing inbound or outbound call centers or everyday business phone needs. CorvisaOne offers features such as ACD, queue and skills-based routing, IVR, real-time reporting and call recording all designed to help call centers improve productivity and their customer experience. 

The Contact Center Suite comes with an integrated cloud phone system (PBX). The products can also be highly customized to fit a company’s current work processes through Corvisa’s Summit Platform, which gives companies code-level access to the suite. It also supports integrations to third-party systems.

CorvisaOne is suitable for B2B and B2C companies in any industry and is recommended to organizations that will need more than five users. It can be implemented without heavy IT involvement and Corvisa offers assistance to companies that want customization but don’t have developers on staff.

Call handling
Call handling

Call handling

Calling feature

Calling feature

Queue management

Queue management

Skill management

Skill management

User management

User management

Voicemails

Voicemails

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



191 Reviews of CorvisaOne

Overall rating

4.5 / 5 stars

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Ryan from Share One, Inc.

Number of employees:  51-200 employees

Ease-of-use

Functionality

December 2018

Great business VOIP

24/7 available call forwarding and message recording make being on call easier.

Pros

The ease of access is great; forwarding to a mobile phone, the app access and ease of remote access fluidity.

Cons

The windows application UI can be confusing.

Review Source: Capterra

William from Sullivan University System

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Shoretel Communicator: Making Communication Easy

Shoretel has really helped to streamline and make our communication efforts more effective. I rarely type in anyone's phone number; I simply look them up in the system or reference my saved contacts.

Pros

I like the line redirection feature the most. You can configure and redirect your line to your mobile phone with one click, which is great and convenient for remote or offsite days. I also like the messaging feature because not everyone in my company uses Skype, but most everyone uses Shoretel. Shoretel also replaced all of our physical phone directory sheets, which is a nice step into the 21st century.

Cons

The call history feature doesn't always update in real time. I've seen instances of a missed call not showing up immediately in my call history, making it impossible to promptly return the missed call.

Review Source: Capterra

Cory from Meridian One

Industry:  Professional Services

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Mitel Solutions

Pros

They offer a full suite of solutions depending on what type of business you are and your exact needs. We have used them for a software/hardware phone solution and have had great success with them.

Cons

Customer support is lagging at times but has gotten better. Integration hiccups occurred from the onset and tend to pop up randomly

Review Source

Ryan from Adaptek Systems

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

ShoreTel

We recently updated our phone system from a 20+ year old system. The new ShoreTel system is a very welcomed change

Pros

Caller ID and desktop app. The desktop app makes it a lot easier to make calls from your contacts

Cons

With the phone I have been supplied there is no way to silence the dial tones when entering a phone number

Review Source: Capterra

Jean from Maila Networks

Industry:  Professional Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

October 2018

Telephony done right with all the bells and whistles

A well thought system and with phones that are made to last. The phones are ergonomic and with unique design.

Pros

Well designed product and made to last. The integration with all the other products, chat system, desktop and the different phone's models.

Cons

Needs a marketing plan for the rest of the world, not well know on latin america. Along with that not all the functions are in native language.

Review Source

Ann M. from BVK

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Shoretel VOIP is the best business phone system I've used

Pros

It has all the features one could want, is easy to use, and even if you haven't used a feature in a while it basically teaches you again simply

Cons

It's internet based - which means if we lose internet or electricity our system is down. It happens a couple times a year. But it's the nature of using VOIP, not the system's fault

Review Source: Capterra

Rhett from Paycor

Industry:  Finance

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

October 2018

Great phone system

Great phone system and phones, we have been using them for a long time.

Pros

We have been using these phones and phone system for awhile. It is a vast improvement over our old phone system. They provide a lot of functionality.

Cons

It does seem like system issues take awhile to fix. It is easy to accidently press an incorrect button/function.

Review Source

Kali from RB Sales

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Not very user friendly

Pros

I like how you can customize groups within the system to be able to make transfers without the desk top phone. I unfortunately do not have a lot of other things that I like about this software.

Cons

This software could use a lot more user friendly options. To transfer using the online system you have to go through a series of 3-4 clicks, and if another call is coming in you have to wait for that to be transferred before you can transfer the call you have.

Review Source: Capterra

Michael from RB Sales

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Could be better

Pros

While it is better than our old Avaya in terms of features, some of the items that "should" be there are missing.

Cons

Lacking on some basic features, updates would be nice

Review Source: Capterra

Sydney from RB Sales Corporation

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

ShoreTel

Pros

Nice to have something on my computer to answer phones with and see whether my coworkers are available or not.

Cons

Some of the features are a little weird. Like trying to transfer a call to someone could be easier.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Great product!

Pros

I highly recommend this product. I use the Shore Tel phone system everyday and till now very satisfied with its performance. I like the ease of recording any incoming or outgoing calls. You get a copy of the recordings to your email as well. It got the caller id feature which is really helpful too.

Cons

None, Very satisfied with its functionality and performance.

Review Source: Capterra

Gabe from RB Sales Corporation

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Hardware is more user friendly than the functions offered through the computer

Pros

The button layout on the provided phones are very easy to use.

Cons

It takes longer to go through the system when trying to merge calls.

Review Source: Capterra

Denver from I.T Experts Philippines

Industry:  Professional Services

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Best and cost-effect IP telephony!

Pros

Mitel offers cost-effective communication solutions via cloud. It also offers a portal to manage phones, features and relevant information in communication. Business Intelligence data is also available to better manage services.

Cons

When we are working on Shoretel solutions, our partner is very helpful and give us full support. Recommended to contact your local partner to discuss your requirement.

Review Source

Brent from KSMC

Industry:  Professional Services

Number of employees:  51-200 employees

Ease-of-use

Functionality

August 2018

ShoreTel Review

Pros

Struggling to find something good to say. The interface has improved over the years. Logging in isn't too bad.

Cons

Administration of users is difficult and not intuitive. The instance we had was constantly locking up and was not easy to use.

Review Source

Paul from SCTCS

Industry:  Education

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Functional phones, can be a good budget option.

Pros

Mitel phones are in plenty of stable deployments around the country. They're generally great at getting out of the way and letting you do your work.

Cons

Make sure you have someone in a support role who is fully trained on the phones, or support may have an end user confusedly poking away at a phone to troubleshoot an issue.

Review Source

Mary from SC Technical College System

Industry:  Education

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

ShoreTel to Mitel

Pros

The interface is very simple and has a bunch of great features that are helpful in everyday worklife.

Cons

The switch from ShoreTel to Mitel has been a bit confusing for all the branding, but they've tried to make it as seemless as possible.

Review Source

Gurvinder from Pharmacyclics

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

July 2018

ShoreTel

Pros

The system does well when you only have to receive calls and listen to voicemail. However, system gets very complicated when you want to use it for advance features

Cons

My company has Shoretel, I was surprised to see how the system is not user friendly. Features like call forwarding can take time to setup. Even the phones are not easy to navigate...I have used much simpler phones with great features.

Review Source: GetApp

Patty from Sightline Payments

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

My employer currently uses shoretel for our call center it works great for the most part

I get to do my job as a support agent without interuption for the most part, for a while we had alot of problems but now we seem to be doing good with no problems in the last couple of months.

Pros

usually on most days it works great, the call quality is good and their are no issues.
i like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break,

Cons

sometimes we have issues with the phone still rings while we are still on a call with the customer and sometimes the customer cannot hear us when we are answering the phone and vice versa, the support people keep blaming it on our computers but it is clearly not our computers when we havent had these issues with our older system.

Review Source: Capterra

Colleen from Guaranteed Rate

Industry:  Other

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

June 2018

Not Consistent Enoug

Pros

I like have a click to call feature - that's really nice for those of us that spend a lot of time on the phone. It's nice to be able to group people into contacts for easy access.

Cons

Not consistent! Shuts down a lot, often hear things in the background, sometimes it will show me I missed a call but the call never rang.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Easy to Use Phone System and Cost Effective

Pros

I found this product to have a user-friendly interface when managing the phones in our organization. What I liked the most about the product is the ease in knowing which phone blocks are available for use, as well as the number of phone numbers available in that specific block. Additionally (unlike Cisco Call Manager) it shows the full phone number. This is VERY useful if you are forced to have different call blocks with different prefixes. Not to mention, the call communicator for each user was AMAZING. We could easily make calls to other extensions (or outside numbers) from our desktop using the communicator. Also, if you wanted to call someone in your organization, it will indicate if the person is available (green) or on a call (red). Also great for our call center that had a call queue available.

Cons

Nothing that I could think of that I liked least about the product. I think this is a very user friendly interface and we had no complaints when using.

Review Source: Capterra