CrazyCall is a cloud-based call center software solution. Key features include live analytics reporting, an agent panel, workforce management and a dialer that matches agents with leads.

CrazyCall’s agent panel automates dialing and emails. Agents don’t have to copy and paste numbers from their customer relationship management (CRM) software or emails from Outlook. Users can create guided scripts for agents and store them in the system.

In CrazyCall, users and agents can see how all agents are performing, and high performing agents are matched with better leads. The system sets a slower pace for new agents and it assigns leads of varying quality to help them learn.

CrazyCall can determine which contacts are new and it can schedule calls automatically in a call list.

This solution is priced per agent per month. It is offered worldwide.



31 Reviews of CrazyCall

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 31 reviews

October 2018

jhon from Claro colombia

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

Crazycall review

Pros

crazycall improve the efficiency of the call center and monitor its live performance also allows an in-depth analysis of the performance of consultants and complete projects

Cons

there are no custom report creation capabilities
the download of information from the cloud becomes somewhat slow

Response from CrazyCall of Crazy Call Sp. z o.o.

Replied October 2018

Thanks for the kind review!

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

October 2018

Records Your Important Conversations In Case You Forget

Pros

My job involves a lot of time on the phone talking to clients, stock brokers and fund managers. Since I wear many hats, there are times when I can forget what one person needs or miss something they said during our conversation. This can happen when I’m multitasking and not able to write things down. With the help of CrazyCall, this program has eased the pressure and helped me keep track of my important phone conversations. The recording feature allows me to play back our conversations which I do at the end of the day before work ends. With CrazyCall, I can be more organized and efficient. It teaches me to prioritize my projects accordingly.

Cons

Not much to comment on because I like their service. Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations.

Response from CrazyCall of Crazy Call Sp. z o.o.

Replied October 2018

Thanks for sharing your thoughs! We're really happy we can help with your day-to-day work :)

September 2018

Iliana from Dimas & Roz Jewelry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great tool for sales teams

We are able to keep a full pipeline thanks to them.

Pros

Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.

Cons

We had to go through their initial launch phase, - they improved their tool and service very quickly

Response from CrazyCall of Crazy Call Sp. z o.o.

Replied September 2018

Thanks Iliana, it's awesome to hear we can help you :)

August 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Easy and Simple to use

Pros

Covers all the necessary features for customer service. File transfer is not featured by most software similar to CrazyCall. The process of our call documentation did change after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties.

Cons

The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup. No more further disadvantages faced while using CrazyCall.

Response from CrazyCall of Crazy Call Sp. z o.o.

Replied August 2018

Thank you for the review! It keeps us motivated. Our support team says hi! :)

June 2018

Karla from SIDOR

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Good sound quality

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Pros

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Cons

The download of information from the cloud is usually somewhat slow.

Response from CrazyCall of Crazy Call Sp. z o.o.

Replied July 2018

Hi Karla, thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

June 2018

Fabricio from Cooperativa Mixta Matasiete

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Very productive

Pros

This software is very easy to use and manage at all levels. He does everything he says in the description.

Cons

It is very difficult to say that is what I do not like about this software, is very good its price is quite low for all the benefits offered by CrazyCall. Something bad doesn't have.

Response from CrazyCall of Crazy Call Sp. z o.o.

Replied June 2018

Fabricio, thanks for the great review! It's always a please to hear such kind words and we are really happy you find our solution so useful!

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

I've tried using this dialer and all I can say is that this one's amazing. Easy way to make a call.

Pros

It does its job as written on the description. Also, it is very easy and fun to use. The interface looks nice too.

Cons

User-friendly, extremely hassle-free. The good thing about this software is that you can add an extension to your browser and make a call right at your fingertips.

Response from CrazyCall of Crazy Call Sp. z o.o.

Replied May 2018

Thanks for the great review! We are really happy to like to software :)

May 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

5 of 5

May 2018

CrazyCall made calling hands-free and easy

Pros

During the time that I work in a call center with CrazyCall, it is a relaxing and easy experience in which I do not need to use my hands.

Cons

I think that there could be additional functions and a more comprehensive functionality that expands its capabilities in the workplace.

May 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

An extremely easy to use program that we can access from any browser, a wonderful feature.

Pros

It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind.

Cons

Initially we were concerned that the connection through web browsers could be compromised, but network quality has generally been excellent. After having used it for just a little bit of time, we're very satisfied with CrazyCall.

Response from CrazyCall of Crazy Call Sp. z o.o.

Replied May 2018

Thanks for the 5 stars! :)

April 2018

Pablo from PDVSA Petroleos de Venezuela S.A.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

A program that teaches you to have a better business

Pros

In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products

Cons

Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service

Response from CrazyCall of Crazy Call Sp. z o.o.

Replied May 2018

Thanks for great review, Pablo! We are happy you found our software so useful!

April 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Easy of use and very effective

Pros

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team

Cons

Some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers

Response from CrazyCall of Crazy Call Sp. z o.o.

Replied May 2018

Thanks for the awesome review! P.S. Our support team says Hi! :)

March 2018

Juan Carlos from Focus Services.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Easy to use and communicate with teams!

Pros

1. You can organize all your calls in dashboards.
2. You can listeng any outbound call and tracking It.
3. Transfer all your contacts.
4. Easy to use.
5. Automating calling.

Cons

1. In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards.

March 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

4 of 5

March 2018

Best ROI on Calls

Pros

It was very easy to set up and that's always a good start. The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls. Best for call centers.

Cons

I would recommend to ensure you ask all the questions when setting up as it will work better than going back and forth.

February 2017

Tom from Lerian-Nti Languages

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Great budget friendly app for telesales campaigns

Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates. Their support is outstanding.

Pros

- Great interface
- Powerdialler smoothly runs you through your campaigns
- Cheap call rates
- Good call quality
- Great support

Cons

- Limited reporting in their free plan
- No inbound possibilities yet

January 2017

Konstantinos from Emphasis Business Solutions

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2017

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Pros

Easy to administer at all levels, general settings, users and campaigns
Flexible scripting tool
Very good sound quality
Exceptional customer service
Team very responsive to customer requests
Integrated email functionality

Cons

Inbound functionality not yet developed
No custom report building capabilities
SMS/social media not integrated

October 2016

Cezary from Fast White Cat

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

eCommerce Sales increase

we were looking for a way to personalize Customer experience on a new level in our eCommerces and follow it with top notch Client Serivce - Crazy Call made it possible with little to none IT Development from our side; our Clients receive the proper attention they need and we can do it with ease

Pros

- easy to setup
- cloud based
- value for money

October 2016

Eman from ITscale

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

crazy call rate

good app , excellent support team and good value for service with money . It needs sometime and will be easy to use.

July 2016

Stevie from CloudCustom

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

July 2016

Powerful Calling App

CrazyCall really excels at automating the calling process and providing and easy to use interface for the callers to use. The UI is very intuitive and makes it easy to set up and run campaigns.

Pros

- Massively increase calling speed over traditional telephone.
- Easy to use interface.

Cons

I found it difficult to extract data in the exact format I needed.

April 2016

Mirella from CCIG

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

April 2016

Easy to use and improve

CrazyCall is one of the easiest apps out there. It looks good and works best. Makes managing agents and campaigns really simple. Especially thanks to developed analytics,it's great, you have everything you need to monitor your performance. And it's changing a lot since we've started with the app.

April 2016

Mirella from Call Center Inter Galactica Sp. z o.o.

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

High quality, innovating app

Great benefit of CrazyCall is its simplicity. Once you’ve get to know this app (which also isn’t hard at all) you won’t even think about switching to something different. Since we’ve started using CrazyCall our agents experience improved, it’s quicker and simpler than it’s ever been. More, our performance is actually higher! I would honestly recommend this app, it’s good for you ;)