CrazyCall software


CrazyCall is a cloud-based call center software solution. Key features include live analytics reporting, an agent panel, workforce management and a dialer that matches agents with leads.

CrazyCall’s agent panel automates dialing and emails. Agents don’t have to copy and paste numbers from their customer relationship management (CRM) software or emails from Outlook. Users can create guided scripts for agents and store them in the system.

In CrazyCall, users and agents can see how all agents are performing, and high performing agents are matched with better leads. The system sets a slower pace for new agents and it assigns leads of varying quality to help them learn.

CrazyCall can determine which contacts are new and it can schedule calls automatically in a call list.

This solution is priced per agent per month. It is offered worldwide.

Supported Operating System(s):
Web browser (OS agnostic)

27 Reviews of CrazyCall

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  • Karla from SIDOR

    June 2018

    Good sound quality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

    Pros

    In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

    Cons

    The download of information from the cloud is usually somewhat slow.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CrazyCall, Crazy Call Sp. z o.o.

    July 2018

    Hi Karla, thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

  • Fabricio from Cooperativa Mixta Matasiete

    June 2018

    Very productive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is very easy to use and manage at all levels. He does everything he says in the description.

    Cons

    It is very difficult to say that is what I do not like about this software, is very good its price is quite low for all the benefits offered by CrazyCall. Something bad doesn't have.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CrazyCall, Crazy Call Sp. z o.o.

    June 2018

    Fabricio, thanks for the great review! It's always a please to hear such kind words and we are really happy you find our solution so useful!

  • Verified Reviewer

    May 2018

    I've tried using this dialer and all I can say is that this one's amazing. Easy way to make a call.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It does its job as written on the description. Also, it is very easy and fun to use. The interface looks nice too.

    Cons

    User-friendly, extremely hassle-free. The good thing about this software is that you can add an extension to your browser and make a call right at your fingertips.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CrazyCall, Crazy Call Sp. z o.o.

    May 2018

    Thanks for the great review! We are really happy to like to software :)

  • Verified Reviewer

    Number of employees: 1 employee

    May 2018

    CrazyCall made calling hands-free and easy

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    During the time that I work in a call center with CrazyCall, it is a relaxing and easy experience in which I do not need to use my hands.

    Cons

    I think that there could be additional functions and a more comprehensive functionality that expands its capabilities in the workplace.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    May 2018

    An extremely easy to use program that we can access from any browser, a wonderful feature.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind.

    Cons

    Initially we were concerned that the connection through web browsers could be compromised, but network quality has generally been excellent. After having used it for just a little bit of time, we're very satisfied with CrazyCall.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CrazyCall, Crazy Call Sp. z o.o.

    May 2018

    Thanks for the 5 stars! :)

  • Pablo from PDVSA Petroleos de Venezuela S.A.

    April 2018

    A program that teaches you to have a better business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products

    Cons

    Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CrazyCall, Crazy Call Sp. z o.o.

    May 2018

    Thanks for great review, Pablo! We are happy you found our software so useful!

  • Verified Reviewer

    Number of employees: 501-1,000 employees

    April 2018

    Easy of use and very effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team

    Cons

    Some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: CrazyCall, Crazy Call Sp. z o.o.

    May 2018

    Thanks for the awesome review! P.S. Our support team says Hi! :)

  • Juan Carlos from Focus Services.

    March 2018

    Easy to use and communicate with teams!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. You can organize all your calls in dashboards.
    2. You can listeng any outbound call and tracking It.
    3. Transfer all your contacts.
    4. Easy to use.
    5. Automating calling.

    Cons

    1. In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 5,001-10,000 employees

    March 2018

    Best ROI on Calls

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It was very easy to set up and that's always a good start. The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls. Best for call centers.

    Cons

    I would recommend to ensure you ask all the questions when setting up as it will work better than going back and forth.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Tom from Lerian-Nti Languages

    Number of employees: 11-50 employees

    February 2017

    Great budget friendly app for telesales campaigns

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates. Their support is outstanding.

    Pros

    - Great interface
    - Powerdialler smoothly runs you through your campaigns
    - Cheap call rates
    - Good call quality
    - Great support

    Cons

    - Limited reporting in their free plan
    - No inbound possibilities yet

    Review Source: GetApp
  • Konstantinos from Emphasis Business Solutions

    Number of employees: 2-10 employees

    January 2017

    Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

    Pros

    Easy to administer at all levels, general settings, users and campaigns
    Flexible scripting tool
    Very good sound quality
    Exceptional customer service
    Team very responsive to customer requests
    Integrated email functionality

    Cons

    Inbound functionality not yet developed
    No custom report building capabilities
    SMS/social media not integrated

    Review Source: GetApp
  • Cezary from Fast White Cat

    Number of employees: 11-50 employees

    October 2016

    eCommerce Sales increase

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    we were looking for a way to personalize Customer experience on a new level in our eCommerces and follow it with top notch Client Serivce - Crazy Call made it possible with little to none IT Development from our side; our Clients receive the proper attention they need and we can do it with ease

    Pros

    - easy to setup
    - cloud based
    - value for money

    Review Source: Capterra
  • Eman from ITscale

    October 2016

    crazy call rate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    good app , excellent support team and good value for service with money . It needs sometime and will be easy to use.

    Review Source: Capterra
  • Stevie from CloudCustom

    Number of employees: 2-10 employees

    July 2016

    Powerful Calling App

    Ease-of-use
    Quality
    Support
    Value for Money

    CrazyCall really excels at automating the calling process and providing and easy to use interface for the callers to use. The UI is very intuitive and makes it easy to set up and run campaigns.

    Pros

    - Massively increase calling speed over traditional telephone.
    - Easy to use interface.

    Cons

    I found it difficult to extract data in the exact format I needed.

    Review Source: GetApp
  • Mirella from CCIG

    April 2016

    Easy to use and improve

    Ease-of-use
    Quality
    Support

    CrazyCall is one of the easiest apps out there. It looks good and works best. Makes managing agents and campaigns really simple. Especially thanks to developed analytics,it¿s great, you have everything you need to monitor your performance. And it¿s changing a lot since we¿ve started with the app.

    Review Source: Capterra
  • Mirella from Call Center Inter Galactica Sp. z o.o.

    Number of employees: 1,001-5,000 employees

    April 2016

    High quality, innovating app

    Ease-of-use
    Quality
    Support
    Value for Money

    Great benefit of CrazyCall is its simplicity. Once you’ve get to know this app (which also isn’t hard at all) you won’t even think about switching to something different. Since we’ve started using CrazyCall our agents experience improved, it’s quicker and simpler than it’s ever been. More, our performance is actually higher! I would honestly recommend this app, it’s good for you ;)

    Review Source: GetApp
  • Pawe¿ from Fly on the cloud

    April 2016

    Awesome

    Ease-of-use
    Quality
    Support

    Very good application! It is really very easy to use, but has a lot of functions too. For my sales team it's the best solutions. It¿s a pleasure to deal with.

    Review Source: Capterra
  • Łukasz from Call Center Dynamic Sales (CCDS)

    Number of employees: 51-200 employees

    January 2016

    Excelent Tool

    Ease-of-use
    Quality
    Support
    Value for Money

    Excellent for creating, managing, and keeping business opportunities. CrazyCall is a highly sales tool that helps manage your company. CrazyCall bring our business on next step.

    Review Source: GetApp
  • Jan from Laurens Coster

    Number of employees: 11-50 employees

    January 2016

    Great for highly integrated setups

    Ease-of-use
    Quality
    Support
    Value for Money

    We have been using Crazy Call for some months now in a highly integrated setup with marketing automation suites (Selligent, IBM Campaign). We cannot love it more for flexibility and very precisie reporting. Every single stage can be monitored and trigger activities in other channels. Very useful when you try to carve ****-channel experience.

    Pros

    - scalability
    - friendly API
    - precise triggers
    - powerful reporting

    Cons

    - some undocumented features only available when you know where to look for them. Platform developed faster than its documentation.
    - cloud-based, which can be an issue for some customers

    Review Source: GetApp
  • Kacper from Fly on the cloud

    Number of employees: 11-50 employees

    January 2016

    Best inteligent for yours call center

    Ease-of-use
    Quality
    Support
    Value for Money

    I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else.

    Pros

    Complete solution that could rise your sales team performance
    Still growing and adding great functions
    Best customer service ever

    Review Source: GetApp
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